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We are sorry to hear this.
We will help you to resolve the issue.
Are you getting this message when you try to access the AVG MyAccount?
Please share us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
We're sorry for the inconvenience caused.
To look into this further, please share us the screenshot of the "Glitch in matrix" error message you're receiving.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, let us know if you have any VPN programs installed on your PC.
Thank you for understanding. Keep us updated.
sorry about the delay getting back, but as well as this i've been having so many other problems caused by AVG internet security application since an update about 2 or 3 weeks ago, that I needed a little break from it all.. Without going into detail about the other problems now (that remote access technicians cannot resolve either), here is the screenshot you asked for. I checked for VPN - seemed to be one which i've now disabled, connected to Windows, but still same problems I'm afraid.
Would be interested to know - when seen the screenshot I'm attaching now - if any other users have had, or are having this same problem, and have they found any way to resolve it.
PS - I can login to this community with my usual sign in details - so it's very odd.
The screenshot is when I try to login to my main AVG account.
We request you to try logging into your AVG myAccount using an alternate web browser & check if the issue persists.
Also, make sure that your web browser is up to date.
Thanks in advance. Keep us updated.
The problem has just now been resolved. I don't understand how but it would seem this issue was part of a much bigger issue caused by my corrupted AVG Internet Security application which had stopped functioning about the same time as my inability to sign in to my account. I had been unable to uninstall the program in the usual way and then also could not remove all traces of the associated files (long story! - but remote access technical support staff also were unable to correct it).
Today I have also found in this help community another AVG technician's post which instructs clearly how to remove the corrupted files. Though this was a timely process, I'm happy to say that it has solved my overall problem with the AVG application and at the same time I have become able to login to my account! Co-incidence maybe, but who knows!
More info and my thanks at the other post....... here...
AVG folder cant be removed after uninstall (https://support.avg.com/answers?id=906b0000000Dn0lAAC)
Thanks for your suggestions Mishun and just to clarify - the same login problem was occurring in all updated browsers - microsoft edge, google chrome and in fact AVG Secure browser.
Hope this information I've added might help someone else in the future.