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Alexandre Lecours AVG blocks my webcam
Hello,
I am creating a program with Qt on Windows using OpenCV for people with disabilities and using a webcam. When I launch the program, sometimes, the webcam won't start. I spent many hours on this and I finally pinpoint the problem to "AVG Protection". About 50% of the time I launched the program, I was receiving empty frames (the webcam opened succesfully but the frames were empty). With AVG Protection uninstalled, it works 100% of the time. Even if I tried disabling AVG antivirus the sometimes my frames were empty. I really had to uninstall AVG Protection.
I tried adding the program in the AVG exceptions but it did not change anything.
What could I do ? I want to deploy my application to other people and the basic solution "don't use AVG" does not seem good.
Thank you very much,
Alex
We understand your concern and apologize for the inconvenience caused. We request you to submit the Application for Whitelisting. Here is a link to our AVG Whitelisting Service : http://www.avg.com/us-en/whitelist
Thank you!
We are sorry to hear that,. Could you please let us know what AVG program and version you have installed in your computer to assist further?
Thank you.
We understand your concern. Could you please let us know what AVG program you have installed in your computer? also please provide us a screenshot of the AVG Interface installed in your computer to check and assist further.
Thank you.
AVG Guru
Hi
I installed the latest version:
Cheers
John
Como faço para liberar o acesso?
Thank you for providing the version details. Please follow the instructions to change the Firewall settings and check if that works: Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).
Thank you.
- Splitcam - http://splitcamera.com/download.html
- KVYcam - http://kvy.com.ua/kvycam/
These programs are used thousands of users and have a digital sign - OMT-LIDER, TOV.Since April I have gotten many complaints from my users with one issue: AVG blocks a webcams access for my programs. Why?, before we don't have any problems with AVG!
I produced that situation and tested the AVG Internet Security 17.3.3011 (170504-2) in our lab. My users were right - the problem in AVG.
You can test my programs in your lab too. These programs are free for usage and can be gotten by using those URLs, see above.
Hope on your help,
Viktor
ManyCam
WebcamMax
SplitCam
Now fix it!
We are sorry for the inconvenience caused.
The issue that you are experiencing has been already reported to our developers and they are working on it to fix the issue
They are working on it with high priority and it will be fixed in the future updates.
Thank you.
To me it happens the same with other applications, when I have installed avg the desktop applications that use the camera do not give me image, and when I uninstall avg they work without problems
Sorry to know that you have issues with applications after installing AVG.
Have you installed 2017 version of AVG in your computer?
If so,please disable individual components of AVG and check which component is blocking your applications.
Use the following instructions to disable AVG components : Open AVG Zen -> Click on Anti-Virus Free -> Click on "Menu" -> Settings -> Disable all components (Resident Shield, Software Analyzer and Email Protection (Disable Until restart)).
Thank you.
Deactivates all security options and follows the problem, when uninstall is fixed, even when the service stops operating the camera
We apologize for the difficulties you all are currently facing, seems like you all have a common issue after the update. To assist you further, please install AVG and then please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
1. Download the AVG SysInfo tool : http://download.avg.com/filedir/util/AVG_SysInfo.exe
2. Run the downloaded tool.
3. Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
4. Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
5. Fill in your email address
6. Fill in the case # which is 04593566 by copying and pasting it from this post
7. Click send output
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you!
AVG make no mistake about it you guys clearly crossed a line and infringed upon perhaps a legal matter blocking the use of hardware, and limiting software functionality in legit software that has valid signatures.You are essentially controlling software through a white/blacklist from your company where customers have no control over or any kind of setting in the program.You are stepping in legal shit and each day longer it takes for you to fix it the shit smells worse and worse
SHAME ON YOU AVG !!!
We apologize, please send us diagnostic information from your computer to analyze the files and provide you with further information.
Thank you!
I've provided the full info about blocking webcam by AVG and would like to get your soulution about that bug.
What do i must tell my users - remove AVG at all and set another antivirus?
What do i must tell my users?
I've provided here the full info about blocking webcam by AVG and would like to get your solution about that bug.
What do i must tell my users - remove AVG at all and set another antivirus?
We sincerely regret for the inconvenience caused. This is unwanted behavior and it has been already reported to the developers. We are working on it and this will be fixed in the future updates. We request you to run the AVG in Passive mode and this will be fixed temporarily. Please follow the instructions from the article to turn On the Passive mode: http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode
Thank you.
I apologize for the inconvenience caused. I see that you have an active AVG Ultimate subscription which includes both Internet Security and TuneUp apps. May I know upon uninstalling which component did the webcam issue got resolved?