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Nikos NikolaidisNikos Nikolaidis 

AVG creates huge temp file

Hi,

I have recently installed AVG Free in my PC running Windows 7. It seems that AVG creates a huge temporary file in my system TEMP folder. The file resides in the _avg_ subfolder, it's name is unpxxxx.tmp and is now 1.6TB (no spelling mistake here), resulting in my disk becoming full.

Any help would be appreciated.
AravindhAravindh (Avast) 
Hello Nikos,
We regret the inconvenience caused.
Could you please send the screenshot of that temp folder which created by AVG,  so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot  to send the screen shot.
Thank you.
Alan BinchAlan Binch
Nikos, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Nikos NikolaidisNikos Nikolaidis
Thank you very much for your interest. I have manually deleted the file yesterday (otherwise I could not work) and sine then no new file was created. I will post the screenshot if and when a new file appears. Note that this file was somehow related to my mailer (Outlook) because when I first tried to delete it I could not, because it was used by Outlook. I had to close Outlook to delete it. Note also, if it is of any use, that I have a very large mbox (around 38GB). 
Sarath RajagopalSarath Rajagopal (Avast)
Hi Nikos,
We understand your concern and to check with the issue better we suggest you to uninstall and install the AVG free Antivirus again. To install the AVG free Antivirus new version please run the below tools to remove the traces.
AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
1.Open tool
2.User Account control - click "Yes"
3.Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compatibility)
4.Choose installed version (AVG Free, AVG Internet Security)
5.Click "Uninstall"
6.Click "Restart computer"
AVG Remover tool: http://files-download.avg.com/util/tools/AVG_Remover.exe

Once you finished with above tools please restart the PC and follow the below link to install AVG Free Antivirus.
http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe
After these steps, If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you.
Daniel SinotteDaniel Sinotte
We encountered the same problem today. Like Nikos, we deleted the file before coming to this site because it had completely choked the hard drive. But we do have this additional info. The same morning the hard drive filled, AVG detected and quarentined the following virus: PDF:UrlMal-inf [Trj].
Perhaps that is helpful.
Daniel SinotteDaniel Sinotte
This is the screenshot of the 'Disctective' identifying the location of our 400G clogging file:User-added image
-980888528-980888528 (Avast)
Thank you for your information and valuable suggestions, Daniel.

We request you to remove the temo files as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

1. Type  “Temp” and press enter, remove all the files.
2.  “%temp%” and remove all the files.
3..  %programdata% - remove the temp folder.

We are here, if you need further assistance.
Nikos NikolaidisNikos Nikolaidis
Dear all,
thanks for your support. I have uninstalled and re-installed AVG Free in the way suggested by Sarath but the  huge temp file keeps appearing. I delete it but after 1 or 2 days it is created again, clogging by disk. Below is a screenshot of the temp directory as suggested  by Aravindh and Alan.

Best

Nikos
User-added image
KarthikeyanKarthikeyan (Avast) 
Hello Nikos,
We are sorry to hear that the issue still persists. We have emailed you the steps to collect error logs from your computer. Please follow the same and send us the logs, this will be analysed by the senior team and they will assist you further.
Thank you
Alok KumarAlok Kumar (Avast)
Hello Nikos,
I have escalated the issue to our level 2 technician, they will analyze the issue and they will contact you as soon as possible via email with a resolution.
Best regards,
Alok.
Nikos NikolaidisNikos Nikolaidis
Thank you Alok. In the meanwhile I have sent the logs as suggested by Karthikeyan 

Nikos
Alok KumarAlok Kumar (Avast)
Yes Nikos,
We have received the logs files, we are working on it. We will send you an email as soon as possible with a resolution.
Best regards,
Alok.
Oli BellefleurOli Bellefleur
Any update? Got the same problem here with AVG Cloudcare for one of our customer (we are a reseller). I uninstall it, reinstall it, same problem appears....400 Gb temp file....

 
Alan BinchAlan Binch
@ Oli Bellefleur
Oli, 'AVG CloudCare' support.. Have a look @ this AVG webpage (https://support.avg.com/partners_contact_form?l=en). Please be informed that this Community forum basically deals with 'home' version of AVG products.
AVG Guru
Ferenc OlhFerenc Olh
User-added image
Ferenc OlhFerenc Olh
Hello AVG,

I have the same problem here, using AVG Antivirus Free. In the last few months I had to delete 3 times the big tmp file (about 52 GB) created by AVG, filling all the free storage capacity of my hard disk. In exactly the same manner like Nikos Nikolaidis, I couldn't delete the file before closing MS Outlook.  Below you can find a screenshot with the exact location of the tmp file.
 
Ferenc OlhFerenc Olh
Here the screen shot.
Balasubramanian SBalasubramanian S (Avast) 
Hello Ferenc,

I understand the inconvenience.
I suggest you to perform a complete reinstallation of AVG Antivirus free using removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product .
NOTE: If there are no AVG program found, click on "Run Anyway" to proceed with the removal.
To download and install AVG Antivirus free please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
Keep us informed about the status.
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