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Daniel G.Daniel G. 

Visible cache not showing on AVG cleaner for Android?

Hi!

when I use the cleaner once its finished I can see hidden cache, apks, etc, but visible cache is not showing at all. 

Anyone knows the reason why?

Thanks a lot
Best Answer chosen by Daniel G.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Daniel,

We understand your concern.

We have a separate team for the Mobile products.

Please follow the below steps to contact our Mobile team:

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .

Select the option as "YES" and the operating system as "ANDROID"

Fill in the details and click on the option "answer via email"

Once your request is submitted you will be getting the prompt answer via email from our mobile team

Thank you.
 

All Answers

Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Daniel,

We understand your concern.

We have a separate team for the Mobile products.

Please follow the below steps to contact our Mobile team:

Please click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .

Select the option as "YES" and the operating system as "ANDROID"

Fill in the details and click on the option "answer via email"

Once your request is submitted you will be getting the prompt answer via email from our mobile team

Thank you.
 
This was selected as the best answer
Daniel G.Daniel G.
Thank you1
Midhun AloorMidhun Aloor (Foundever)

You're welcome, Daniel. Have a great day. Stay safe!
Daniel G.Daniel G.
Hello, i don't pay for my AVG cleaner or its a trial so i cannot get a response by email :S
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Daniel, we are here to help.

Are you unable to submit the request to our Mobile team?

Keep us posted.
Daniel G.Daniel G.
you are only able to submit a request if you pay for it or you are in a trial,I am just using the free version for now, so it won't let me fill the form, thanks!
Nisha SivakumarNisha Sivakumar (Avast)
We understood, Daniel. 

I have created a new ticket 12900772 and transferred that to concerned mobile support.
They will get back to you via email with the results at the earliest possible.
We request your patience. 
 
Daniel G.Daniel G.
Thanks! to the email im registered here? thank you again!
Nisha SivakumarNisha Sivakumar (Avast)
You are welcome, Daniel.
Yes, you will receive an email to the same email address.
Daniel G.Daniel G.
they didn't answer my question, I just want to know why "visible cache" doesn't show up on the list on AVG cleaner any longer, or at least not on my phone.

Check the picture I've uploaded to my google drive as I couldnt attach it here for some reason, thats what it should look like, 

https://drive.google.com/file/d/1XlZEl60icPVQE_Ezug2MW9hm7RbQYIGf/view?usp=sharing

Thanks a lot
Nisha SivakumarNisha Sivakumar (Avast)
We are sorry that you feel this way, Daniel. 

Your case #12900772 has been escalated to the higher level. Our senior team will get back to you via email with the answer as soon as possible
We request your patience. 
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