AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Where is the quarantine folder?
Good day.
a very simple question here; what is the location of the quarantine folder on my mac? i want to see the folder and its contents not thru AVG quarantine menu but thru my folders and subfolders.
btw, does uninstalling AVG from mac also delete trash remover any files that were quarantined?
a very simple question here; what is the location of the quarantine folder on my mac? i want to see the folder and its contents not thru AVG quarantine menu but thru my folders and subfolders.
btw, does uninstalling AVG from mac also delete trash remover any files that were quarantined?
We'd be glad to help.
Uninstalling AVG from Mac will remove all installation files including the quarantine folder.
Regarding accessing the contents of quarantine through the folders, we'll check this with our technical team and get back to you at the earliest possible.
I will be eagerly awaiting your reply after the tech team checking.
Thank you loads again
Specific to your concern, the path for the quarantine file is: Library/Application Support/AVGAntivirus/config/chest-data
To clarify, the chest folder is set by default with permission that a mac user account cannot access it.
Although not recommended, https://is.gd/VGqLRX, it is possible to change the permission. However, the quarantined files in the chest folder are coded and the files are renamed with just numbers and letters.
Lastly, upon uninstalling AVG, the uninstall process will delete the chest folder and the quarantined files.
I trust this explanation helps clarify your concern. Regards, Shawn
Good day.
Thank you for your response and no apologies needed, the wait was worth it.
All i wanted to confirm was that any quarantined files have been removed.
Thank you once again, it was a pleasure.
Glad to know that our senior team were able to clarify your concern.
If you need any assistance with AVG in the future, please don't hesitate to contact us.
We'd be glad to help you. Have a great day. Stay safe!
Thank you for taking the time to share your feedback. Customer insight is extremely helpful in improving our service.
If you'd like to more about AVG Quarantine, please refer to the below article.
Quarantine - Getting Started
Note: Quarantine is a safe place in AVG AntiVirus for storing potentially harmful files and completely isolating them from the rest of your operating system. Files in Quarantine cannot be accessed or run by any outside processes, software applications, or viruses.
For further queries or need assistance, feel free to contact us.
Have a great day, stay safe online with AVG!
Hi Otis,
We're glad to look into this & help you.
From your description, we're uncertain as to how we can assist you further.
Would you be so kind as to elaborate your concern & share us more details?
Awaiting your response.
Thank you for contacting AVG Community Support.
Let us know if you have any concerns related to AVG and we'll check and help you.
Thank you.
your answers solved my problems. thank you!
_geometry dash (https://geometrydash-free.com)_
Thank you for contacting AVG Community Support.
We're glad your issue is been resolved. Let us know if you have any concerns related to AVG and we'll check and help you.
Thank you.