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Peter StillPeter Still 


I can't open my Talktalk email account because AVG keeps telling me it has aborted the connection. The following pops up:
We've safely aborted connection on apps.talktalk.co.uk because it was infected with URL:blacklist

The URL I need to access is https://apps.talktalk.co.uk/appsuite/
Can anyone help please?
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Peter,

We apologize for the inconvenience caused to you.
We will check and help you to resolve this issue.
Could you please try to add this website URL: apps.talktalk.co.uk under AVG Exceptions and check?
Open AVG AntiVirus and go to ☰ Menu ▸ Settings.
Select General ▸ Exceptions, then click Add exception.
Add an exception in one of the following ways: Type the specific file/folder path or URL into the text box, then click Add exception.
Thank you and keep us informed about the status.
Peter StillPeter Still
That worked, many thanks for your help.
Hari ShankarHari Shankar (Avast)
Thank you for updating the status, we're glad to hear that your issue has been fixed. 
For further analysis of the threat pop-up, please submit the false positive form using the below website or you can also submit the on the application 
AVG False-positive site
If it is confirmed as safe, it will be whitelisted and the virus definitions database will be released through an update and you will be notified via email.
Please ensure that the AVG AntiVirus and virus definitions are up to date latest version.
Updating Virus definitions and AVG AntiVirus application version
sandeep jayaprakashsandeep jayaprakash
How does AVG gather the list for a URL to be blacklisted in the first place?
Midhun AloorMidhun Aloor (Foundever)

Hi Sandeep,

We'd like to inform you that our threat detections are made in accordance with our virus definitions database which is regarly updated & maintained by our Threat operations team.
If you have further further queries regarding this concern, please write back to us in a new post. We'll certainly check & help you accordingly.
Thank you for understanding in advance!

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