Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
HansDieter BrnerHansDieter Brner 

licence number, email address,

Rechnung Nr. 2902850292, v. 25.8.2015 , Bestellnr. 66286879,  Verlängerung bezahlt : 25..8.2015
Hallo, nachdem ich einen neuen pc habe, habe ich das Programm vor 3 Tagen neu heruntergeladen:
Problem:die Lizenznummern werden nicht anerkannt,(entnommen von meienm account) habe jetzt eine Testversion  noch 27 Tage laufend,
angeblich kennt man meine e-mail adresse nicht. wie oft soll ich noch kaufen?, sollte ich keine gültige Lizenznummer bekommen bzw- sollten Sie kein Interesse an meinem Abonnement haben, , bitte ich um Rücküberweisung des Betrages von € 29,99, Ausserdem würde ich gleichzeitig das Abonnement kündigen. frühere emailadreese: guhd1@online.de
Hans-Dieter Bürner
Alan BinchAlan Binch
HansDieter, This Community is basically English language.. Query translation....
Account no. 2902850292, v. 08.25.2015, order no. 66286879, extension paid: 25..8.2015
Hello, after I have a new PC, I downloaded the program again 3 days ago:
Problem: The license numbers are not recognized (removed from meienm account) now have a trial even 27 days continuously,
supposedly does not know you my email address. how many times do I have to buy ?, should I get a valid license number bzw- you should have no interest in my subscription, I beg your remittance of the amount of € 29.99 I would also at the same time cancel the subscription. former emailadreese: guhd1@online.de
AVG Guru
Divya KannanDivya Kannan (Avast)
Hello Hansdieter. I apologize for the inconvenience caused. We have checked our records and found that you have purchased AVG Performance in our database. Also we would like to keep you informed that this product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase.  Please have a look at this article (http://avgread.me/1If7pzz) to install AVG Performance on your computer. Please feel free to contact us for any further assistance. Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!