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  • (BA) Borislav Angelov
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  • (MS) Miloslav Serba
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Alexzander GroveAlexzander Grove 

0xC0070643 Error Code

OK, can someone from AVG please help us install your product. I have three new computers and all three are giving me the same instal error code: 0xC0070643

It should not be this hard to spend my money with your company to install some security software!!!

How do I fix this?!!
Balasubramanian SBalasubramanian S (Avast) 
Hello Alexzander,

Sorry for the inconvenience caused.
Are  you getting as 0xC0070643 Description: event exec finished" error message while installing AVG program?
nick smithnick smith
Hi, sorry for butting in, I am also getting this message when trying to install on 2nd computer. thankyou
Balasubramanian SBalasubramanian S (Avast) 
Hello Nick,

Sorry for the inconvenience caused.
If you are getting as 0xC0070643 Description: event exec finished" then it has to be dealt only by our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
John ZhangJohn Zhang
I'm having this same error show up. I recently uninstalled Mcafee from this computer and was told that might be causing this error. Can I get some help with this?
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello John,
I understand how something like this can really try your patience.
We request you to run AVG remover tool in your pc and then try installing AVG back in your pc. To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Internet Security and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Please feel free to contact us for any further assistance. Thank you.
Alan BinchAlan Binch
@ John Zhang
John, Did you download & run the McAfee total removal tool.... (http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe)?.
AVG Guru
Susan KinseySusan Kinsey
I don't mean to jack your thread but I have the same issue. Installed fine on one computer but won't install and gets the same error message as above, over and over and over again. Have followed all the steps listed above. McAfee total removal tool, AVG removal tool, and manually deleted the removal tool. Now what please and thank you!!
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Susan,
We apologize for the inconvenience caused.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.
Alexzander GroveAlexzander Grove
Balasubramanian ,

Error code: 0xC0070643
Description: Event exec_finished
 
Alan BinchAlan Binch
@ Alexzander Grove
Alexzander, For further advice from Aravind (AVG Technologies) please see your other multiple posting (https://support.avg.com/answers?id=906b00000008nNvAAI).
AVG Guru 
Alexzander GroveAlexzander Grove
@AVG  

Please give Alan Bitch a job. Clearly, with all the freetime he has to be an AVG Guru he would love to work for your company call center in India, which I hear is a great country to visit.
Alexzander GroveAlexzander Grove
@Alan Bitch

Suck it! Buying MacBook Pro's, no AVG for you!
Thai TranThai Tran
Hi AVG Guru,

I've got the same problem with the error code 0xC0070643 Error Code.  I've read throught the messages in this thread and tried both McAfee and AVG removal tools then run the installation again and again but never get it sucessfully installed.  Any one of you can help?

Thanks
Divya KannanDivya Kannan (Avast)
Hello Thai,
We apologize for the inconvenience caused. Please click on the following link(https://support.avg.com/support_contact_form?l=en_US&retUrl=support_sales) to contact our Technical support and they will take care of this issue. Thank you for understanding.
Thanks.
David KiselDavid Kisel
i have the same problem Error code: 0xC0070643
Description: Event exec_finished

i  unistall AVG with Rewo and command Promt because your instructions are not working, when i install it, it says always this error, i have licence to 2017 but i need antivirus and i have no more time for playing. i have this problem since two days, i hope it is problem with licensing or upgrade.
Matt FarrisMatt Farris
I am having this same issue. Contacted technical support, and they forwarded me on to technical support using Remote Assistance. I allowed them to get on my computer and start "working their magic". The person tried to delete my Program Files folder, and the only reason they failed was because I was watching and intervened and cancelled the delete in time. The person then fought me for mouse control while I was trying to revoke their remote access, and then when I finally revoked their access and asked them why they tried to delete such an important folder they said it was a mistake. That's a MASSIVE mistake. I would be very careful letting these people remotely access your machine. I would have just had to spend half a day repairing the damage this person attempted. Someone with less technical knowledge would have had to take their computer to get it repaired. 
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello David,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Have you tried AVG remover tool to uninstall and reinstall your AVG product?
Mostly this error is occur due to anyother Antivirus program or previously installed AVG on your system.
Is there any other Antivirus program or AVG program installed on your system? If so, please uninstall it and try to install AVG.
Thank you.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Matt,
We apologize if our service did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Thank you.
John BarnayjaJohn Barnayja
Hello,
Sorry to say this, but when tried I uninstall an AVG Anti-Virus (Free Edition) including AVG Zen replaced with my licensed product, it turns out that I recieve this error 0xC0070643. Once its done will be able to register my purchased product. It is possible to offer any advice? Thanks. 

If you are sending something to my email here it is:
barnayja_john@yahoo.co.uk
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello John,
We apologize for the inconvenience caused.
As we understand you are facing issue with uninstalling AVG free, is that right?
Have you tried AVG remover tool to uninstall your AVG product?
Thank you.
Linda BeattieLinda Beattie
I am also having exactly the same issues as others and have followed previous instructions to remove McAfee and AVG previous version....all to no avail....can you help please as I now have NO protection on my pc
Thank you.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello Linda,
We  apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
John BarnayjaJohn Barnayja
Hello,
Just to say thank you for this advice as I didn't know for this solution, I am now more secured with a licensed AVG.
Thanks again.
Gulam Shaik MohammedGulam Shaik Mohammed (Avast)
Hello John,
Thank you for your kind support for AVG products. It is customers like you that are helping to make AVG a household name.
Thank you for choosing an AVG solution for your computer.
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