AVG Support Community
Share tips and solutions on AVG Products
Community topics
AllAVG Gurus
These community experts are here to help
-
Alan Binch
-
Borislav Angelov
-
Vladimir Bartl
-
Subhadeep Kanungo
-
Miloslav Serba
Thank you for contacting AVG Community.
We understand that you are getting quarantine notifications forWin64:Evo-gen[Trj].
From your description, it possibly seems to be a false positive.
Initially, we'd suggest you to ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom left corner - Restart computer after successful update & check.
Could you share us the screenshot of the popup to investigate further?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
Here is an article for taking screenshot:https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot (https://support.avg.com/SupportArticleView?l=en&urlname=avg-create-screenshot)
Thank you and keep us updated.
here is a screen shot of the message:
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.