Can anyone help me get rid of problems I am having with my computer, I am on windows vista and after scanning with avg free yesterday it came up with 2 threats to do with anti-root kit the threats are
Service function NtMapViewOfSection hook -> 0xFFFFFFFF87893E38
Service function NtAlpcConnectPort hook -> 0xFFFFFFFF8784A998
Both threats above have medium severity but cannot be removed and are both unresolved and it states they are part of the operating system!!!
Is this bad as I need my company as I am unemployed and need it for job search, please can someone help!!!
I have now scanned my computer with avg free three times in the last couple of days and the anti-rootkit problems I had have now disappeared when I run a full scan? Is this somethink you have corrected from the reports I uploaded or do you know how they have disappeared?
Hi Helen, This issue was cased by false detection, the latest AVG Update has resolved it , the detected files are safe so you don't have to worry . AVG daily Updates fixes false positive detection automatically . Please let us know if you need any further assistance regarding AVG Program . Thank you .
We are sorry to hear about the inconvenience caused. In order to analyze it please provide AVG experts with GMER ( http://kb.avg.com/articles/en_US/How_to/GMER-Scan-Result/ ) and AVG scan result ( http://kb.avg.com/articles/en_US/How_to/AVG-scan-result-export/ )s. Once you collect these two logs, please upload them to AVG as described in this article ( https://support.avg.com/SupportArticleView?urlName=How-to-upload-a-file-to-our-FTP-server ). Thank you.
Please feel free to contact us should you need any assistance.
I have now scanned my computer with avg free three times in the last couple of days and the anti-rootkit problems I had have now disappeared when I run a full scan? Is this somethink you have corrected from the reports I uploaded or do you know how they have disappeared?
Thanks
Helen
This issue was cased by false detection, the latest AVG Update has resolved it , the detected files are safe so you don't have to worry . AVG daily Updates fixes false positive detection automatically . Please let us know if you need any further assistance regarding AVG Program .
Thank you .