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Gary O'BrienGary O'Brien 

URL:Blacklist virus

I keep getting a pop up that AVG has blocked this virus, but it keeps coming back every couple of seconds. I have run the scan, but it says all virus have been removed. However it still keeps popping up every second. Is there a way to remove it, because its stopping me from doing anything. ThanksUser-added image
Midhun AloorMidhun Aloor (Avast)
Hello Gary,

We apologize for the inconvenience. We're glad to help you with this.
We appreciate your effort in attaching the screenshot. Unfortunately, we were unable to access it.
Please share the screenshot of the threat message you are receiving, so that we can help you better.
Refer to this article to take a screenshot.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Keep us posted.
Gary O'BrienGary O'Brien
User-added image
Midhun AloorMidhun Aloor (Avast)
Thank you for sharing the screenshot, Gary.

We need to know exactly which shield is detecting the threat. We request you to send the screenshot of the threat message after clicking on the "See Details" in the bottom right corner of the message.
Also, please let us know in which browser you're facing the issue.
Keep us posted.
Gary O'BrienGary O'Brien
This is the pop up I keep getting, another says "specialoffers.online". I het them every few seconds.
I currently use Chrome, but the messages keep popping up even when I'm not connected to the internet, Thanks, GaryAVG Virus Block
Gary O'BrienGary O'Brien
This is tAVG Virus Block 2he other one that keeps popping up
Midhun AloorMidhun Aloor (Avast)
Thank you for sharing the screenshots, Gary.

We suggest you reset your chrome browser to fix this issue.
Refer to this article to reset your Google Chrome browser to default settings.
After the reset, check if the issue still persists.
Keep us posted.
Gary O'BrienGary O'Brien
Hi Midhun, I re-set Chrome and it came up with no threats found, & the pop up appeared again. Heres the screenshotUser-added image
Dinesh KrishnanDinesh Krishnan (Avast)
Appreciate your efforts in working towards fixing the issue, Gary. 
Please ensure that the AVG program has the latest patches applied to it. 
To do so : click on refresh icon beside virus defintiions in homepage of AVG protection program (at bottom right corner) - Restart computer after successful update & let us know if you still receive the threat notification.
Gary O'BrienGary O'Brien
Hi Dinesh, I have done all the updates & restarted the computer, but the pop up still keeps coming up
Sarath PriyanSarath Priyan (Sitel)
Thanks for checking as requested, Gary.

To know the file path of the detection, please click on see details and share us the screenshot of it for further assistance.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Gary O'BrienGary O'Brien
Here is the screenshotUser-added image
Sarath PriyanSarath Priyan (Sitel)
Thank you, Gary.

The URL is detected from your Google Chrome browser. 

As the issue persists after resetting your browser, I have sent an email to get connected to our remote experts to resolve this.

Please check the email in your inbox/spam and follow the instructions to start the remote session.
 
Peter KittendorffPeter Kittendorff
Hello,

Just found this post, and I have the same problem. I've turned off proxy in settings. I've reseted Chrome browser. But the crap keeps showing up!! What to do after all the suggestions you guys have made to the others? Can one of your remote experts be of service for me? Please
Rakshith RajkumarRakshith Rajkumar (AVG)
Hello Peter,

We will help you in this.
Could you share us the screenshot of the 'Threat Secured' notification?
Make sure the 'See Details' is clicked before you capture the screenshot.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Michael AngeloMichael Angelo
Hi there, 

I am having the same issue!
Initially it was coming through google chrome, so i tried a different browser and the same thing occured. 

Have reset the browsers and cleared chache and all the rest. Error is still popping up. 

See screenshots.

Please help.
User-added imageUser-added image
Michael AngeloMichael Angelo
Edge Browser Error
AvinashAvinash (Avast) 
Hello Michael.
We're here to help.
When exactly do you receive this pop up? Does it appear randomly or when you visit a particular website?
It'd be great if you post this in your own query. 
loredano loredaniloredano loredani
screenshot
loredano loredaniloredano loredani

User-added image

Hi,
the same problem here,
can someone help me to solve it?

thamk you
 
Midhun AloorMidhun Aloor (Avast)
Hello Loredano,

We request you to reset your Google Chrome Browser once and check if the issue still persists.
Refer to this article to reset your Google Chrome Browser.
Thanks in advance.
loredano loredaniloredano loredani
Hi Midhun,
i reset Google Chrome but the issue still persist.
The same with Firefox and Microsoft Edge.

Thank you for answer
AvinashAvinash (Avast) 
Loredano, if you are using a paid version of AVG, please contact our technical support (https://support.avg.com/support_contact_form?l=en&retUrl=support_Internet_Security) for help.
If you are using a free version, please check if you have an unwanted extension or an application installed on your PC and remove them.
loredano loredaniloredano loredani
Thank you Avinash,
i have contacted the support now
Midhun AloorMidhun Aloor (Avast)
Thank you for updating the status, Loredano.

If you need further assistance, please write back to us.
We'll be happy to help you.
Larry LeClairLarry LeClair
I'm having the same issue, but only every 15 minutes or so. Same screen, except the Process is C:\ProgramFiles\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20316.0_x64_8wekyb3d8bbwe\HxTsr.exe.   
Can anyone help?
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Larry,

We will help you in this.
Kindly share us the screenshot of the notification?
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Larry LeClairLarry LeClair
User-added image
AvinashAvinash (Avast) 
Thank you, Larry.
The file HxTsr.exe is a part of Microsoft Outlook.
If you are not sure whether the detection is correct or not, please submit a report to our developers.
They will analyze it and get back to you with results.
Visit https://www.avg.com/en-ww/false-positive-file-form to submit the report.
Larry LeClairLarry LeClair
Screenshot of the warning
AvinashAvinash (Avast) 
Thank you, Larry.
The file HxTsr.exe is a part of Microsoft Outlook.
If you are not sure whether the detection is correct or not, please submit a report to our developers.
They will analyze it and get back to you with results.
Visit https://www.avg.com/en-ww/false-positive-file-form to submit the report.
Larry LeClairLarry LeClair
I submitted the report a couple of days ago.  How should I expect to hear from your developers?  Here or email?
AvinashAvinash (Avast) 
Larry, did you submit the sample for analysis from Quarantine in AVG Internet Security?
If yes, I am afraid there won't be any reply. Our virus definitions will be updated accordingly post analysis.
Larry LeClairLarry LeClair
So the problem persists. What do you suggest? That I choose another anti-virus software vendor?
AvinashAvinash (Avast) 
Sorry for the delay in responding, Larry.
We'd like to clarify that this detection was due to a malicious file downloaded through an outlook URL.
The URL has been reported to Outlook and it should be fixed now.
Larry LeClairLarry LeClair
It is. Thank you.
Larry LeClairLarry LeClair
However, another problem that arose at the same time will not go away. In Outlook 2013, I can no longer click on a hyperlink in an email. I get a message that "Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk."

I have tried changing default browsers to no avail. I believe something in my registry is corrupted. Microsoft's solution ( https://docs.microsoft.com/en-us/outlook/troubleshoot/message-body/hyperlinks-not-working-in-outlook ) is to copy (from another computer in your system that is not affected by the problem) the portion of the registry that is affected and to paste that into your registry. Is there something that you (perhaps through AVG Tune-up? - I'm a subscriber) could do to help?

Thank you.

Thanks, 
Veeramani SivakumarVeeramani Sivakumar (Avast)
Hello Larry, 

AVG Internet Security or AVG tuneup does not block the hyberlink access in Outlook program. We can try to uninstall AVG Tuneup and check it.

You can also follow the steps in this article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) to disable AVG Internet Security and check it. 

Keep us updated. 
 
Larry LeClairLarry LeClair
Disabling AVG did not make a difference.Judging by the reactions on this site as well as many others, it appears that many AVG customers have complained of this and disabling AVG has helped zero of them.  Got any other suggestions?
Dinesh KrishnanDinesh Krishnan (Avast)
Appreciate your efforts in working towards fixing the issue, Larry.
This might happen if there is a communication issue with the default browser & Outlook on your computer. You can either reset the existing default browser or set a different browser as default & check if it helps.
 
Larry LeClairLarry LeClair
Changing to a different default browser (Microsoft Edge) didn't help. Same message.

Thanks for the suggestion, though.
AvinashAvinash (Avast) 
Thank you for trying, Gary.
I would request you to proceed with the troubleshooting that involves registry.
Please make sure you take a backup of your registry before importing on the problem PC.
Kieran CraigKieran Craig
I am also having this exact same issue with Opera, it started out with URL:Blacklist which I was fine with, thinking it was keeping my computer safe from dodgy websites but it is constantly giving me notifications and now shows me that it is blocking IP's infected with URL:Scam. Please help, there must be a fix for this issue
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Kieran,

We are sorry to hear this.

We will help you to resolve the issue.

Please contact us through own post to locate your account and help you further.

Thank you.
Nick JonesNick Jones
I am getting the same type of errors about Chrome.  It started about 3 months ago but today it started up again and I copied a couple of screengrabs.  So if I need something about my free account number or something just tell me where they are and I will send the PDFs to you.

Nick
 
Midhun AloorMidhun Aloor (Avast)

Hi Nick,

We're sorry for the inconvenience caused.
Please write back to us in your own/new post so that we can send you an email & obtain the screenshots (pdf) from you.
Thank you for understanding.

Pat PiquePat Pique

Hi, please help me, URL:Blacklist keeps on popping out 

 

User-added image

Pat PiquePat Pique
pls help
Pat PiquePat Pique

hi, please help me regarding the URL:Blacklist 

Process: C:\Windows\System32\svchost.exe

User-added image

Subhashri DuraiveluSubhashri Duraivelu (Avast)
Hello Pat,
We will help you to check and clarify it. 
It isn't recommended to share account/order, personal info over this public post. Please report the issue with a separate post, so that we can check and resolve your issue through email.
Thank you.
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