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Miloslav Serba
We regret for the inconvenience caused. We keep you informed that we had recently released our AVG 2017 version and some of the settings changed due to betterment for the products. Since you had mentioned that you need to know about wishlist and blacklist of AVG Firewall, no need to worry we are here to help you.
Step 1: Click on Settings.
Step 2: Select Components.
Step 3: Click on the option Firewall.
Step 4: Select Customize.
Step 5: Click on policies o n your left side of AVG Interface.
Step 6: Select Packet Rules.
Step 7: You will get the window with default mapping of your protocol.
Step 8: Scroll Down till to the and you will find the option to allow/block your protocol.
Step 9: Add your IP that you wish to add/block
Once it configured, try to check for the issue. If the issue persist please get back with us we are here to help you.
Thank you.
A few programs i currently have installed work fine , but after updating they give trouble .
How do i stop that without knowing any IP ?
It used to be easy by adding the path to the file .
We are sorry for any inconvenience caused. We do not have option to block the application with AVG. However, you can change the AVG Firewall mode to interactive and it will ask permission whenever you open application. If you will allow the application will open otherwise application will not open. You can uninstall the program you don't want from control panel, program and features. Thank you.
To AVG,
Why would you remove the feature of adding or blocking programs with the firewall? This is a ridiculous move and with that I will not be paying for AVG again and will be moving to another AV supplier.
We do understand your concern. We keep you informed that in previous version we do have the function in AVG firewall to block/ allow the each application separately. If you think that old specification is more easier than AVG 2017, we would request you to submit http://www.avg.com/product-feedback your feedback through this link, so that our developers will look into that and try to modify the firewall settings in future.
Thank you.
I quote Jon Mac:
To AVG,
Why would you remove the feature of adding or blocking programs with the firewall? This is a ridiculous move and with that I will not be paying for AVG again and will be moving to another AV supplier.
I'm using AVG for a long time and I'm very dispointed about this issue.
We understand your concern, we apologize, Yes, it is not available in the current version at the moment. However our developers are working on the improvements in this area. We expect this should be fixed in the next update. Thank you!
All my older machines of the family are running V.2016 on different operating systems, no issue, all is working well. On the new machine was automatically downloaded the new V.2017
Now I kindly ask you:
1. What can be a feasible reason to remove an existing mostly wanted feature in the new V.2017?
2. Do you have a prognosis when will be this feature back again?
3. Looking forward to updates on the older systems, is the issue also to be expected?
4. Is it possible to avoid such updates and run the older version until problems are solved?
5. Is it possible to install the older 2016 version on a the new win10-machine?
It would be fine to have a reliable answer because otherwise I have to move to other AV suppliers.
We can completely understand your concern. Unfortunately we don't have option to install 2016 or older version since AVG download page only has the link for the latest AVG 2017 version. It is recommended to use the latest version for more frequent updates and program definitions. The latest version of AVG may not be the same as older version but it has been designed with more advanced virus definitions. Our development team are still exploring the new features of 2017 version and the requested fetaures will be added in our upcoming updates. You can keep using the older AVG version in your other pc's till we release these updates but we are sorry that it is not possible to reinstall older AVG version .
Feel free to contact us for any further queries. Thank you.
Yes it can be done.. I too hated thr fact that yu nolonger can control program access..
What you need is the AVG_Protection_822.exe setup program to install Ver-2016..
leave me an email address and I will forward it to you..
To AVG, you screwed up BIGTIME!
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us http://www.avg.com/us-en/product-feedback, we would appreciate hearing about it.
Thank you.
I used to tell everyone how great AVG Internet Protection was, but I will stop recommending it until the new version 2017 is fixed.
We are sorry for the inconvenience caused.
Do you mean that you don't have the option as "Activate" to enter the license number on the AVG 2017 version?
Unfortunately the 2016 version of the AVG program is no longer available for download. However we are working on the improvements to add the applications to the Firewall exception. Please feel free to contact us for further assistance.
Thank you.
They would provide you Version that you request..
As I mentioned in my post, I have successfully reverted back to 2016..
The file you need is AVG_Protection_822.exe ...
AVG could have provided a link to this file, instead they want to make you keep 2017..
I have mentioned in my previous post that I would provide this to anyone who wants it...
AVG (No, not AVG, the ones supporting and responding to this page) do not understand what this means to people like us... Personally I don't think they care...
We sincerely apologize for the difficulties you are currently experiencing.
Since AVG 2016 is an outdated version, we will not recommend you to install it.
AVG 2017 is the latest version and we are aware that there are some changes to be done in this version.
We are forwarding these issues to our developers team and they will fix it in next updated.
Thank you. Joyson, AVG Customer Care.
Master, Please note that AVG Technologies are now only providing links for the latest install files info..
AVG Guru
meanwhile I found an additionally issue about the firewall. In the older version 2016 was a helpful record of all applications connecting to the network. It was configurable for each to monitor
which external IPs are connected, so that easily could be found what happens
and who will spy me. This very useful feature I could not find in the new version 2017. What is the reason for removing it? Would you tell this also to your developers, please?
When will be the next update available with all good old things reinstalled?
Regards Horst
We are sorry for the inconvenience caused.
Yes, the Firewall features for applications that was present on 2016 is absent in the latest 2017 version.
We aren't sure about the exact reason for removing this feature as it is decided by the developers team.
However, we request you to submit the feedback using this link: http://www.avg.com/product-feedback so that it will reach the developers directly.
Thank you.
usually from my experience it will not be a big issue to reinstall well known existing software modules.
So please let all the waiting users know, when it will be done.
Can it be true that AVG had been hit by blackmail of Microsoft, NSA, Trump, ... to remove all useful function from the firewall so that their spy tools can not be blocked by users?
This is on my mind the only thinkable root cause for such a decision.
Regards
Horst
We understand your concern and if you have submitted the feedback then you can expect these features to be implemented in the mere future.
I have made an entry at your supported product feedback link.
Hopefully the features will be back soon, so that users trust in AVG will be recovered.
Thank you, Regards
Horst
We really appreciate your valuable efforts which you have taken to submit your feedback. Our developers are really working hard to improve our drawbacks which we had in AVG 2017 and we assure you that we will implement your suggestion in future updates. Thank you.
Sure, we have informed this issue to our concern team, they will analyze and resolve the issue with firewall.
Thank you.
The firewall problem has been fixed.....
That was fastttt.....
Your #1 in my book.....
Pleased to hear that the issue with Firewall is sorted out.
Please feel free to contact us for any further assistance.
Thank you.
Unfortunately you will not be able to re-install 2016 version of AVG in your computer.
We will check with the issue with Firewall and fix it .
We have sent you an email with instructions to get additional support and analyze this issue.
Please feel free to connect with us if you have any difficulty with the instructions.
Thank you.
Unfortunately you will not be able to re-install 2016 version of AVG in your computer.
Please read my post again, I have already reinstalled version 2016..
I am not new to this.. No I don't have any difficulty with instructions..
the new firewalls ( Allow all connections with friends when in Private mode ) has flaws..
don't work completely.. If you need me to show you how to install 2016ver, let me know..
Thanks for your response..
As we checked with our records you have purchased AVG Internet Security - Unlimited (1 year subscription).
You will be able to download and install 2017 version of it from our website.
The installation file for 2016 version of AVG Internet Security - Unlimited is not available in the downloads page.
We request you to follow the instructions in the email to get additional support to check with this issue.
Thank you.
Before I install avg 2017 I would like to know for sure whether the Firewall settings AVG Internet Security 2017 issue is resolved.
Have you followed the instructions on blocking or allowing application in Firewall which we posted before?
Thank you.
I still use AVG Internet Security 2016 because of the AVG Firewall 2017 problems.
I plan to use AVG 2017 if the firewall issues are resolved.
Is it possible to modify the firewall settings for individual programs and applications?
We understand your concern. Please be informed that this feature is not currently available in the 2017 version and we have escalated this to the developer team and it will be added soon to the 2017 version of AVG. We appreciate your time and co-operation on the same. In 2016 version, you have the option to modify the application settings in firewall http://support.avg.com/SupportArticleView?urlname=Allow-application-in-AVG-Firewall.
Thank you
I already have the 2016 file.. The 2016 was he best version, still is...
the 2017 version have a lot of bloatware... I am going to reinstall 2017
without all the bloatware and see if this fix my problem....
Thanks...
It is always recommended to use the latest version of AVG, as you will be able to update latest updates in this version.
The issue with Firewall exceptions will need to be analyzed. We request you to re-install the AVG 2017 version and let us know if the issue still persists.
Thank you.
my CCTV server however, i have 2016 installed.. 2017 will not work unless I disable
the firewall.. I can run KASPERSKY with no problems what so ever...... it is superior
by far... But I was willing to give AVG a best try. I am not just going to dump it yet..
if by the time my subscription runs out I am still having problems, I will go back to you know
who..... I am truely amazed at some of the responses given here.. for people with Windows 10,
use Malwarebytes along with Defender they don't need anyother programs.. yes I run malwarebytes
with your program, I trust Kaspersky and Malwarebytes over any programs out.. I am not a computer
Game player, I am a Degreed Computer Programmer who is not impressed by flashy programming
that does nothing different from anyother program out there.. I intend to find the problem with your 2017 firewall when I get time, it is just a unique problem for my CCTV Server because of my setup here..
I have Six different Gigabit Lan Backbones here, four just to run the 32 - 1/1.7” 12Megapixel Dahua IP Cameras... No this is not a business, this is running at my home with three seperate ATT internet connections.. Well nice chatting..
Thank you for your resonse...
We are sorry for the inconvenience caused. We appreciate your valuable feedback regarding AVG. Since it is not working even after adding exception, we would like to analyse this issue by collecting diagnostic information from your computer.
Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Please click this link: http://www.avg.com/filedir/util/AVG_SysInfo.exe
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case # which is 04218646 by copying and pasting it from this message
Click send output
Please let us know once you have successfully uploaded the log files to AVG server. We will analyse and get back to you as soon as possible.
Thank you.
the solution was to enter each of the ip addresses into the firewall packet rules..
All is good now.. But that means the friends feature is not working properly...
The Real Guru..
We are happy to know that your issue is resolved. The solution that you have provided would help most of our customers, our developers are working on the Friends features and hopefully it will be fixed soon. We really appreciate your patience and understanding.
Please, feel free to let us know if you require any further assistance. Thank you
Thums up!
today it updated on my new machine to 17.3.3011 (build 17.3.3443.0).
Missing feature of the firewall are refitted and improved, all looks very good.
A few blocked application funktions could be solved.
I'll keep you informed about my ongoing configs and updating later all my machines.
Thank your for support and congratulations to your softworkers.
Regards
Horst
Thanks for returning to the Community & posting.
AVG Guru
On all of my Servers that have custom settings, looses these settings after a power failure..
They must be reconfigured each time.. I guess I will have to purchase more UPS..
They don't last long......
We request you to collect the diagnostic information with the instructions we have given before.
Once we received the logfiles, we will be able to analyze it and fix this issue.
Thank you.
I am a software developer and use certain tools to connect to client server databases. All has been fine until I was "upgraded" to AVG Internet Security 2017! This new version SUCKS! I now get 10060 API on "connect" errors when I try to connect to the client server data on my own development machine! I know it's AVG because if I turn off AVG, it connects perfectly...like it did last week! The data management application itself runs and it does connect to other servers but will not connect to the client server data on my own development machine. I tried checking packets, etc. but it makes no difference. I can only assume it's not opening the port on the specific IP address but even though I added the port and the IP address in Firewall packets, it still doesn't work (192.168.1.165...ports 12010/12011).
Now I have to risk the security of my computer while I turn off AVG so I can back up the data and meta data for each of my software products so I can restore them on another server on my network which AVG allows (for some reason!
My subscription was supposed to renew on May 20, 2017 but I just cancelled my subscription. I can't "wait for the next update" as all the AVG support people here have request us to do. I stand to lose too much in the interim. To not allow an older version to be downloaded and used is nothing short of ludicrous! I have referred scores of my clients to AVG in the past six years. I will make certain to advise them to shop around the next time their subscription comes due. To put out a faulty product, which does not allow configurations needed, and not allow us to go back to a previous version is insane!
Goodbye AVG!
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.
Our developers are working on the AVG 2017 version Firewall features and this will be fixed in our next updates. If you have specific comments and suggestions about the AVG 2017 version, please use the link to share it : http://www.avg.com/us-en/product-feedback
Thanks for your understanding.
@Gunaseelan Gurusamy
I already did leave comments in the product feedback. They are similar to what I left above, including the fact that I added the port and IP address to the Firewall Packets but still experienced firewall issues. Considering that this whole thread has been going on since January 11, 2017 I cannot wait for an update that may never occur. Additionally, I was never asked if I wanted to upgrade as I have been in the past and as I am asked in most other applications. It just happened the end of last week and I had to triage this while I was in the midst of a deadline on an application. I don't have the time for this nonsense. Where was the QA on this? Surely you have beta testers...did they not have any issues like everyone else in this topic/thread especially with regard to the firewall?
I was with AVG on a paid subscription for six years. I didn't want to leave but my hand was forced. As I stated above, I recommended MANY of my clients to AVG. However, I have moved on to one of your highly rated competitors and their product is working flawlessly and has allowed me to make all the configurations I needed to make. I don't see me moving again, or back to AVG, even if the firewall issues are fixed.
It's too bad it had to end like this.
My 2016 AVG (ZEN) updated to AVG 2017 by itself?? The lasttime AVG updated to 2017 the firewall allow application was missing, you cant set anything applcation to be blocked by the firewall. So i managed to install AVG 2016 with the help of the google machine and find the AVG CFG files and reinstall them. Anyway today AVG 2017 updated its self to the lastest AVG 2017, and again i can't find the allow application AVG firewall 2017. Last time i called there technical they couldn't help me. I hate to say this, but they where useless. So again with this latest update no ALLOW APPLICATION IN FIREWALL SETTINGS. Can you please have your software code writers add this to the next update. Its not rocket science. Please fix it up as i can see there is alot of customers asking about this and having issue.
Thanks
I have checked your description, No worries You can experience the firewall option in New version of AVG. To see the settings in firewall please click on Menu->Components->Firewall and click on customize->Then you can see all the settings in firewall. from there you can access the firewall settings what ever you want.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
We apologize for the inconvenience caused. You can add the application path to the exception so that it won't be blocked by the AVG. Please follow the instructions from the article. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
Feel free to contact us for further help.
Thank you.
ORIGINAL MESSAGE:
We apologize for the inconvenience caused. You can add the application path to the exception so that it won't be blocked by the AVG. Please follow the instructions from the article. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-make-exclusions-from-all-scans-and-shields
We truly regret for the inconvenience caused. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it. We have sent an email with the instructions to connect with our remote technician, Please follow the instructions from the email in order to resolve your concern. Your patience is greatly appreciated.
Thank you.
1 - Click on "Internet Security" in AVG Window Zen
2 - The Internet Security windows will open. Click on Menu->Settings
3 - On left panel click on "Components" and on the right panel click on Firewall (Don't make click on Customize). After click on Firewall it will expand and more links will be visible (if nothing happen just make click on the little arrow to the right, it will expand the firewall section). At the very right a link that says "Application rules" will be visible. Just make click in that link.
3 - Another way to make "Application Rules" windows visible is clicking on "Firewall Logs" link and on the new windows make right click on any log and select on the popup "Show Application"
4 - a new windows will appear with the names for each application group with the rules in place. Just expand the group of interest clicking on the arrow and on the right make click on "Packet rules" . If necessary to delete or move the rule just do it making right clicks.
5 - To create new application rules just go to the botton and make clicks on the buttons "New Group" or "New Application rule" if necessary.
1 - Click on "Internet Security" in AVG Window Zen
2 - The Internet Security windows will open. Click on Menu->Settings
3 - On left panel click on "Components" and on the right panel click on Firewall (Don't make click on Customize). After click on Firewall it will expand and more links will be visible (if nothing happen just make click on the little arrow to the right, it will expand the firewall section). At the very right a link that says "Application rules" will be visible. Just make click in that link.
3 - Another way to make "Application Rules" windows visible is clicking on "Firewall Logs" link and on the new windows make right click on any log and select on the popup "Show Application"
4 - a new windows will appear with the names for each application group with the rules in place. Just expand the group of interest clicking on the arrow and on the right make click on "Packet rules" . If necessary to delete or move the rule just do it making right clicks.
5 - To create new application rules just go to the botton and make clicks on the buttons "New Group" or "New Application rule" if necessary.
The solution that you have provided would help most of our customers, our developers are working on the Friends features and hopefully it will be fixed soon. We really appreciate your patience and understanding.
Please, feel free to let us know if you require any further assistance. Thank you.
- Select Internet Security
- Click "Menu" on the upper right corner and then click on "Settings"
- Click on "Components"
- Click on "Firewall" in order to expand it and get a short description and a few more options (Uninstall Component, Network Connections, Firewall Logs and Application Rules)
- Click on the "Application Rules" option within the Firewall drop down.
- Click on the "New Group" option and name it what you want.
- Right click on the new group you created and select "New Application Rule". This will open a window for you to browse for the program you wish to create a rule for.
- Once you have selected your application/program, click on its "Packet Rules" option.
- Change its "Internet Out" action to "Block" as well as the "Default Rule" Action.
- Done
This should work the same way it used to work on the 2016 version, it's just more of a hassel to get there.Hope this helps!
We regret to hear about the inconvenience caused. Could you please tell us the name of AVG program you are using? Also please tell us the version of AVG installed in your computer, so that we can check and help you.
Thank you.
Thanks for providing the required information. We can see that you have installed the 2016 version of AVG Ultimate in your computer. AVG has launched AVG 2017 version with bug fixes and new enhanced features. We suggest you to uninstall the AVG Ultimate older version and install the AVG Ultimate 2017 version.
Please run the AVG Remover tool by using the below instructions to remove the old version.
1 Download the AVG remover tool please click on this link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2 Run the downloaded tool and follow the instructions displayed on your screen.
3 Your computer will be restarted automatically.
After reboot, Open C drive and look for folder "AVG Remover" and delete it manually, also delete "AVG" folder in "Program files (x86)" in C Drive.
Please click on the link to install AVG Ultimate 2017 : http://avgread.me/19OHofR
Please, feel free to let us know if you require any further assistance. Thank you
appologies i attached the wrong immage it should have been this one.
No problem, that's okay. We can see that you have installed 2017 version of AVG Ultimate. Please change the Firewall settings and check whether you can access the application or not. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please, feel free to let us know if you require any further assistance. Thank you.
yet to say another disgruntled cutomer with the lack of control of what i want to allow and what to block in my firewall.
I have been with AVG for approx 6 years after migrating from McAfee with no probs thus far . But now the new update with the lack of user control makes it unfit for purpose and so if this is not addressed i will have no choice but to move my custom elswhere not by by choice might i had.
I,m a gamer and AVG is blocking my web cams that i use for facial and head tracking purposes but i can use them in web cam mode.
I now have got lots of equipment sat around now redundant because its being blocked by AVG firewall..
FrankieGizmo...
We regret to hear about the inconvenience caused, could you please share us a screenshot of the application blocked by Firewall when AVG is enabled/disabled, so that we can check and help you. Please click on the link to show how to create a screenshot : http://avgread.me/1aZxsAV
Also, please tell us the version of AVG you are using in your computer. Thank you.
AVG Guru
Please check your own post using the link : https://support.avg.com/answers?id=906b0000000DmSF
Thank you.
Now I can't figure out how to block or allow applications accessing the internet with AVG Firewall.
Does anyone know how to do this?
NO
AVG firewall to block/ allow the each application separately. HAS BEEN REMOVED
WHAT
Why would you remove the feature of adding or blocking programs with the firewall?
This is a ridiculous move and with that I will not be paying for AVG again and will be moving to another AV supplier.
I agree with the majority of posters, AVG has really lost it. One of my programs Ispy.exe is in the firwall exception list but AVG still blocks it. The only way to use the program is to turn the firewall off. I used to recomend avg but won't be doing now and I won't renew when my subscription ends YOU JUST LOST A 6 YEAR VAILID CUSTOMER
We apologize for the inconvenience you are facing with AVG. Please use this link to show steps to allow or block application using AVG Firewall http://support.avg.com/SupportArticleView?urlname=How-to-block-or-allow-IP-addresses-in-Firewall . You can use the link and browse the exe file of the application instead of entering the IP address and select Allow or block button accordingly.
Please get back to us if you still face any issue with this. We will check and assist you further.
Thank you.
Where is the link to browse the exe file of the application, such as Skype? I can not find it. And it's true, the new version is not as user friendly.
Warm regards,
Jamie
We do understand your concern. We would like to inform you that the option to block applications accessing Internet via AVG 2017 is currently not available. But we have escalated this to our developers and they are working on it. So it will be added in future updates. Your patience is much appreciated in this matter.
Thank you.
After update (I don't know when) now Firewall have some new links. Application rule is back. :D
Please check if you all have the same option available as Nathanael? If not, please update your AVG. You can also try repairing http://avgread.me/1BVxDSY
your AVG and AVG Protection from Control Panel and check for the feature.
Thank you!
option does not show.
Agree with most people here that leaving an option out, specially for those who have "mild" auto add function and regret later on they've let the app slip thru and can't reverse this, is a serious complaint not to be taken with the low level of replies I've seen here. As shown the option is back for the UK community. (You're taking Brexit too serious my friends)
Even freeware firewalls have this option...
They want it back, I want it back, re-instate the option asap for all languages and versions.
Take care!
Sorry, do you mean to say that you need to get back the settings of AVG 2016 version and not happy with the 2017 settings and features?
you could just find the original block entry and change it to allow..
the 2016 version is still available but you will need the installation file that AVG won't provide...
also to anyone who reads this support page, if you are having troubles getting things to commuicate
over your network, be sure to enter each device IP address into the firewall packet rules....
I visit here every now and then to keep up on all of the unhappy customers AVG has created..
it seems that they care more about creating nagware than dealing with customer complaints..
To AVG, you put nagware into the free and trial versions... Not my paid version, Please...
I'm sorry for any inconvenience caused, however AVG Firewall 2016 and AVG Firewall 2017 is almost same, we have upgraded AVG Firewall to AVG hacker attack (which is Enhanced Firewall), Effortlessly bounces hackers, criminals, and snoops who try sneaking onto your PC to steal your private files, photos, & passwords. Works on both wired and wireless networks. Please let us know what is the exact issue you're experiencing with AVG Firewall 2017 so that we will assist you better.
Best regards,
Alok.
I don’t mind if all the intelligence services around the world want to get into our computers without restriction and therefore pay AVG for it but taking out this feature isn’t working for most of us. I’m sure there’s a better option where spying services can work without sacrificing out needs.
We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=906b0000000DmSF .
Thank you.
AVG Guru
why on earth is there not a list of allowed and blocked programs i can look at and allow or disallow as needim dont think i will be paying for this again
if you new how much problem this as caused me you would understand why so now im goingto have to uninstalll the crap program just so i can run another as we all dont know about finding ip to ban and not ban
I regret for the inconvenience caused. I understand that you are unable to access some applications after installing AVG Internet Security. Please follow the below steps and check if that fix this issue:
Please open the AVG Internet Security installed in your computer and click on Menu->Settings->Components->Firewall->Customize->Change the application settings from "Auto Decide to "Allow". Once this is done, click on "Network Profile(Left side of the interface) and change the profile to "Private" if selected in "Public". Please click on "System Rules" and enable the "Networking and Printer sharing" option and check if that fix the issue.
now I'm using AVG 2017 firewall feature to manually allow / block applications for 3 month.
All is working fine so far on different machines except some cases of power loss or system hang at bootup. In most of this cases the firewall config is completely lost and must be established again by working for hours on it. Other setting are not lost.
I tried to save all settings by the new feature on the menu->settings and reload it. AVG confirms each time settings are saved and a file is also made. Reloading config is also confirmed, but nothing is changed by reload.
Do you have any idea how to make functional reload saved firewall configs?
Best Regards
Horst
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
ive had countless issues now with the new avg program update,
it fudged up our fedex shipping system, our cad/cam communication link to our mill,
and my local FTP site
this bit about not bing able to manage exclusions in the firewall in or out or blocking is obsurd,
*(i know most of the kids use it to block "phone home" requests f4rom bootleg software)
but for internal networking this causes an issue, as well as the network profile switching, when you have more than one deticated connection , ie. equipment,
further more, i can no longer allow my FTP site through the firewall on this system,
needless to say the program update was frustrateing, alot of man hours,
ive retaled AVG for 5 years at a repair shop before my current employment in IT , AVG is solid and presents a good score on the VIRUS BTN 100, reactive. proactive tests,
as well as the phone customer service,
in current news, AVAST has purshased AVG and Preform (CCleaner)
AVAST and AVG use the same deffinition library with difftrnt suites,
i beleve i will be cancleing my subscription to avg internet security for our 20 system network,
i know avast still has this option in there firewall,
and i feel AVG has wasted a countless ammount of my personal man hours fighting network issues, that otherwise would have been resolved with the previous settigns,
im not sure if you can or are able to answer this,
when will avg present this feture?
if not with in the next 20 days, a 8 year AVG patron and previous retailer, is going to move to the newer parent company , i would rather not, but the sevarity of the current dractic changes are truly leaving me to conclude this is not longer cost effective and is actually deminishing returns at this point becasue of tencial issues that had no reason to change .....
I understand the inconvenience caused due to recent AVG updates. In this case, I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private) at first, please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can access all the websites/FTP site with enabled AVG Internet Security.
Best regards,
Alok.
Thought that maybe running the repair would fix the problem so I ran the repair only to get the message that the repair can't run and the same, general, error number...
How can I uninstall the site ??
Note I have also used AVG for many years but can't use it if it blocked sites I need and there is no way to stop them blocking the sites.
AVG keeps losing all firewall settings - or they are wiped as part of minor updates - no idea as AVG does not inform me of anything it is doing.
In the last few months, I have reinstalled AVG countless times (at the request of you rtechnical support) in order to try and keep my firewall settings and after a few days, BHAM, back to square one!!
I am SO MAD about the amount of wasted hours spend on trying to fix this program. It used to work flawlessly, but you have lost site of the core requirements in adding on all these superfluous "Extras".
Restoring firewall settings does not work!
I am so close to moving to AVAST after years and years of subscribing, you have no idea.
Go on, tell me to reinstall it again "as we assure you it will work properly this time". I dare you!
I certainly understand your frustration and please accept my apologies for the inconvenience caused. Please be informed that you can back up AVG settings so that you can restore them. Please open AVG Internet Security, click on Menu-> Settings. On General settings window, scroll down to see "Backup Settnings" and click on it. You can select which component's settings you would like to backup and which one to exclude. You can find the "restore settings" option right beside the "backup settings".
Greg, Presume that you know AVG & Avast are now under the same "umbrella" (https://support.avg.com/answers?id=906b0000000LSo8AAG).
AVG Guru
thank you , ive done this, and i found i was haveing issues with the "enable automattic profile switching " , it would block the secondary networks cards static connection to a cnc mill, verry frustrating , and i dont want to just turn the firewall off alltogeather,
i was able to regain access to the ftp site after rebuilding it, and setting it up in the firewall,
i really liked the block or straght up exclusion feture, for that secondary connection, i know of alot of oterh pos systems and simmilar with multipul netwok cards that im sure some of my old customers are dealing with now, as well as another makeshift ovsivotory i helped set up , im will have to contact them with this info , as they are running 4 nic cards and a seprate stack card for teliscope equipment, *(though i told them RS232 would work fine, they were insistant on iot lol )
anyways , this feture, even if just a backend feture would be nice, like to select what ethernet port your internet comes in on and just focous its attention to that,
i would love to see this with avg,
and im sure you cant answer, but what is up wit hthe avast thing ? is there going to be a merger? or comprabal product offered ? whats the future look like for avg, ive rather liked avg for a long time i like the team up , but whats the cost of it to the users ?
I would like to thank you for taking time to provide your valuable feedback. We've combined our engines while keeping separate products as both Avast and AVG are strong brands with different features.
I certainly understand your frustration and please accept my apologies for the inconvenience caused. Please be informed that you can back up AVG settings so that you can restore them. Please open AVG Internet Security, click on Menu-> Settings. On General settings window, scroll down to see "Backup Settnings" and click on it. You can select which component's settings you would like to backup and which one to exclude. You can find the "restore settings" option right beside the "backup settings".
This sounds like a bandaid to the problem. that it will allow the backup to loaded when the problem occurs again.
I am sure that we users of your, fast becoming crap, product want to a more permanent solution.
I am having the same problem as Greg Anderson.
They are devoting all of their time and resorces into NAGWARE..
How do I Turn it OFF?
Why the hell would you guys block my internet every time I use my VPN? (VPNSecure.me) I bought that long before you guys. Also, why the hell did you guys do away with the ability to control application rules? This makes no sense.
I regret for the inconvenience caused. Please check if the firewall settings are set correctly.
Please open the AVG Internet Security installed in your computer and click on Menu->Settings->Components->Firewall->Customize->Once this is done, click on "Network Profile(Left side of the interface) and change the profile to "Private" if selected in "Public".
If the issue persists, please let us know and we will assist you further.
I've had a hard time this morning trying to do something normally very simple, that is opening up some ports in the firewall. I've been reading through this thread trying to find the solution but I'm still not getting anywhere. I went to the Ehanced Firewall->Customize->Policies->Packet Rules where I expected I would be able to add a rule allowing port 5500 but it seems impossible to enter the port number. As soon as I enter the name for the rule the text boxes for Local port, remote port and ICMP type close up and do not allow anything to be entered. Before giving up completely I though of just putting in the IP address of the computer from which I want to make the connections thus allowing all connections from that computer regardless of the port number. I did succesfully enter the IP address, set action to allow, Protocol to All, direction in/out and profile All but the connection is still not getting through. If I turn off the firewall completely it works fine but obviously I cannot leave it turned off.
Seeing how complicated this seems to be is there a way to simply turn off the AVG firewall and revert to using the built in Windows firewall - that had always worked fine for me.
Sorry for the inconvenience, not to worry, we are aware of it. Our developers had fixed the issue recently. I would request you to update AVG Internet Security, restart your device and follow the below steps.
Open AVG Internet Security -> Menu at the top right -> Settings -> Components -> Enhanced firewall -> Customize -> Policies -> Default Rules -> Choose "Allow".
Now, go to Policies -> System Rules -> make sure all the task has been enabled.
Again, Firewall -> Customize -> Network Profiles -> change all the profiles from public to Private.
If the issue persists, go to Menu -> Settings -> Troubleshooting -> uncheck 'Enable AVG Self Protection module' and check whether you could access that PC. Thank you!
I understand the inconvenience.
Please be informed that, AVG will not not ask for your personal information.
I request you to explain the exact issue that you are facing with AVG Firewall to assist further.
Thank you.
Just wanted to add... They are very quick to jump in and say that their techs are working on it and fixes are on the way.
Don't kid yourself!! This has been going on for at least a year now... If they intended to do anything, they would have ALREADY!!!
This seems to have occured as a result of the sale to Avast. Rather than adapt their product or incorporate the better elements of AVG's, they just decided to throw the good parts out the window... and push their piece of crap down all of our throats.
As soon as the interface changed (along with most of it's components), I contacted AVG tech support to try and figure out a way to get back to where I was. After repeatly telling me the new product was vastly superior (it ISN'T, that is laughable), he alluded to me that, yes, there was a way to reinstall the earlier version (the one we all liked)... but I would have to pay $116 USD to have them guide me through the process. I told him this was EXTORTION and there was no way under the sun I would %$@#ing pay it.
This is the kind of company AVG now is. They are more like malware than many of the things we are trying to protect ourselves against. What do you call it when someone takes your money, breaks your computer, then extorts you to fix it.
We all know the answer to that one...
Good luck AVG (and your users)... you are going to need it.
I too have the same problem. AVG has ruined what used to be a perfectly good product. I bought multiple licences and within a week they TOTALLY changed their Internet Security to the complete and utter joke it is now!!!
I removed it from every computer I have at home (4) and had our IT department at my business remove it from every computer there as well. I only re-installed it here at home to see if they had at least tried to fix all the things they had needlessly wrecked, with FTP access through the firewall being the most pressing.
They have done NOTHING!!
I suspect AVG is a security nightmare waiting to happen. Any company that doesn't listen to it's users, obviously doesn't care to address security issues is headed for a CLIFF!
They refuse to answer the question WHY they pushed this obviously INFERIOR design down everyones throat when there was NOTHING WRONG with the previous interface.
It looks like I will be removing AVG Internet Security (AGAIN!!) and installing a product from one of their competitors... likely ESET.
I would ask how many here are likely to do the same... but I am probably talking to myself.
File this under... "How to ruin a perfectly good company/farming your business out to third world incompetence"
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us.
We request you to submit your feedback through this link: http://www.avg.com/product-feedback .
Thank you.
Instead of skirting around the questions... Why don't you answer them?
Why did you change the interface when you had virtually no support from your users to do so? Why can't you fix the firewall to allow FTP use. NONE of your competitors have a problem with FTP? You didn't either in the last version of the interface? Why is your product so invasive. To do everyday things on the internet, I am forced to shut down the Web Shield and Firewall COMPLETELY (ie... TURN THEM OFF!!!). What good is that. If I don't, NOTHING will work. Java, script... NOTHING!! I am pretty computer savvy and I have gone through all the features (numerous times...) and it just CANNOT be optimised. The code you are using is CRAP!! Every version you have released since 2012 has gotten progressively worse... become more and more invasive. You seem to be very good at putting up popups to sell us your other product (which are also crap btw...), but not much else.
If this was an isolated problem, I, as well as everyone else here would likely cut you some slack. It isn't though, and you are doing NOTHING to fix the problems. When you changed the interface I knew within a couple of hours it would be unworkable. I gave you the benefit of the doubt, waited for changes, nothing happened and then... when I complained and asked for a refund, you said I waited too long (less than a week). This just goes to show what kind of a company AVG has become.
Let's face it... AVG is GONE!! Finito Benito... DUST!!! What we have now is Avast, dressed up in an AVG GUI with all of the bad things that implies.
Stop dancing around and just answer to the issues...
I completely understand how this must be upsetting.
We are working to implement a new design for AVG management console (formerly know as Zen) and that is the reason you aren't able to view the options for activation as instructed through email, however, the activation are still possible by other methods.
We assure you that the new design will be implemented in the mere update.
If AVG Firewall is causing any issues with FTP server, we will definitely help you to resolve it.
Please contact our support using this link: https://support.avg.com/support_tech_chat?l=en to get further assistance.
I understand that you are facing an inconvenience due to AVG Firewall but we aren't sure about this statement "'AVG Software Anylyzer' is wanting out through the firewall to call home so it can compare it to the signature in the remote data base to see if it's legit or not".
If you be specific on above statement, it will be easy for us to assist.
Please be informed that, AVG technical support is located in southern part of India and all technicians are well trained to assist customer in English.
If you are a paid user, do contact us using this link: https://support.avg.com/support_tech_chat?l=en to get further assistance.
The changes that we make with the products are only for the benefits of our customers.
If you would like to give any feedback, use this link: http://www.avg.com/product-feedback .
Yes, I am a PAID CUSTOMER, thank you... Have been for many, many years.
What I was referring to was your AVG SOFTWARE ANALYZER, presumably designed to check whether applications running on your system are legitimate or not (either dangerous by design or malicious). No matter what I turn on on my system, this invasive, malware-like app immediately pops up and wants to call out to AVG. I don't want AVG knowing what I am doing every second of the day, nor do I want a record of same sitting on a server in some third world shithole. I am perfectly capable of managing and monitoring my own systems and I certainly don't need your third-rate hacks doing it for me!
Next up... AVG EMERGENCY UPDATER... I have been carefully monitoring when this comes on (virtually the same as previous AVG Software Anlyzer), pretty much every time you try to do ANYTHING. I suspect that this is also reporting 'home' to AVG for nefarious purposes and has NOTHING to do with updates of ANY KIND!
Are you selling all this information? I am willing to bet you are. Have a look online... type in AVG and MALWARE. As a 'supposed internet security company' you'd think you'd get tons of hits reporting on how AVG prevented this, that or the other from harming peoples computers... You be WRONG!!
There are hundreds (and hundreds...) of reports of AVG software behaving like the malware it is supposed to be preventing. Don't believe me... Have a look for yourself.
Instead of making excuses, why don't you try and address the issues your users are bringing up. If you are actually in the internet security business and NOT a data mining farm for some Chinese criminal organization (and I certainly have my doubts) we would have seen some type of movement by now to correct these problems. WE HAVEN'T!!
I paid to renew multiple licences for the AVG product I was using and was relatively happy with. I DIDN'T pay for the horrible, invasive, dangerous, malicious POS I now have infesting my computers. I DIDN'T sign up to have a bodged together version of Avast (in AVG colors). This was done without my consent and the very least you could have done was address my concerns instead of trying to extort even more money to fix a problem YOU CREATED!!!
I am very sorry for such destabilizing encounters you have been faced with AVG and I apologize for the inconvenience caused. We will definitely assist you with AVG issue and fix it right away. I have tried to pull your details with your name, but couldn't since you have contacted us in the public forum. So, please use this link https://support.avg.com/support_tech_chat?l=en to contact our Chat Technical Support team for further assistance. They will check your account details and proceed further.
Also, please provide the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot)of your AVG Interface and AVG version to check.
John, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Master, need to revert back, can you help....[email address removed]
Himachi dedicates a specific IP address to each client so you can enter each client in the Address column but they would require multiple entries and I found it was not necessary. All my network settings are set to "Private."
Do you mean that, the issue is resolved when you set the network profile to "Private"?