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Helen LindseyHelen Lindsey 

Anti-Rootkit scan

Hi

Can anyone help me get rid of problems I am having with my computer, I am on windows vista and after scanning with avg free yesterday it came up with 2 threats to do with anti-root kit the threats are
  • Service function NtMapViewOfSection hook -> 0xFFFFFFFF87893E38 
  • Service function NtAlpcConnectPort hook -> 0xFFFFFFFF8784A998
Both threats above have medium severity but cannot be removed and are both unresolved and it states they are part of the operating system!!!

Is this bad as I need my company as I am unemployed and need it for job search, please can someone help!!!

Thanks
Helen 😀
AvinashAvinash (Avast) 
Hello Helen.
We are sorry to hear about the inconvenience caused. In order to analyze it please provide AVG experts with GMER ( http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/ ) and AVG scan result ( http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/ )s. Once you collect these two logs, please upload them to AVG as described in this article ( https://support.avg.com/SupportArticleView?urlName=How-to-upload-a-file-to-our-FTP-server ). Thank you.
AvinashAvinash (Avast) 
You are most welcome, Helen. Our technical team will analyze the data and get back to you at the earliest possible. Thank you.
Helen LindseyHelen Lindsey
Thanks
Balasubramanian SBalasubramanian S (Avast) 
You are welcome.
Please feel free to contact us should you need any assistance.
Helen LindseyHelen Lindsey
Hi

I have now scanned my computer with avg free three times in the last couple of days and the anti-rootkit problems I had have now disappeared when I run a full scan?  Is this somethink you have corrected from the reports I uploaded or do you know how they have disappeared?

Thanks
Helen
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Helen,
This issue was cased by false detection, the latest AVG Update has resolved it , the detected  files are safe so you don't have to worry . AVG  daily Updates fixes false positive detection automatically .  Please let us know if you need any further assistance regarding AVG Program .
Thank you .
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