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Elizabeth Kane Updated AVG V17 Always does performance scan
I've ugraded to V17 and now every scan includes a performance scan. This is 30% of the scan it seems. Can this be turned off? I do not wish to purchase the additional application for performance tuning, and I'm not happy that as a licensed user I have to be nagged to purchase more products after every scan. Thanks.
Sorry to hear that you are being asked to purchase additional AVG programs. I see that you have bought only AVG Internet security license. You might have installed AVG Trial PC Tuneup in your computer. Please be informed that, once the trial expires, it will prompt to purchase the paid version to fix issues in your computer. We request you to uninstall AVG PC Tuneup from Control panel- Programs list and other AVG programs except AVG Protection and restart your computer to check the status.
Please do contact us if you face any difficulties, we will assist you better.
Thank you.
AVG Guru
I just had a lenghty chat with AVG support and sadly this seems to be built into the product and you have no choice but to also have your PC scanned for tuneup and it will always nag you for purchases. Even if you have a license. Even if you don't have the trial tune up product.
I'm trying to use the product ad-free, but it seems no matter how much money you spend, you will always be nagged to purchase something. I'm very disappointed in AVG with this strange marketing decision and will be looking into other products now. I have a license until Oct, but I wonder if there's such a thing as a partial refund.
Got this today based on the chat: "Thank you for reaching out to us with your concerns. Many of our users find these offers useful. We handpick them from our own products or those of partners we feel can add to your security or digital experience.
If you have suggestions on how these offers might be more relevant to you or less intrusive, please let us know. We are always working on improving your experience with AVG. "
To answer this - no offers are interesting or relevant in a licensed product. I would rather do the research myself if I need something, then to be nagged in a product I purchased. If you're looking for feedback.
I would like to see a show of hands that think in-application advertising in a licensed product enhances a digital experience?
I'm sorry, we do not have option for partial refund. However, if you have installed only AVG Internet Security on your computer, then you will not receive any pop up from AVG by doing some settings. AVG Fix performance is a different program, if you will click on fix performance then it will take you to purchase AVG PC Tuneup. So I request you to install/have AVG Internet Security 2016 only on your computer. To never receive promotional pop ups from AVG (please open AVG > select Options and Advanced Settings > select Appearance > and select Never). Also check if you have installed any other AVG program on your computer (control panel > program and features), if yes then please uninstall all other AVG programs from your computer. If you have installed only AVG Internet Security on your computer and it set up as Never receive pop ups then you will not receive any pop up from AVG. Feel free to contact us again if you need any further assistance.
Best regards,
Alok.
I only have Internet Security installed - the only AVG product installed. But its V17. You are telling me to downgrade to V16? I only have AVG Protection listed in my program and features - the only AVG product I have.
Here's me trying to watch a video this morning, with Info Popups set to 0 duration.
http://www.avg.com/us-en/download.prd-gsr
We appreciate your patience in this matter.
Yes, the "Full computer" scan also check for performance errors. If customer wish to fix the performance errors, it will open up the page to purchase the license for PC TuneUp. This is how the program has been designed. If customer aren't interested then they can ignore the performance error that is displayed.
1. Click the “Menu” button at the top right corner of the AVG Protection window and select “Settings”.
2. Please expand the “Popups” section in the General tab. AVG displays regular popup notifications,
3. You can set different duration for information, update, warning, and alert popups.
For example, you may want to disable info and update popups by setting them to “0” .
It is also not recommended to run older versions as the latest version always deliver the best performance and protection. The updates for the older version will be gradually stopped and hence it is always recommended to upgrade to the latest version.
We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, please share it on our product feedback page here: http://avgclick.me/AVGfeedback .
Performance scan is a joke,nothing more than ADWARE,conning you into paying for a usless add on.Just had an update for my broswer,and RIP OFF AVG said my browser was out of date!!!.
There should be a feature in the program for paid users like myself to turn this CONWARE off.