Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity

We have scheduled maintenance planned from 8PM CET, 27th January to 9PM CET, 3rd February. During this time, the AVG community will be on read-only mode.

We apologise for the inconvenience. Please visit AVG Support page for any urgent issues. Thank you for your patience.

Will DunningWill Dunning 

AVG refuses to restore from quarantine

Today AVG quarantined the Paradox Launcher program, which is not a threat, and it refuses to let me restore it from quarantine. Would you kindly tell me how to solve this issue.
Midhun AloorMidhun Aloor (Foundever)
Hello Will,

We're sorry to hear that.
Kindly try restoring the file & adding it to the AVG exception list as mentioned in this article & check if the issue persists.
Thanks in advance. Keep us updated.
Will DunningWill Dunning
As I originally stated, AVG will not allow me to restore the file.User-added image
Dinesh KrishnanDinesh Krishnan (Foundever)
This isn't the usual behavior of AVG program, Will. 
In this regard, we'd suggest you to repair AVG program once & restart the computer to check if it helps.
Will DunningWill Dunning
I attempted to do a repair, but AVG refuses to let me do that as well.User-added image
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Will, 

Thank you for the screenshot.

Please try to restart the PC once and try to repair it. If you are unable to do it, let us know.
Will DunningWill Dunning
After a second restart, I was able to do an application repair, another system restart, and I was finally able to restore the quarantined program. Thank you for the assist.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We appreciate your efforts, Will.

We are glad to know that the issue has been resolved.

Let us know, if you need further help.
Ask a question
Struggling with non-AVG technology? We can fix that, too!