AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Do not install avg free antivirus
Hello After downloading the [avg free antivirus] file and trying to install it, I received the following message [we are sorry but there seems to be a problem connecting to AVG server! check your internet connection and run the installer again.] If my internet is not a problem, of course I should also say that I use mobile internet, not Wi-Fi, please help me if possible and offer me a solution Thank you very much
We are sorry for the inconvenience.
Please change your DNS server settings to Google as described in this article and try the installation.
I did as you said and changed the dns, but nothing happened and the same message of no internet access came again. What do you think I should do now?
Please share us the screenshot of the error message to investigate further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Keep us posted.
Click the link below to download the offline installation file:
https://www.avg.com/download-thank-you.php?product=FREEGSR-OFFLINE
In this case, we request you to repair the program and check for the issue again.
If the issue persist, please follow the steps mentioned in the article https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-Embarrassing-UI-Failed-load
Keep us posted.
What is the status of your PC now? Are you able to boot it normally without errors?
Did you try to reinstall AVG AntiVirus free?
Do you still experience the UI failed to load error?
If you do, please run AVG Clear tool to completely remove AVG and reinstall.
Click this link for steps to download AVG Clear tool.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Thanks
File ID: 1VR8E
Unfortunately, we haven't received the system logs from end. Could you resend the Sysinfo again?
Thank you.
Please share the file from the email which was sent to you already.
Keep us posted.
I wanted to ask if you checked my file and found out where the problem came from
File ID: 1VR8E
Could you please mention the operating system on which you experience the UI failed to load issue?
We also request you to check whether your Windows is up to date. If not, please update and check whether the issue with AVG UI persist.
Can you check with Microsoft support for the reason for getting error while updating Windows 8?
["Failure configuring Windows updates. Reverting changes."]
Thank you for understanding in advance!