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Istarth Rokwen KaleIstarth Rokwen Kale 

TuneUp 2019 lots of functionality removed !

I have just installed new TuneUp 2019 version and I am extremely sad ! I was waiting for the new version but now I see almost all functionality of tuneup is now removed !!!! Now we only have maintenance, uninstall and disable functions all the rest have been removed !!! Why !?!!?!? is this a previous beta version or something like that ¿? Please give us all functions back ?!?!? this is not an upgrade !! is a totally downgrade !! is there anything I am missing ¿? do I download an incorrect versión or something lika a "lite" version. Is this the beginning of a future useless app ¿?
Alok KumarAlok Kumar (Avast)
Hello Istarth,
We are here to help you. Please provide a screenshot of the AVG TuneUp(which you have installed) to proceed further. 
Let us know if you want to install our previous version of AVG TuneUp program. 
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
H PiH Pi
I have just installed new TuneUp 2019 and now I see also that almost all functionality of TuneUp is removed!.
Only maintenance, uninstall and disable functions are left, all the rest has been removed.
This is not why I renewed my licence after many years using TuneUp.
It's not an upgrade; it's a totally downgrade as said by Istarth Rokwen Kale.
If this is the future TuneUp it will be my last renewal!
Priyanga SekarPriyanga Sekar (Sitel)
Hi, 

We realize the situation. 

We removed certain features in the latest version based on the feedback provided by most of our customers. 

We will take your comments as a valuable feedback and forward it to our developers team to make future improvements. 

Thank you for taking the time to provide us the feedback.
Istarth Rokwen KaleIstarth Rokwen Kale
Certain features ¿? This is the list of changes:
 
AVG General UI - Updated but almost empty.........
AVG General Options - Updated but almost empty, no customization at all.........
AVG Disable Apps - Updated
AVG Uninstall Manager - Updated but very limited with less control and less extended info. No Specific UI.
AVG Registry Cleaner - Updated but very limited with less control and less extended info. No Specific UI.
AVG Disk Cleaner - Updated but very limited with less control and less extended info. No Specific UI.
AVG Browser Cleaner - Updated but very limited with less control and less extended info. No Specific UI.
AVG Recue Center - Updated but very limited with less control and less extended info
AVG Duplicate Finder - REMOVED
AVG Performance Profiles - REMOVED
AVG App Updates Check and Install - REMOVED
AVG Drive Defrag - REMOVED
AVG Disk doctor - REMOVED
AVG Undelete - REMOVED
AVG Disk Space Explorer - REMOVED
AVG Registry Defrag - REMOVED
AVG Registry Editor - REMOVED
AVG Automatic Maintanance - REMOVED
AVG System Information - REMOVED
AVG "Fix Problems" - REMOVED
AVG Improve Performance (HW, SW, Internet, Visual Effects) - REMOVED
AVG Startup Optimizer - REMOVED
AVG Repair Wizard - REMOVED
AVG System Control - REMOVED
AVG Styler - REMOVED
AVG Process Manager - REMOVED
AVG Cleaner iOS - REMOVED
AVG Real Time Optimization - REMOVED
AVG Performance Reports - REMOVED
 
Conclusion.... New Features --> 0, Features improved --> 1 (disable apps), Features that now are worse --> 6, Features REMOVED !! --> 21 !!!!!!

What kind of update is this ¿? almost all features have been removed !!!!!! and what is still there... have been limited in control / customization / info and now works much worse !.

Are you saying that tuneup users whant that stuff to be removed ¿? all ¿? and for the same price ¿? I am pretty sure that the answer is NO. Seems a joke ! Tune Up now is almost useless... the only feature that has been keeped is "AVG Disable Apps"... You should bring the features back... otherway.... tuneup will probably be dead soon....
AvinashAvinash (AVG) 
Istarth, the latest version of AVG TuneUp is developed and the features are removed on feedback received from our customers. We'll certainly consider this as your valuable feedback and pass it up to the concerned team.
Istarth Rokwen KaleIstarth Rokwen Kale
Please stop trying to make us think is becouse "feedback from customers" no one wants to remove 21 features that were working and getting nothing in return... and all for the same price !

Lets just selecting some of the more importants features removed...:

AVG Duplicate Finder - REMOVED (removed becouse of feedback ¿? impossible....)
AVG Performance Profiles - REMOVED (removed becouse of feedback ¿? impossible.... it was one of the "super" important new features in last versions !!)
AVG Undelete - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG Disk Space Explorer - REMOVED  (removed becouse of feedback ¿? impossible this was a VERY GOOD TOOL to look for high size files and clean my hdd....)
AVG Registry Defrag - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG Automatic Maintanance - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG System Information - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG Improve Performance (HW, SW, Internet, Visual Effects) - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG Startup Optimizer - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG Styler - REMOVED  (removed becouse of feedback ¿? impossible....)
AVG Process Manager - REMOVED  (much better than native windows one !!! removed becouse of feedback ¿? impossible....)
AVG Real Time Optimization - REMOVED  (removed becouse of feedback ¿? impossible....)

These ones were working perfectly ! and are clearly usefull removing them has no sense at all.

I am a tune up user since many years ago.... and I know each part of this SW ! have been using it every day during years.... Now tuneup is only a tool for auto disable apps nothing else... and for the same price !! almost 50€ per year !!!!! comparing this version with the rest during years !! is just a joke !

What u have done is not kistening feedback.... seems more like a deliberate way to earn the same with a much lower develop cost.... just compare versions !!! is like comparing a lamborgini with a bicycle !!! you have totally break tuneup !
KarthikeyanKarthikeyan (Avast) 
Hello Istarth,

Sorry for the delay.

I would like to share few details about the features in the latest version of AVG TuneUp.

AVG Disk Space Explorer - - Will be back together with as AVG Disk doctor in 19.1 vesrion
AVG Registry Defrag/Editor - - Will be released as “standalone feature."
AVG Automatic Maintanance - - Is already back in newest version of AVG TuneUp 18.3
AVG Real Time Optimization - - Under Seed up > Backup & Startup programs
AVG App Updates Check and Install - - Is already back in newest version of AVG TuneUp 18.3
AVG "Fix Problems" - - Is already back in newest version of AVG TuneUp 18.3
AVG Cleaner iOS - - Is in feature plans

If you do not like this version, you can certainly install the older version of AVG TuneUp from this link https://www.avg.com/en-us/download-thank-you.php?product=gse&variant=803.
Petr VanPetr Van
And what is with AVG undelete?
Will it be back or no?
-980888528-980888528 (Avast)
Petr, 
We have forwarded it to our developers team. They will check and work in it. 
We are not sure whether it will be released in future or not. 
Petr VanPetr Van
I agree with Istarth this new version is only nice demo but why shut i pay for demo full price?
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Petr, we have made some drastic changes to improve the performance of the product.

We have removed certain features based on the feedback of our customers.

You can submit your feedback, if you wish to have certain features in the product.
Petr VanPetr Van
I wish to see all functions you removed add again to new version and made program full again.
KarthikeyanKarthikeyan (Avast) 
Petr, you can submit your feedback from AVG interface and it will reach the concerned team.

To submit the feedback, open AVG program->Click on About->Submit Feedback".
Istarth Rokwen KaleIstarth Rokwen Kale
After features u said will come back again this is the list of missing features (I will put a "*" for those who I think are very usefull and is a nonsense to remove it...):

* AVG Duplicate Finder - REMOVED
* AVG Performance Profiles - REMOVED
AVG Drive Defrag - REMOVED
* AVG Undelete - REMOVED
* AVG System Information - REMOVED
* AVG "Fix Problems" - REMOVED
* AVG Improve Performance (HW, SW, Internet, Visual Effects) - REMOVED
* AVG Startup Optimizer - REMOVED
AVG Repair Wizard - REMOVED
AVG System Control - REMOVED
* AVG Styler - REMOVED
* AVG Process Manager - REMOVED
AVG Cleaner iOS - REMOVED
AVG Performance Reports - REMOVED

As you can see with other users this is not something users want.... users want the real "tuneup" sw to be back again.... This sw is not cheap... removing all those features is like a joke... please bring our features back.
-980888528-980888528 (Avast)
Istarth, 
We have already forwarded these suggestions to our developers team. they will look into it. 
In the mean time, you can certainly install the older version of AVG TuneUp from this link https://www.avg.com/en-us/download-thank-you.php?product=gse&variant=803 to use all features.
Istarth Rokwen KaleIstarth Rokwen Kale
Dear Karthikeyan and the rest of the staff,

About your last answer:
 
Hello Istarth,

Sorry for the delay.

I would like to share few details about the features in the latest version of AVG TuneUp.

AVG Disk Space Explorer - - Will be back together with as AVG Disk doctor in 19.1 vesrion
AVG Registry Defrag/Editor - - Will be released as “standalone feature."
AVG Automatic Maintanance - - Is already back in newest version of AVG TuneUp 18.3
AVG Real Time Optimization - - Under Seed up > Backup & Startup programs
AVG App Updates Check and Install - - Is already back in newest version of AVG TuneUp 18.3
AVG "Fix Problems" - - Is already back in newest version of AVG TuneUp 18.3
AVG Cleaner iOS - - Is in feature plans

If you do not like this version, you can certainly install the older version of AVG TuneUp from this link https://www.avg.com/en-us/download-thank-you.php?product=gse&variant=803.
I am now using 19.1 and I have to say that all is almost the same.... 

I can confirm regedit is back but under "Tune UP PC inherited applications" is difficult to understand that "inherited applications" so... this  app Tune Up is no more Tune Up ¿?

You said AVG Disk Space Explorer was back in this versión but that is not true... 

About "fix Problems" you said it was allready in 18.3 but that is not true again.... since it only fix data problems.... what obout optimization, style and the rest of things that was working before ¿?

At this moment.... :

AVG Disk Space Explorer - REMOVED  (removed becouse of feedback ¿? impossible this was a VERY GOOD TOOL to look for high size files and clean my hdd....)
AVG Registry Defrag - REMOVED  (removed becouse of feedback ¿? impossible....)
* AVG Duplicate Finder - REMOVED
* AVG Performance Profiles - REMOVED
AVG Drive Defrag - REMOVED
* AVG Undelete - REMOVED
* AVG "Fix Problems" - REMOVED
* AVG Improve Performance (HW, SW, Internet, Visual Effects) - REMOVED
* AVG Startup Optimizer - REMOVED
AVG Repair Wizard - REMOVED
AVG System Control - REMOVED
* AVG Styler - REMOVED
* AVG Process Manager - REMOVED
AVG Cleaner iOS - REMOVED
AVG Performance Reports - REMOVED

Please this is a no sense bring back all apps ! and not as "inherited applications".... but native features as allways !! We have been using this app since many years ago... each version was adding new features getting a more and morec omplete app each year....

Suddenly you decide to break the app you are killing tuneup.... why are you doing this.... what kind of plans are under this decision ¿?

You also said:
 
If you do not like this version, you can certainly install the older version of AVG TuneUp from this link https://www.avg.com/en-us/download-thank-you.php?product=gse&variant=803.
But I have bought a 2 year license of this app... that means the app and 2 years of support and updates.... The app I bought was very different than this.... so where are the updates for the app I bought ¿? the only thing I got for my support with this project and my license is a totally breaked app...

Each year I am waiting for a fresh new version and new features... and now.... this version is clearly the end of tuneup... trying to get more money and give us less than half than before.... good work :( !! I cannot understand it....

Hope you bring us back the real tuneup.... otherways.... hope users won`t never buy your apps again.....

TY.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Istarth, we understand your concern.

We have escalated your case to our senior team. We will get back to you, once we get a reply from them.

We appreciate your patience.
Milan JasenskýMilan Jasenský (Avast)
Hello Istarth,

my name is Milan and I am technical specialist for AVG TuneUp. I have reviewed the situation.

I have read all comments and I appreciate your effort invested into this matter. It is great, that you are interested in our program and providing us with the feedback.

Old version of AVG PC TuneUp was written in different program language many years ago. It was not possible to maintain it. So we have written completely new version, based on experiences (statistics, feedback, etc.) with the old one. We've started with some features and collecting feedback, what users like, dislike and what they would like to add.

I have been in touch with many customers, who likes new version. I fully respect your perceiving of it, which does not met your expectations. We are releasing updates every 2 months, but it is not possible to add all the features in short terms.

Istarth, would it be OK for you, if I would send you e-mail with options of solutions?

I am looking for you reply,
Milan
Istarth Rokwen KaleIstarth Rokwen Kale
As I said I can even understand that some functions can be removed becous could be useless... but some of the features I said was clearly useful with no doubt.... like (just examples):

- AVG Disk Space Explorer
- AVG Performance Profiles
- AVG "Fix Problems"
- AVG Improve Performance (HW, SW, Internet, Visual Effects)
- AVG Startup Optimizer
- AVG Styler
- AVG Process Manager
- AVG Performance Reports

These features (for example) was clearly usefull and what is more clear is that these functions were included in the app as I bought it.... and since I normally buy 2 years updates.... obviously Waht I am expecting is to have "upgrades" and not "downgrades".... keeping old version is not an option.... I have bought 2 years updates ! otherways I could just buy 1 year..... or even I could just never renovate my license for another 2 years...

This seems more like no time / no money to migrate / update functions.... and just focus on most important things....

As I said this new version is clearly a downgrade.... even features that are in new version have been downgraded.... (less options.... less info... less control....)

Till now.... each new version each year was very cool ! new and cool features every year ! but this year as I said.... 21 features removed !!!

Since many years tuneup up was a "wow" tool.... and now is just.... "one more" "almost useless" nothing special.... and very expensive for what we get...

Yes u can send me emails with no problems....
Chris ChomynChris Chomyn
I complete agree!  I thought I was losing it.  Paying for a supposed PREMIUM package and now I am just getting a crippled version of what it used to be.  No power saving managment, no defragmention, no enhanced disk doctor managment tool.  The list goes on.  We've gone to a fully rich featured package giving 32 different applications for your computer down to 9!  I thought I didn't have a paid licence.  AVG Tuneup is useless piece of crap right now.  To make matters works, somehow when I uninstalled it, it broke certain programs that it was linked it.  Even if I uninstalled and reinstalled the software they would not work unless I reinstalled AVG Tuneup.

It used to be such an amazing piece of software to tweak your computer and now it's all gone to some stupid registry/disk cleaner with the ability to disable apps to save resources..

Shame on you AVG!  and shame on you for charging the same price for a stripped version of your original software.

I did cancel my subscription immediately and got my refund.  Anyone else, stay away..  This program has no value of any kind anymore.  Renewing is a waste of money.
Milan JasenskýMilan Jasenský (Avast)
Hello Istarth and Chris,

thank you for your effort. As mentioned above - we are still working on the program and doing our best to newly and better develop most important features. And also some new ones.

Please feel free to use our older version of the program as it is still possible to download and run it. If you would have any question regarding installation or activation please let me know, I will be happy to help you.

Istarth, as mentioned, I will send you an email in a few moments.

Kind regards,
Milan
luis cardozoluis cardozo
Where is the option/functionality to take snapshots of the system for backups?
Milan JasenskýMilan Jasenský (Avast)
Hello Luis,

thank you for your question and feedback.

This functionality was not implemented to new version of AVG TuneUp as it is easily accessible in the Windows itself and nicely described in articles from Microsoft. For Windows 10 you can check article https://bit.ly/2KQy8gG and for Windows 7 or 8.1 more detailed article https://bit.ly/2WGNhII.

Kind regards,
Milan
S MS M

Hi Milan Jasenský,
the new AVG is good but i/we need those old good functions back, especially these two ASAP in next upcoming version, these are the most important features for me at least in my priority list.

Undelete
Duplicate Finder

Also, even after checking/enabling the option in AVG settings notification settings section "Show what's new after update' why no changelog is shown after an update? Fix this bug & make a transparent blog post of every new version release with detailed changelog like Google did for their chrome release for better transparency & understanding to & for the consumers like us. 

 

Like many of others, am too a long term AVG PC tuneup user, even since then when it was not a part of AVG, so we don't want to see a half backed BETA product that we are paying for a subscription.



 

Jon EllroyJon Ellroy
The new AVG Tuneup 2019 has a prettier interface but is a major step backwards with more than half the useful features missing. I would NOT be prepared to continue a subscription for that! The previous version of Tuneup worked great and wasn't broken untill someone at AVG decided come up with Tuneup 2019.
You can download the old version on www.avg.com/download-avg-performance-803
I guess if I get forced up upgrade to a substandard version of PC Tuneup in future which is how software companies like to do it they like to decide what the consumer should have even if the consumer hates it I wont renew next time on the not so merry go round!
Milan JasenskýMilan Jasenský (Avast)
Hello S M and Jon,

thank you for honestly communicating your concerns. Even though it is not positive, your feedback, as well as feedback from all our users and customers, is one of the key aspects that move us forward.

Regarding the features, I have closely compared them and yes, there is still more of them in the older version. But since the original post from December 2018, a lot of them was also added. Disk defragmentation is coming in the next version and Duplicate finder and Undelete are in the plan. They were a little bit postponed, as we are preparing something completely new for our users (spoiler alert!).

I understand your point of view as I am supporting AVG TuneUp for several years now. But let's not confuse other people - our new version of AVG TuneUp is definitely not a beta, it is a full version of the very useful program and I was and I am in touch with many users, to whom it helped a lot and they are happy with it. And it makes me stand for it.
Milan JasenskýMilan Jasenský (Avast)
Also, please, downloading just the file 'avg-performance-803' is not 100% correct advice and it can cause troubles to some users. If you wish to download an older version, you need to differentiate, how you original activated the product, if it was with license number OR AVG Account. Please, see our article https://support.avg.com/SupportArticleView?&urlName=Install-AVG-PC-TuneUp where it is nicely described, together with correct download links.

I really like the idea of 'blog post of every new version release with detailed changelog', thank you for that. I will check, what can be done for it.

Kind regards,
Milan

(Funny, I've just found that I am limited with 1000 characters, so sorry for dividing the answer.)
Jérémy LeclercJérémy Leclerc

J'ai annulé mon abonnement, le logiciel ne contient plus aucune option et le prix reste le même, c'est comme une arnaque!
Peter NorgreenPeter Norgreen
Just canceled my subscription due to all the deleted features. It is in no way okay to pay full price for such a bad product.
John is IrratatedJohn is Irratated
I think you surveyed the wrong customers! 

I'm tried to cancel the subscription after realizing through this thread that most of the features that many of us liked and needed are gone.

Please note that I tried to cancel - but the system said that I can't for some reason:

User-added image

Are many customers cancelling all of a sudden?  This was a bad move for the product team.
Themis ZisisThemis Zisis
Hello,

So i completely agree with the other users here. I just installed the AVG 2019 to a new PC and almost all the options are missing. Check below. This makes the software completely useless and i also really do not like that you blame feedback of users for this options being removed. I find it very hard to believe that someone would like to have a software with almost all the options removed. This is very shady business and i really regret renewing my subscription. If these options are not back by the end of my one year subscription then i will definetelly look for something else. This really has all the indications that we paid a full price for a beta version.

Extremelly dissapointed.

AVG Turbo mode
AVG Disk Space Explorer
AVG Registry Defrag
AVG Duplicate Finder
AVG Performance Profiles
AVG Drive Defrag 
AVG Undelete
AVG "Fix Problems"
AVG Improve Performance
AVG Startup Optimizer
AVG Repair Wizard
AVG System Control
AVG Styler
Milan JasenskýMilan Jasenský (Avast)
Hello Themis,

thank you for the open communication of your concerns. I fully respect your perceiving of the situation. At the same time, I would like to clarify a few things, so other users won't be confused.

First of all, I am happy that the list is shorter than at the beginning of this post :-)! And as I've posted earlier, several features are coming in the next updates - feel free to check in previous posts.

Themis, AVG TuneUp could be can be called by different names, but definitely not 'completely useless' and 'very shady business'. It simply does not reflects the experiences of thousands of users to which this program helps on a daily bases.

For the rest of the debaters, please, if you need to solve any kind of sales topic, visit our pages https://support.avg.com.

Best Regards,
Milan
Istarth Rokwen KaleIstarth Rokwen Kale
The product line of tune up during years was adding more and more features.... avg was happy each year to show the new version with more and more features for the happy users..... So when this time you show the new version and suddenly we see that there are no interesting new features.... And you have removed like the 75% of the features and for the same price.... Is It's completely normal that users start to be hungry....

And by the way.... The features that are still there or are been added during this months all are now for totally basic users.... No extra info... No advanced view... Big deep advanced tool is now a simple basic tool with 75% features removed.... For the same price.... The only words from avg for these is that all of this is because off some surveys.... But god ! Tune up users since years did this surveys? That is impossible.... No-one want this.... The other solution u give us is to keep old app that will not be update never... Or just close account and remove subscription....

What users wants is to recover old product line.... And to be happy with what tuneup was.... The best app for customization, styles, fix and optimization tools the exist all over the world... And not what is now.... "one more" too expensive for the features that it has.....

 
Peter BlockPeter Block
I agree with the original poster and share his complaints.

Are you kidding with your canned reponses?!?! The performance wasn't improved and removing features already paid for is unacceptable. We paid for them you can't just remove them. Don't say that it is because of user feedback, because you aren't fooling anyone. You said the same thing when you deleted Zen. You admitted that one of the features was removed to be a standalone, will you charge separately for it??? Where is undelete??? You rewrote the code with a different programming language which caused problems and so removed those features. People only complained after something was working and then you changed and broke it. You should never release an update written in a new language that hasn't been thouroughly tested. You say that the pervious was unsustainable; why don't you explain why? Is it possible that when AVG was purchased by Avast you didn't keep the programmers who wrote AVG so they new ones didn't want to try to figure out the poorly annotated code and started from scratch?

Please return all of the features WE PAID FOR!

Canned answers...
"Priyanga Sekar (Avast)
Hi,
We realize the situation.
We removed certain features in the latest version based on the feedback provided by most of our customers. 
We will take your comments as a valuable feedback and forward it to our developers team to make future improvements. 
Thank you for taking the time to provide us the feedback.
February 5, 2019"
---
"Avinash (Avast) 
Istarth, the latest version of AVG TuneUp is developed and the features are removed on feedback received from our customers. We'll certainly consider this as your valuable feedback and pass it up to the concerned team.
February 11, 2019"
---
"Santhosh Pannerselvam (Avast)
Petr, we have made some drastic changes to improve the performance of the product.
We have removed certain features based on the feedback of our customers.
You can submit your feedback, if you wish to have certain features in the product.
April 15, 2019"
Sandro VillingerSandro Villinger

Hi everyone,

this is Sandro from the TuneUp product team here! 

First of all: We hear you. Loud and clear. You're loyal users and we don't want to lose you - it's users like yourself that made the software as popular as it is today.

Let me tell you what's going on and what we're working on: Our engineers are currently porting features of the "old" AVG PC TuneUp platform to the new AVG TuneUp product. The new one is based on a more modern codebase and it's what we're using across the company (Avast + AVG) now. Why are we doing this? To be honest: It's a lot of work keeping multiple product codebases around - and it's expensive. We'd rather like to put this engineering work and budget towards developing a better product!

However, we don't want to simply copy & paste old features but redesign and improve upon them. With a list of 35+ features from the old product, this of course isn't happening over night! :) I wish, believe me. 

That's why we're going through the list of features bit by bit and make a careful decision for every single one of them and answer a few questions:


1. Which one do we develop next? (for example, in a few weeks we'll get Drive Defrag over to you - later this year Disk Space Explorer and Duplicate Finder).
In order to figure out what's coming soon we are actively running surveys across thousands of users to find out which features are the most important to you.

2. Which feature we might not need anymore! This is quite critical, as some functionality might've been useful 10+ years but is no longer beneficial, either due to hardware improvements or enhancements in Windows 7/10. Looking at Themis Zisis list, we do have some thoughts on every item:

AVG Turbo Mode: Turned off Windows services temporarily. Now, I am running intense benchmarks at Avast using multiple synthetic and real-world tools to figure out the "Before" and "After" effect of our products. I look at areas like boot time, RAM usage, FPS in games, application launch times etc.
The result: turning off these services stopped having an effect 10+ years ago, even on 6-8 year old hardware. On the other hand, it introduced more issues with users complaining about some of their applications not working! If we do a "Turbo Mode" in the new product, we want to do something that's actually having a benefit. We do have some ideas in mind, but we don't want to mindlessly copy & paste here! I hate snake oil and I'd rather have nothing at the moment than something that's useless.

AVG Disk Space Explorer: Coming very soon.

AVG Registry Defrag: The registry on Windows 7 and especially 10 does not need to be defragmented anymore. This used to be an issue in the Windows 2000/XP-era, and even then only in rare scenarios. I used to work at Microsoft and we discovered only a handful of cases where a "fragmented" registry had some effect on *server hardware* with thousands of applications running. If any competing product claims that a registry helps you on todays machines, you know it's snake oil ;) 

AVG Duplicate Finder: Coming very soon.

AVG Performance Profiles/AVG Improve Performance: This, too, detected and disabled some services and had a few suggestions to improve performance. It's another case where the impact was literally zero across all our test results. 
However, the parts that were useful were the SW/HW recommendations. I will talk to the product teams and see what we can do here :) 

AVG Drive Defrag: Coming very soon.

AVG Undelete: On our list. 

AVG "Fix Problems"/AVG Repair Wizard: DEFINITELY on our list. We are planning to expand this and make it better than it was before! You'll love it.

AVG Startup Optimizer: This is part of Sleep Mode. 

AVG System Control: We might look at this in the future. Which settings were most important to you?

AVG Styler: On our list, but relatively low at the moment. Our surveys have shown that users rarely "style" their Windows anymore and communities that offer visual styles for Windows 7 and 10 have shown quite a steep decline compared to 10 years ago. Is this something you guys do often? Let me know, please. 

AVG Process Manager: The process manager in Windows 7 and especially 10 does a very good job and we don't like to replicate what's built-in. What did you like about the old one? What would be on your wishlist for the perfect process/task manager?


The list above makes it clear: There's a mix of features we're working on and other features that are simply no longer needed in 2019! Not even if you own an older machine. This is the reality and I don't want to sugarcoat things: We are definitely not where we want to be but this is the current status - A constant evolution! That being said, we have focused our attention on where a software like TuneUp makes the biggest impact: Sleep Mode, Software Cleanup, Software Updater, Disk Cleaner, Browser Cleaner etc. - those are the ones that will give you the biggest boost in speed and disk space. 

I hope this all makes sense. But I'd like to make it clear that we are listening, so my questions to you are:
1. Do you disagree with my evaluations above and if so, why? Is there a feature I downplayed that was super valuable to you. If so, please tell me why!
2. Which features would YOU like to see next in order of priority!
3. More importantly: We are actively working on future features so I'd like to know - aside from the old features, which features would you like to see going forward? 

I hope this messages makes it clear that we CARE. We really do. Please bear with us as we're going through this migration! In the not so distant future you'll end up with a product that has new/improved features and got rid of bloat that's not helpful today. 

Best wishes,
Sandro (Team TuneUp)

P.S. As Milan mentioned: The old TuneUp is still available and will continue to work for some time to come. Please feel free to use it if you really miss a feature - and come back to the brand-new one when we've ported the feature(s) you love! 

Istarth Rokwen KaleIstarth Rokwen Kale

Hi again !!

Let me answer each thing. I Will write in "bold" keeping your text in "Italic" and "underline".


Hi everyone,

this is Sandro from the TuneUp product team here! 

First of all: We hear you. Loud and clear. You're loyal users and we don't want to lose you - it's users like yourself that made the software as popular as it is today.

Let me tell you what's going on and what we're working on: Our engineers are currently porting features of the "old" AVG PC TuneUp platform to the new AVG TuneUp product. The new one is based on a more modern codebase and it's what we're using across the company (Avast + AVG) now. Why are we doing this? To be honest: It's a lot of work keeping multiple product codebases around - and it's expensive. We'd rather like to put this engineering work and budget towards developing a better product!

However, we don't want to simply copy & paste old features but redesign and improve upon them. With a list of 35+ features from the old product, this of course isn't happening over night! :) I wish, believe me. 


First of all... Thank's !! is really nice to read this kind of answer.

I work as a SW Designer and developer in a big company so I perfectly understand your words but you have to understand that the situation you say about your needs to create an internal framework for all your apps is perfectly normal but not "client fault" and that then.... this is more like a "beta" is not a final full version so this version should be in a different state and should be developed.... while you keep updating the "stable/full" version.... and of course cheaper ! or maybe just "free" becouse what is more important.... the money we pay for the subscription is to be able to "update / upgrade" the app.... but if we have to wait many months to get a solid "real" new version then the money is "lost" in our side since the subscription will expire with 0 "full" updates in yor side.... so we are paying at the moment for something like a mix downgrade with some ui improvements....  anyway as I said I perfetly understand the other side of the problem you said.... and I am happy to see that you read us and want to take care of your users.

That's why we're going through the list of features bit by bit and make a careful decision for every single one of them and answer a few questions:
1. Which one do we develop next? (for example, in a few weeks we'll get Drive Defrag over to you - later this year Disk Space Explorer and Duplicate Finder).
In order to figure out what's coming soon we are actively running surveys across thousands of users to find out which features are the most important to you.


IMHO I miss more or less nearly all but maybe the most are: firstly those you are already restoring (disk space explorer, fix problems....) and System information (redesigned), duplicate finder, undelete, improve/reports performance, process manager.

I also really miss the advaced way to work with this app.... I mean.... even the features that already have this version or the features you are adding this months are imho "excessively simple" they are nicer in terms of "ui" but the data/info we get in our screen is sometimes poor compared with last version... and you cannot execute fix registry standalone and other things.... almost all is inside maintanance and you have to execute all allways... that "simple way" in some features is good, clean and nice but in others I miss more details like before in my opinion since this app is not for "basic" users.... we are advanced users this should be an advanced app like in the past... or maybe an option to activate "advanced view"....


2. Which feature we might not need anymore! This is quite critical, as some functionality might've been useful 10+ years but is no longer beneficial, either due to hardware improvements or enhancements in Windows 7/10. Looking at Themis Zisis list, we do have some thoughts on every item:

AVG Turbo Mode: Turned off Windows services temporarily. Now, I am running intense benchmarks at Avast using multiple synthetic and real-world tools to figure out the "Before" and "After" effect of our products. I look at areas like boot time, RAM usage, FPS in games, application launch times etc.
The result: turning off these services stopped having an effect 10+ years ago, even on 6-8 year old hardware. On the other hand, it introduced more issues with users complaining about some of their applications not working! If we do a "Turbo Mode" in the new product, we want to do something that's actually having a benefit. We do have some ideas in mind, but we don't want to mindlessly copy & paste here! I hate snake oil and I'd rather have nothing at the moment than something that's useless.


Agree.

AVG Disk Space Explorer: Coming very soon.

Please ! this one of the more importants for me would be nice to see this feature with new ui but PLEASE keep here the "advanced view" here is one of those perfect feature to give users all possible data / diagrams / filters / options..... 

AVG Registry Defrag: The registry on Windows 7 and especially 10 does not need to be defragmented anymore. This used to be an issue in the Windows 2000/XP-era, and even then only in rare scenarios. I used to work at Microsoft and we discovered only a handful of cases where a "fragmented" registry had some effect on *server hardware* with thousands of applications running. If any competing product claims that a registry helps you on todays machines, you know it's snake oil ;) 

Agree.

AVG Duplicate Finder: Coming very soon.

Please. And keep advanced view like with disk space explorer please !

AVG Performance Profiles/AVG Improve Performance: This, too, detected and disabled some services and had a few suggestions to improve performance. It's another case where the impact was literally zero across all our test results. 
However, the parts that were useful were the SW/HW recommendations. I will talk to the product teams and see what we can do here :) 


Agree with both things.

AVG Drive Defrag: Coming very soon.

OK. Now with SSD is not as useful as years ago.

AVG Undelete: On our list. 

Good !!

AVG "Fix Problems"/AVG Repair Wizard: DEFINITELY on our list. We are planning to expand this and make it better than it was before! You'll love it.

Good !! Can't wait to see the result !!

AVG Startup Optimizer: This is part of Sleep Mode. 

Sleep Mode ¿?

AVG System Control: We might look at this in the future. Which settings were most important to you?

It depends in the user needs..... should have those impossible / difficult to find options of the SO.... Cant say just one.... maybe folder options, file types.... network.... right menu customization... depends in the user....

AVG Styler: On our list, but relatively low at the moment. Our surveys have shown that users rarely "style" their Windows anymore and communities that offer visual styles for Windows 7 and 10 have shown quite a steep decline compared to 10 years ago. Is this something you guys do often? Let me know, please. 

I really like styler... boot/logon screen... customize icons.... repair options (like icons)... would like to see even more options.... but I understand that is less prioritary....

AVG Process Manager: The process manager in Windows 7 and especially 10 does a very good job and we don't like to replicate what's built-in. What did you like about the old one? What would be on your wishlist for the perfect process/task manager?

AVG process manager adds over windows task manager the posibility to get info / cpu / disk / ram usage / graphs..... and all the rest of things PER process... windows task manager gives much less details per process and grapsh are general not per proces..

The list above makes it clear: There's a mix of features we're working on and other features that are simply no longer needed in 2019! Not even if you own an older machine. This is the reality and I don't want to sugarcoat things: We are definitely not where we want to be but this is the current status - A constant evolution! That being said, we have focused our attention on where a software like TuneUp makes the biggest impact: Sleep Mode, Software Cleanup, Software Updater, Disk Cleaner, Browser Cleaner etc. - those are the ones that will give you the biggest boost in speed and disk space. 

I hope this all makes sense. But I'd like to make it clear that we are listening, so my questions to you are:
1. Do you disagree with my evaluations above and if so, why? Is there a feature I downplayed that was super valuable to you. If so, please tell me why!


I Agree. (not all as I said... but most of it).

2. Which features would YOU like to see next in order of priority!

The roadmap you described cover more or less my own opinion (with the comments I have done).

3. More importantly: We are actively working on future features so I'd like to know - aside from the old features, which features would you like to see going forward? 

1. App updates doesn't work behind a proxy.... (maybe is not using windows config and need a proxy configuration that now is not avalable ¿?)
2. Manual updates (to be able to check / force for updates, select when you wnt to update and changelog of the update....
3. Would be nice some kind of connection with smart home (Google Home, Alexa.....)
4. More apps added to the update apps system (tuneup just detect a few sw updates....)
5. Maybe advance search files..... (windows native is horrible )

I don'tknow.... there are so many things that could be cool but I suppose there are so many other things to do fist.... Will think about this.... 


I hope this messages makes it clear that we CARE. We really do. Please bear with us as we're going through this migration! In the not so distant future you'll end up with a product that has new/improved features and got rid of bloat that's not helpful today. 

Best wishes,
Sandro (Team TuneUp)

P.S. As Milan mentioned: The old TuneUp is still available and will continue to work for some time to come. Please feel free to use it if you really miss a feature - and come back to the brand-new one when we've ported the feature(s) you love! 


TY for the words, and for leting us to knowthat you try to take care of us. And sorry for my poor english.

Will wait for news and updates about all of this.
Istarth Rokwen KaleIstarth Rokwen Kale
About my answer for your coments about AVG Startup Optimizer --> This is part of Sleep Mode. 

When u said Sleep Mode I suppose you meen apps suspension ¿? if yes then I think here there are different posibilities.....

- An app that auto-start during windows startup and if you had added it then will auto sleep
- An app you manual launch and if you had added it then will auto sleep

Both are ok but the posibility to customize what apps will auto launch during pc startup... is integrated in Sleep Mode ¿? if so that's good !

TY
Sandro VillingerSandro Villinger

Hi there! 

Yes, "Sleep Mode" is our "Background & startup" section in TuneUp now. It includes all running processes as well as startup. So if you turn off, for example, "Office", all its background components (startup + services etc.) are, too. 

Regarding the rest: I'll discuss with the team, but I think in general you agree with our priorities and what we're building - and vice versa! I hear you loud and clear about the subscription piece as well, but don't worry: We'll get there. 

We'll respond more at a later stage! Thanks for hanging in there.

Best, Sandro

Roger MacqueenRoger Macqueen
Hi Sandro,

I like the new user interface, and it is good to see you still working on the product, now that it owned by AVG/AVAST.  It was also good to see that as usual, the registry cleaner has no issues with false positives, which is something I've come to expect in the last 22 years of using your products.

There is a serious limition in the Disk Doctor, in that there is no way to select multiple disks/partitions to scan.  I installed TuneUp on a computer with many partitions.  It suggested I scan the partitions for errors, but I had to manually scan every single volume, which was annoying.

On a unreleated note, do you ever plan to improve your AVG Driver Updater sofware?  I know it;s a rebrand of DriverUpdate and it has one of smallest database of drivers that any driver update software has.  It would be good if you could release decent driver update software.
Dmitri SamovskiDmitri Samovski
I have been using TuneApp for several years. I agree with all the previous posters. I just reinstalled my windows and had to install the newer version of TuneUp. Almost all of the features that I used and liked are now missing. That makes the software of minimal functionality and little use for other users and me.  
The company did an abysmal job of communicating the changes in the new release, and we just ended up with a basic version of the software.
Surprisingly, the reps state here that this was all done due to feedback from the users?! Did all the users ask you to remove most of the features?! Other statements made suggest that this was due to the need to rewrite the code using a different language? Does this indicate that the current release is a beta version and that is why the version missing most of the features? Was the app released too early, and now the company does not want to own their mistake?!
Sadly, I would have to cancel my subscription after using this software for many years.
patrick morrispatrick morris
Hi Sandro,

I don't suppose you have a timeframe / roadmap for these features being released to the public? I used Defrag and disk space explorer alot (defrag would do more than just defrag which I loved).

Thanks,
Patrick
Istarth Rokwen KaleIstarth Rokwen Kale
Well.... after almost 5 months from the last "official" answer about "we are working on it" with no happy news.... finally my subscription will expire in some days... I did renew 2 months that were free.... but in 10 days will finally expire....

Almost 1 year from my first post... and some more months from this new version and since then.... we are at the same point... I can now say that my money for the last subscription was gone directly to the trash....

In imho you should have been working in a big update.... with cool new features to make it possible for AVG to simply survive... new CPUs + memory size and SSD are changing the need to "dinamyc disable apps / services" now is a little less important thinking in that and all the removed functions and what is more important.... 0 new features is making me think various things:

1. The current name AVG TuneUp is better than the some years old name "Tune Up Utilities" since the word "Utilities" is far from the current build....
2. Your other apps (Firewall, Virus Scan...) will have problems to survive now that security center in windows covers everything.... so if you are using all tuneup subscriptors money in those apps.... maybe you are doing a bad decission...
3. I really think that you (AVG) are just killing this SW with the last decisions.... I am pretty sure you are loosing sunscriptors....

In ten days I will install the older version with my older key and will wait some time for news / updates to analize if tuneup still worths my money...

Really hope things will change soon.
Sougata DasSougata Das
I'm glad I found this thread. My AVG ULTIMATE subscription is due in 42 Days and I'M NOT RENEWING IT. Without a full blown TuneUp Utilities it's not worth it.
Sergey KoroteevSergey Koroteev
I talked with AVG support too. And seems to be, users knows AVG software better as support team.
How can you don't differ or do not no disk space explorer. This is not a disk doctor at all.
I miss this function(disk explorer) too. And the recyclebin recovery too.(no this is not the rescue center, as support team thinks, this is for recovery deleted files from drives, and this function was in 2018 too)
I rolled back to 2018 version. But After Windows Update, AVG forced and instaled 2019 v. self. I cancel my subsribtion too AVG tuneup utility already. And will search for the alternative.
There are a lot of function are gone, and AVG only tell, we make it after users feedback. Realy? Why a programm which have now only 1/30 von fucntions costs the same money. You can sell "users feedback" on some one else. Resource/stuff reduction, that's all.
It was a great programm in 2018, but not now.
It is late 2019 and still a lot of function is missing.
"* AVG Duplicate Finder - REMOVED
* AVG Performance Profiles - REMOVED
* AVG Undelete - REMOVED
* AVG System Information - REMOVED
* AVG "Fix Problems" - REMOVED
* AVG Improve Performance (HW, SW, Internet, Visual Effects) - REMOVED
* AVG Startup Optimizer - REMOVED
AVG Repair Wizard - REMOVED
AVG System Control - REMOVED
* AVG Styler - REMOVED
* AVG Process Manager - REMOVED
AVG Performance Reports - REMOVED"

If all described function will be not back, I will switch for the alternativ. Subscription is already off.
Peter SchoepePeter Schoepe
Dear AVG PC TuneUp team, I am using the product for many years and i wonder why still not all functions of the TuneUp Utilites 2018 are still available in the AVG PC TuneUp. It should be easy for your development team to re-integrate them. Christmas is upon us and I think you can make us all happy if you can provide us with the missing features. Best regards Peter
Edgar RAMELEdgar RAMEL
Bonjour,
J'utilise depuis au moins TuneUp 10 ans ou plus sous ses anciens noms et les éditeurs.
Je suis d' accord avec tout ce qui a été dit précédemment et la nouvelle version est une grande déception et je vais devoir trouver une autre solution pour gérer et optimiser mon PC.
Les fonctions enlevées et signalées dans l' après-mi-Décembre 2018 flux ne réapparaîtra et je pense que , malheureusement , ils ne reviendront pas maintenant.
Cette mise à jour ressemble vraiment à un niveau inférieur 💔😪
Stephane MichaudStephane Michaud
I agree with all the complaints above. Not only is the new TuneUp version (19.1.1209.0) lacking in features, but my freshly paid copy - at full price - does not even work anymore: it takes forever to run a scan, then offers nothing to click on at the bottom of the page or simply goes back automatically to the Main Menu once the scan is completed! I downloaded the old version as you suggested (1.0.3.22876), but cannot install it: I get a message it is incompatible, that I must first uninstall my paid product and by doing so, will lose all my paid features. Please help!
Sandro VillingerSandro Villinger

Hi all,

this is Sandro from the TuneUp team! Apologies for the delay. 

First of all, we're knee-deep in working on migrating more features in a few weeks, including Drive Defrag. We have more on our roadmap so stay tuned! We have new products coming out very soon and when you see them you'll understand why there has been a delay.

Let me respond to the questions above:

@Istarth Rokwen Kale: We're looking at features and even new products that look outside the traditional "speed up" category. That being said, a majority of PCs out there are 6+ years old and people don't tend to replace their PCs, which is why they look at software like ours to keep them going. Check out my latest Avast PC Report: https://cdn2.hubspot.net/hubfs/486579/Avast_PC_Trends_Report_2019.pdf. It shows how only a fraction of users have an SSD, more than 4 GB of RAM and capable multithreaded CPUs. We need to make sure we cater to this audience! However, upcoming features like a Duplicate Finder will be useful regardless of the performance. Question: Which features would you like to see in a TuneUp release for new PCs? What are your top 5-10 pain points on your new PC you'd like us to solve? Would love to hear this and discuss with our engineering team. 

@Sergey Koroteev - The features you've mentioned will in some cases make a comeback soon (including Duplicate Finder). In the following cases they won't make a return or are already built-in:

- AVG Performance Profiles: This turned off a handful of services which 10+ years ago helped performance but isn't having an effect on Windows 7/10 PCs. 

- AVG Undelete, System Information - We're looking into this :)

- AVG "Fix Problems" and Repair Wiizard - There is a "Fix Problems" section which includes Disk Doctor and other problem checks. However, we're researching dedicated problem solving features. Stay tuned!

- AVG Startup Optimizer - This is part of "Background and startup programs". Fully included. 

- AVG System Control - We might look at this in the future. Which settings were most important to you?

* AVG Styler - I mentioned this above: On our list, but relatively low at the moment. Our surveys have shown that users rarely "style" their Windows anymore and communities that offer visual styles for Windows 7 and 10 have shown quite a steep decline compared to 10 years ago. Is this something you guys do often? Let me know, please. 

AVG Process Manager - I asked about this a while ago. Would really need your help to make a case: The process manager in Windows 7 and especially 10 does a very good job and we don't like to replicate what's built-in. What did you like about the old one? What would be on your wishlist for the perfect process/task manager?

AVG Performance Reports -This is now called "Statistics" and is available from the menu on the right. 

In January we'll have new things to announce so please stay tuned! 

In the meantime you should have no problems installing the old AVG PC TuneUp until the new one has the feature set you need. Please let me know if there are still issues going forward! 

Best, Sandro

Milos NovyMilos Novy

Hi Sandro,

I was really shocked when I have installed the latest version on my new PC as I couldn't find some features which I was using on my old PC quite often. I almost canceled my subscrpition as I don't want to pay for something which I am not getting.

But after reading all posts I can see that you are giving your best to migrate old features from old engine to new one. That is really good as I know how it is hard to maintain old SW (as I'm working as Suport Engineer and I am in contact with R&D on daly basics) and should bring some benefits to end users as well. 

I would just recommend you to have both versions (the latest (lets say beta) and previous full stable) on main page and some recommendation when to use which one. 

Looking forward to new release with new old features! :D

Cheers!

Konrad NiemonskiKonrad Niemonski
WHAT THE HECK HAVE YOU DONE WITH THIS APP ?!?!!?

Correct me if I'm wrong but this supposed to be a collection of tools for advanced users... not green as hell "uuuuu what does this button do ?" user.

Even going thru comments here:
It is late 2019 and still, a lot of function is missing.
* AVG Duplicate Finder -  didn't use as standalone but was definitely useful during 1click maintenance
* AVG Performance Profiles - not used
* AVG Undelete - WHAT ?!? I want my files back!
* AVG System Information - useful tool now have to use things like cpuz/gpuz/aida64/dxdiag WTF?
* AVG "Fix Problems" - you're jocking... this was the single tool that convinced me to make a subscription!
* AVG Improve Performance (HW, SW, Internet, Visual Effects) - veeeery freaking useful tool, especially when you're giving your old hardware through family members and "tune-up" them to their need -
* AVG Startup Optimizer - for hdd drive owners ? must have
AVG Repair Wizard - not used
AVG System Control - not used
* AVG Styler - not used
* AVG Process Manager - much much better than windows one for the sole feature of PER process check and much better GUI design, easier process search, control and killing along all running users. Missing feature for me? performance tab with CPU per logic core usage (win task manager), CPU temp (cpu-z),CPU frequency per core (cpu-z) ,RAM memory usage(win task manager),RAM temp(aida), hdd/sdd usage(win task manager), GPU usage, temp, freq, limiter, gpu mem usage (all gpuz). Adding this on a single tab, in a single program that could also log it, would be an invaluable help in PC bottleneck checking.
AVG Performance Reports - not used

Summary:
- features I'm missing most (from most urgent):
1) Drive Defrag
2) Process Manager
3) Fix Problems
4) File Undelete
5) System Information
- info on what the program actually did !!
I ran thru solve problems and the only info I got back was "solved 2 problems" WHAT ?!? WHERE? WITH WHAT? HOW?
Where are the options to decide what to do? Where is the info what was found? where is the info on what was the result of the repair attempt?

For who is this tool created - a 5 years old?
Please don't go Microsoft way of treating users as dumb-dumb idiots that have to be blocked from accessing the Control Panel because they can brake too much there.

To be frankly - I do not trust the program now to let it go through my system ! I have no control of what it is doing, no info on what it had done, no way of running the tools I need as a single utility/standalone version. Unfortunately, I've noticed all of this later than 14 days after my subscription auto-renewal.
If it were before that time I would use my EU citizen right to annul internet order post-fact due to "non-compliance with contract" and "false advertising".
Now I'm stuck with you for another year with butchered application for which I had paid full price. I'm canceling my subscription and not renewing it without major updates and features back program.
 
khuong nghiakhuong nghia
Hi all, I've been used our product since 2016, but now have no use, cause i have no money to continue. The most i feel our profuct have great choice for all to use clean up virus, but if you a free user, you will not have full privilege to use all tools in product, so you want to be full user, must pay, and money is an expensive. That what i feel about our profuct. That's all, when i have enough money, i will continue use it. Thank you team support!! 
-------------------------
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Russ KawaiRuss Kawai
 
When Good Marketting Goes Bad

I switched to AVG Ultimate from System Mechanic Professional in 2019 since IOLO was a pain to deal with and I believed I could get the same Internet Security and PC Tuneup functionality with AVG.  Apparently I should have made the time to investigate AVG Ultimate a little closer; hence,I agree completely with the previous AVG Customer comments.  Quite disappointing but somewhat understandable from a marketting perspective.  Amazon Prime Video & Music are doing the exact same thing...get you accustomed to the full package of benefits, then strip the best benefits from the package and then offer those best benefits in another "Deluxe" package for a premium price.  So what AVG has done is not too surprising but if the previous comments in this thread are representative of the majority of AVG customers, this move by AVG will backfire. 

With respect to AVG claiming that the change to AVGTuneup was based on customer feedback, I know that that claim is the standard scripted AVG response to customers who react negatively to the change.  Seriously, customer feedback requested that you remove beneficial features from the product?  No one that I know with any common sense would make that request.  Give us less and make us pay more???  Not!  That line of logic does not improve AVG's credibility with their core PC-proficient customer base.

So unless AVG resolves this issue in 2020, many people including myself, will be searching for alternatives.

By the way, does anyone know of a good alternative?
 
 
Ibrahim Bn AhmedIbrahim Bn Ahmed
Hi 
They said clairly that new version of AVG TUNEUP will be available in January 2020 with some functions reintegration (Duplicate file finder, Disk space explorer) 
WE ARE WAITING..... 
I think they had to keep removed functions as its already and in same time working on reconstruction of new software with new language, but they maked wrong decisions and they are losing costumers of AVG TUNEUP day by day
Mark GarveyMark Garvey
I too have been using TuneUp for many years from way back before AVG took it over and dstryoyed it!!

One function that I have used hundreds of times over many years has been AVG Registry Cleaner!! It has helped fix problems and making ,my pcs and laptops usable again. I really need this function back NOW!!

Another thing that pisses me off is that IF I can install my original version of AVG PC Tune-UP it gets automatically "updated" to the newer AVG TuneUp!!! One AVG support staffer told me to simpy uninstall the new version and install my old version. NO!! You cannot!! I get the error "To install AVG PC TuneUp you must first uninstall your paid copy of maintenance product."!!

I have used both avgremover.exe and avgclear.exe and still get the same problem!!

FIX THIS AVG!!!!
Petr VanPetr Van
Hello,

i want to ask if there will be tuneup 2020 version or avg just quit release new versions?

Thanks for answer.
Petr VanPetr Van
No answer so no more new tuneup.
Ok maintenance software withnout functions is useless anyway.
Al DoAl Do
I paid. For all the features. Features are gone?!
Disk space explorer missing, really?!
So I'm canceling and reverting to old version, With or without subscription. I paid once, and was fooled.
Such a shame, it's basically stealing.
Petr VanPetr Van
Today's tuneup utilities are not what they used to be and i am loosing hope to any new impoved version.
Petr VanPetr Van
*see
Istarth Rokwen KaleIstarth Rokwen Kale
March.....
Keith TownsendKeith Townsend
OMG, thank God I did a search and read some threads like this, as I had allowed my 3-yr paid subscription to lapse for several months and used the free version, which I am on now, which updated today automatically, then asked me to fix all my so-called performance issues, missing links, putting programs to sleep, etc, even suggesting to delete or put to sleep MS Office 2016, etc.  WHAT??? 

I chose to put all that on hold while researching if all this was a good idea, not allowing the free Tuneup option to "clean up" my computer before I read what others said.  Low and behold, I found a whole host of comments from the Google search and here, NOT TO DO a performance clean up!!!!  Even Microsoft says that AVG is good, but their Tune Up program/section will screw up your computer. What does that tell you??

Then I find out, as I was considering renewing the Ultimate AVG subscription I previously paid for, saw THIS THREAD about how all those great tools, such as Defrag, Undelete, etc...were all removed without any permission on the customer's consent during an auto update.

But then, if that wasn't bad enough, I read in some threads that AVG Customer Service Reps kept insisting that they decided to remove all those cool and wonderful features because customer surveys/feedback said they didn't want those things. This is when I about lost it. 

Does anyone really think WE'RE REALLY THAT STUPID to believe that line of bull?????  No, AVG, just admit the truth...you want to package those things separately so you can make more money!!!! 

You know...I don't mind some surprises in updates...but I hate liars!!!  So now, do you think I really will buy the product and upgrade back up from the free one???  I will let you figure that one out...but as enough complaints have been issued, and people are waiting to see what you're going to do with this product...as you have one last chance to win back your customers...or we're out!!!

The ball is in your court!!
Keith TownsendKeith Townsend

OMG, thank God I did a search and read some threads like this, as I had allowed my paid subscription to lapse for several months and used the free version, which I am on now, which updated today automatically, then asked me to all it to fix all my so-called performance issues, suggesting to delete MS Office 2016, etc.  WHAT???  I chose to research if this was a good idea, allowing the free Tuneup option to "clean up" my computer.

I found a whole host of comments from the Google search and here, NOT TO DO THAT!!!!  Even Microsoft says that AVG is good, but their Tune Up program will screw up your computer...and many AVG customers said so!!!

Then I find out, as I was for the last few months thinking about renewing the Ultimate AVG subscription, SAW THIS THREAD about how all those great tools were removed without any permission on the customer's part.  Oh, but then I read in some threads that AVG Customer Service Reps kept basically saying:

"We decided to remove all those features because customer surveys etc said the customers didn't want those things."  That is when I about lost it.  Does anyone really think we're stupid enough to believe that line of bull?????

No, AVG, just admit the truth...you want to package those things separately so you can make more money!!!!  You know...I don't mind some surprises...but I hate those who lie to your face!!!!  So now, do you think I really will buy the product and upgrade back from the free one??? 

I will let you figure that one out...as people are waiting to see what you're going to do with this product.

Nils WeilerNils Weiler
Hello everyone who reads this.

FYI - no chance. After installing the very good version (original old version, with all the great functions and features), an uncontrollable auto update happens. And this "new" version is forced upon you.
Right, the "Legacy" version is still available, free to install. But this will are updated automatically, immediately after installation, to the stripped-down version which is already hotly discussed here. Unfortunately, that's not that great :(

That's such a pity! Why?

Nils (Also a long-time excited user of the great legacy software)
Istarth Rokwen KaleIstarth Rokwen Kale
Almost May..... After paying a subscription for a downgraded tuneup with no updates in more than 1 year.... this is starting to be something more close to a fraud each day.... AVG is clealy killing tune up..... the rest is just.... bla bla bla bla.......
Sergey KoroteevSergey Koroteev
April, and still promised features are not there.
Does someone already find the alternative?
I need diskexplorer and OS cleaner and sleep function for soft I do not use often,
in one program, most of all.
Istarth Rokwen KaleIstarth Rokwen Kale
June.... all the money in their pocket.... 0 updates even news for us.... fraud smell....
Sergey KoroteevSergey Koroteev
Yep. It is.
Subscription is canceld already. Looking for the alternative. Who knows something similar, please tell me.
I need most: Disk-explorer, Programm-Sleep-Standby function, cleaning of the temps and garbage, files-undelete.
T LT L
Looks like they even removed registry editor from the latest update!!!!!!!  The management is killing Tuneup Utility
T LT L
I demand allowing customers to cancel subscription right away but keep the active one until its annual expiration date (i.e., no hassle with automatic renewal in a few months).
Kaes H.Kaes H.
Same opinion here. When I download the old version, it bugged at the end of the installation. I am seriously considering cracking an old version. This downgrade is just outrageous.
Dave SDave S
Are we ever going to get these features back? Reviewing this thread that was created almost 2 years ago and barely anything has changed? I am a software developer and it's absolutely ludacrous for the freatures that have been asked to be re-implemented into a once great product to take this long. It's very clear you are all just trying to make a buck off everyone. I will not be renewing my subscription once it expires. Instead, I'll find a better product. Or, better yet, write my own and take away your revenue on this POS.
Dave SDave S
Are we ever going to get these features back? Reviewing this thread that was created almost 2 years ago and barely anything has changed. I am a software developer and it's absolutely ludacrous for the features that have been asked to be re-implemented into a once great product to take this long. It's very clear you are all just trying to make a buck off everyone. I will not be renewing my subscription once it expires. Instead, I'll find a better product. Or, better yet, write my own and take away your revenue on this POS.
Istarth Rokwen KaleIstarth Rokwen Kale
No fix... no answer.... no money back..... no news..... Guys.... seems we have to accept it... Tune Up is dead..... I was the best SW app for windows tweaks in so many years !! but now..... Tune Up is dead.... and AVG is just lying and scamming us...

I was a leal user for so many years !! paying every year and really happy waiting for the next fantastic version.... But now.... this is just a shadow of what tune up was.... and will never renove my subscription.... I recommend the rest to do the same...

Very good work AVG very good work also for the developers.... All you together have killed this app...

Bye bye !
Lukas WahlstromLukas Wahlstrom
Yeah I totally agree I'm leaving to... I totally understand if the program was made in old language or you lost the source file or something like that... but then you remake it and put it all back again if you still expect people to pay for it. which you have clearly haven't done even now... so we will know this is bulshit what you did. even some of the old function you can buy separately now... so yeah I am unsubscribing to AVG - tuneup now and even AVG - antivirus because of your advertisements that you have in the product... OMG I don't want advertisements even if it's for your own programs, especially not this much...
Theodor KTheodor K
Hello all
I decided to use the previous version of the software as at the latest version lots of functionality removed. Yesterday I received a popup that my serial has expired although my renewal expires at Dec of 2022....
I unistaled and reinstaled again the version of the software I used but when I enter the product key the sw says that it's not valid...
What is happening? 
Ivan Llanos BIvan Llanos B
The year is 2021, Tuneup Team promise to restore functionalities but from 2019 to now NOTHING. Tuneup removes all these incredible features and leaves some kind of 3 button app. Excuses and excuses about feedback from customers. Really? Do you think that customers want less than more??? Do you really think that we will think that? I loved tuneup and used it for many years but now was killed and they don't answer about customer requests. We want the features again not a downgrade. It's a pity but maybe is real, we must start looking for another solution
Martin SMartin S
Hello,


This is Martin from the TuneUp team.

First of all let me sincerely apologize for all the frustration we might cause you by migrating the TuneUp to the new architecture while we had to drop a lot of features during the process.

I am afraid that I don't have good news for you today as our priorities got shifted and we have been focusing on other products in the last year and the journey continues also this year.
We understand that you miss some of the features from the old TuneUp and if you would like to continue using the old product, considering the fact that it is not supported anymore, please contact our support and they will try to help you get back the old version.

When it comes to the future development of the new TuneUp product, we will eventually get back to it and try to add some features which are missing there compared to the old product, but the fact is that we will never be able to get back to the full feature set again as we are not able to support so many features anymore.

I hope it at least answered some of your questions and concerns.

Best regards,
Martin.
Istarth Rokwen KaleIstarth Rokwen Kale
So.... "our priorities got shifted and we have been focusing on other products in the last year"....

First is not 1 year.... almost 2 !
Second.... are you saying that we have to pay this app as a service subscription.... and very expensive 69 euros per year.... but you don't have time to support the development of the app and you also want us to pay more for less ? So... all the money we have paid during these 2 years have been put in other projects ? With no support for us? Are you admitting that this is a scam / fraud?

I have to admit that this oficial answer is incredible...

Hope anybody will never pay for this again....
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