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Susan AlexanderSusan Alexander 

Installing AVG Antivirus FREE

Hi, I've been trying to install AVG AntiVirus FREE.  I uninstalled my previous version, but still will not install.  It keeps telling me to uninstall my AVG software.  I did.  It still won't allow me to install the program.
Help!
Susan Alexander
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
Hello Susan,
We apologize for the inconvenience caused. Please follow the below instructions to uninstall AVG completely to install your AVG Antivirus free:
1. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
2. Open tool
3. User Account control - click "Yes"
4. Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
5. Choose installed version (AVG Free, AVG Internet Security)
6. Click "Uninstall"
7. Click "Restart computer"(1/3)
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
8. After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,...).
9. Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
10. User Account control - click "Yes"
11. Click "CONTINUE"
12. Select all products, and click "Remove"
13. Click "Restart" and restart PC
14. If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
15. If is AVG Remover asking for restart PC, restart PC again. (2/3)
Vivek Saravanan NeelagantanVivek Saravanan Neelagantan (Sitel)
16. !! Please do not start exe files (avgfmwremoverx.exe, avgremoverx.exe, pctremoverx.exe)! Restart PC immediately after removal process, because after restart is planned removal process which remove services, registry keys and files which are locked!
17. Once the PC is restarted in normal mode, please click this link http://avgread.me/1cvJ6DX to show steps to download and install AVG Antivirus Free. (3/3)
Thank you.
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