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Ron Moeller Error Message "UI Failed To Load"
Is anyone else getting the "UI failed to Load" error message on their Windows XP machine?
I just installed the following:
AVG Antivirus Free Version: 17.4.3014
AVG Network: Not Connected
Build Number: 1.181.3.3057
and now I can't get the UI to load. Tech support says I have a conflict and I say, "you changed something so you fix it, don't expect me to pay for something that was working, which is now broken."
So much for a "free" version of AVG.
HELP!!!
I just installed the following:
AVG Antivirus Free Version: 17.4.3014
AVG Network: Not Connected
Build Number: 1.181.3.3057
and now I can't get the UI to load. Tech support says I have a conflict and I say, "you changed something so you fix it, don't expect me to pay for something that was working, which is now broken."
So much for a "free" version of AVG.
HELP!!!
We regret the inconvenience caused. Could you please send the screenshot of your error messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
Aravindh, User Ron Moeller is seeing same as user John J (https://support.avg.com/answers?id=906b0000000DnZGAA0).
AVG Guru
This is the error message I get when trying to view the AVG interface by clicking on the icon in my tray in the lower right corner of my XP laptop display.
Thank you for providing us the screenshots, we suggest you to install some Microsoft Support files from https://goo.gl/8P7At1 and then check the issue. In case the files are already installed, please remove them and install a fresh copy.
Thank you!
Your link took me to a Visual C++ Redistributable for Visual Studio 2015 page. I downloaded the x86 version but before installing it, I deleted the 2012 x86 version already on my machine. I then tried to recreate the problem and I got the same AVG Antivirus Free UI failure to load error message. I then installed the 2015 version, rebooted my machine and tried AVG again. No luck, got the UI message again.
FYI, I used Visual Studio a few years ago but deleted it from my machine. I must have missed the redistributable piece. I'm thinking I will delete what I just installed as I don't think I need it. BTW, the downloaded .exe file was about 13 MB but only a 0.4 MB piece was installed.
In my current AVG state, will I continue to receive any virus signature updates so that my machine remains protected or will my signature file decay over time such that I become increasingly exposed to infections?
Bottom line: still getting UI error message.
Ron
We really appreciate your efforts. No need to worry, let us try to reinstall AVG 2017 version and check whether it resolve the issue.We would request you to remove previously installed AVG program traces from your system using AVG Remover tool and then try to reinstall AVG Anti virus free.
Note:If you have installed any other Antivirus programs like AVAST, NORTON, MCAFEE or KASPERSKY, Please uninstall it first to avoid conflicts when installing AVG.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://download.avg.com/filedir/util/AVG_Remover.exe .
1.a) please ignore the restart and try to run the AVG clear: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe .
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
To download the AVG , please click on this link: http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe.
Please feel free to contact us if you need any assistance.
Thank you.
I ran the steps you outlined above. Things were a little confusing in Step 2 when I was asked to use the Safe Mode. As it was the default, I said yes even though when I ran an earlier version of this process provided by Akash the answer was not to use Safe Mode. Anyway, things seemed to end normally and I installed version 1817. Unfortunately, after restarting following the install, I get the same error message.
If it would be easier for you to remotely take control of my machine, let's do that. You can call me at 919-400-8002.
Ron
We're really sorry to hear that the issue still persists, we have sent you an email to send us the diagnostic information from your computer. Please check your mailbox and sent us the diagnostic information.
Thank you!
We understand this might be disappointing, we see that our remote technicians have suggested you to get connected via safe mode. Have you tried this? We are trying our best to resolve this issue, we can go forward only if we have your support and patience.
Yes, the last thing we tried was safe mode with internet. We still couldn't get the applet to connect. Thus, no access to my machine and even more importantly, at least according to the last tech, no resolution of the problem for me.
We understand your concern and we checked with the issue details which is escalated to senior team. It seems that our senior team have sent you the email regarding the issue update. Please follow that email and check with the issue. If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
1. Edit the PATH environment variable on your PC by adding the path of avgui.exe If you haven’t done this before, please google it.
2. Uninstall AVG Internet Security using Control Panel or RevoUninstaller
3. Run AVG Clear, AVG Remover and AVG RemoverFix, with all the required restarts. If a restart doesn’t happen by itself, do it manually. I understand that AVG Remover isn't supposed to work on more recent versions of AVG Internet Security but it doesn't appear to do any harm.
4. Restart your computer.
5. Install a slightly older version of AVG Internet Security (Internet_Security_x64_1820.exe worked for me) instead of the most recent versions such as Internet_Security_x64_1825.exe or Internet_Security_1824.exe
6. Restart your computer again.
7. Cross your fingers! It worked for me.