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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:
http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please feel free to contact us for further assistance with AVG.
Thank you.
All Answers
I apologize for the inconvenience caused while installing AVG.
May I know the name of the AVG program you are trying to install?
Thank you.
Are you now trying to install a paid or free/trial version of AVG program? Have you earlier installed any AVG (paid/free/trial) in the computer you are now trying to install your AVG program?
Thank you.
Thank you for the information that you have provided. We apologize for the inconvenience caused. Since the installation was not successful, use the AVG Remover tool. Please make sure to save all your work and close all open documents! Your computer will be restarted during the process. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG conflicting components and then try installing again. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on the below link to download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
Please click on the below link to download AVG Remover tool for 64-bit:
http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Please feel free to contact us for further assistance with AVG.
Thank you.
Thanks for writing back to us. You can reach us back if you have any issues further.
Thank you, AVG!! I have been using AVG for a few years now. A few months ago after installing Windows 10, I tried to reinstall AVG. Of course I got the error. I searched for help then got fed up because I had other issues with Windows 10 so I gave up. I downloaded another program, Av**t :), but I was never really happy with it. I finally tried to download AVG again and decided I was not going to quit until I got it. I came across this solution. It worked!!!! First try! No complication! Took only a couple minutes.
Also, the link to determine what OS I have, was a plus. I was pretty sure I knew, but it was nice to be able to easily double check.
AVG, I promise I won't stray again.
Thanks again!
Thank you for your kind support. It is customers like you that are helping to make AVG a household name.
Thank you for choosing an AVG solution for your computer.
Please feel free to get back to us for any issues with AVG.
Thank you.
Chris
We regret for the inconvenience caused. We would request you to know whether you are trying to install AVG protection as trial period or a paid version, so that we can assist you
further. Thank you.
Thank you for providing the information.
Could you please let us know the operating system of your PC, so that we can assist you better?
Thank you for the information. This error code could be due to any older version of AVG which was not removed completely. We request you to make sure if the traces had been removed by following these instructions once again.
Please remove conflicting antivirus products if any (http://avgread.me/1K1IqEh) and then remove AVG traces using remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, you may need to manually delete any remaining AVG files and also 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your AVG program by downloading from http://www.avg.com/us-en/download .Thank you.
it only has SSE. So even tho I was able to load and run 2015 it quit after a few days. Their tech suport was worthless. Perhaps the SSE-2 problem is at work here. I will run without protection until the problem has a proper solution. Carl
We apologize for the issue caused to you and Thank you for providing the system information. To assist better with the installation of AVG Antivirus please kindly provide the screenshot of the error using below link http://avgclick.me/getscreenshot. Also please kindly mention the AVG Version you are trying to install.
Thank you.
Carl, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Also, to the best of my knowledge, the latest AVG version also requires SSE-2.
AVG Guru