Home Support



Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Dave EdwardsDave Edwards 

Update not completing

Running Windows 10 AVG Free edition
Update does not complete and gives a message "Update has detected running installation.  Complete that installation before starting update"
I cant find any other installation running
I cant uninstall because it comes up with the same error message.
Any suggestions please?
Best Answer chosen by Zbynek (AVG Technologies) 
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.

All Answers

KishoreKishore (AVG Technologies) 
Hello Dave. I kindly request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG program. please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Once uninstalled please follow the instructions on the article http://avgread.me/1czW57x to reinstall the AVG program. Please feel free to contact us back for further assistance. Thank you.
Laurie FrederickLaurie Frederick
Ridiculous that AVG REFUSES to do a 3rd party fix over the net. Don't they have paid technicians???
Hariharkumar LakshmiHariharkumar Lakshmi (AVG Technologies)
Hi Laurie,
Could you please elaborate your issue with AVG Program ?
You can contact AVG Customer support though Chat, Voice and also using this community.
AVG has paid remote support and also virus removal support.
Thank you
Luis FierroLuis Fierro
Had same problem.  Followed advise on another chat to stop "Windows Installer" in Task Manager and then run the AVG update.  Worked fine.  Seems to be a bug in Windows 10.
This was selected as the best answer
Rajarajan SooiyachanthRajarajan Sooiyachanth (AVG Technologies)
Hello Luis,

It is really nice to hear from you that the issue has been resolved and I am really happy that your computer/laptop is now fully protected by AVG program. Thank you so much for letting us know. I really appreciate your valuable efforts in fixing the issue. Please feel free to contact us back for any further assistance so that we will be really glad to assist you .

Thank you.
Darren PritchardDarren Pritchard
it runs through a ll programes until it skipped chrome intrenet part but for restart or shutdown itjust keept trying to load. please help have win 10
Rajarajan SooiyachanthRajarajan Sooiyachanth (AVG Technologies)
Hello Darren,
We regret for the inconvenience caused. Are you experiencing difficulties in updating your AVG program? Is it a paid or free version? Could you please elaborate the issue and provide us with more details? Thank you.
Dmitry K.Dmitry K.
My problem is somewhat different and I could not find an answer so far.
I am running a paid version of AVG Internet Security (ver. 16.91.7688)
After upgrading Windows 7 Home to Windows 10 on a Sony VAIO, AVG asks for reboot to complete the update.
The only component that remains inactive is Protection of personal data. And it clearly says "Reboot Required" to get full protection (or something like this - I'm running it in Russian).
The problem is, it asks for reboot at EVERY startup as soon as AVG loads. I have rebooted at least 10 times to the same result. What gives? Do I have to reinstall or is there a simpler way?
BalasubramanianBalasubramanian (AVG Technologies) 
Thank you for the detailed explanation.
Yes for this issue it is better to completely reinstall the AVG program using the AVG remover tool.
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually. 

To download the AVG free antivirus, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance.
deleted deleteddeleted deleted
I am unable to log into anything that requires a https. it will not fix when i hit the fix it tab so why is the tab there. when you try and call to talk to someone it tells you to hang up. i have had nothing but issues 
AvinashAvinash (AVG Technologies) 
Hello Butch,
Does your AVG reports inactive components when you launch it? Please share a screenshot ( http://avgclick.me/getscreenshot ) of the issue you are experiencing to assist you better.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Ask a question