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Miloslav Serba
Threat:other:Malware-gen[Trj]
I keep getting an alert stating that AVG Security Threat Quarantined in ...
http://W3p.Checktrax.com/W3p.js.
But when I go to Quarantine, there is no file there. It seems that when I perform a scan from the alert, the file is deleted. But when I run a normal complete computer scan (full rootkits), no file is found.
This seems to now be a continuing problem. This has now occurred 4 times, only recently within one week.
Interestingly, when the file is deleted from the Warning Alert, I have received the following two "High Severity Threat," files deleted ...
1. In C:\windows\Temp\avg_\nsfsp000068A4.tmp
2. In C:\windows\Temp\avg_\nsfsp0000A32D.tmp
Because of the seemingly increasing frequency, what do I need to do to eliminate this recurrence?
Secondly, because of the two above noted AVG Temp files, is this an AVG problem?
http://W3p.Checktrax.com/W3p.js.
But when I go to Quarantine, there is no file there. It seems that when I perform a scan from the alert, the file is deleted. But when I run a normal complete computer scan (full rootkits), no file is found.
This seems to now be a continuing problem. This has now occurred 4 times, only recently within one week.
Interestingly, when the file is deleted from the Warning Alert, I have received the following two "High Severity Threat," files deleted ...
1. In C:\windows\Temp\avg_\nsfsp000068A4.tmp
2. In C:\windows\Temp\avg_\nsfsp0000A32D.tmp
Because of the seemingly increasing frequency, what do I need to do to eliminate this recurrence?
Secondly, because of the two above noted AVG Temp files, is this an AVG problem?
I'm sorry to hear about this. It seems AVG is detecting their own files as threat (this might be because of AVG corrupted files or windows files). In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persist, please share a screenshot of the AVG detection to assist you better. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.
AVG Guru
Dear Charles,
Just to let you know you are not alone, I am having the same problem.
Exactly the same detection alert, from exactly the same web adress, no file appearing in quarantine, although AVG then prompts me to delete Firefox.exe from the Mozilla Firefox folder.
Alan? Alok? This has only happened recently since an update in the last week. I too would beg the question, is this happening at your end?
I am sorry to know that you are facing the same issue.
It will be easy for us to confirm if you are able to provide the screenshot of the threat detection popup appeared from AVG.
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you for sharing the screenshot. We need more diagnostic information to analyze your issue. I have sent you an email with instructions to collect the logs and upload to us. Please check your inbox and spam/junk folder as well for the email.
Couldn't grab a screenshot unfortunately, happened too fast.
https://answers.microsoft.com/en-us/windows/forum/windows_10-security/what-is-httpw3pchecktraxcomw3pjs/5491c452-f86c-4528-964f-cbdd59f37e31
I'm sorry to hear that you're experiencing issue with AVG Chrome.exe detection. In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Internet Security > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine. If the issue still persist, please contact us again.
Best regards,
Alok.
AVG Guru
I am sorry to hear this. I request you to repair the AVG Internet Security program once as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.
PLEASE READ ABOVE - I have ALREADY repaired AVG and am STILL having the issue!
Once, you get connected, please provide this case reference: 04889267.
I am sorry for the inconvenience caused.
It is not necessary for you to register the product again for installing.
The unlimited product of AVG is installed using the AVG my account credentials.
I request you to get our additional support help for which the email instructions are sent to get connected with them.
If the email is not present in the inbox, do check in spam and junk folders once.
I am sorry to hear this. AVG for business is a separate part of AVG. Please reach out to them directly by using this link ---> https://support.avg.com/business?l=en_US to assist you better.
You can also contact our AVG Business support by dialing the below phone numbers.
USA & CA: +1 (855) 738-1284
AU & NZ: +61 280 152 133
UK: +44 1163 668 543
Thank you!
Allen, Have a look @ these 2 AVG webpages....
[1] (https://support.avg.com/partners_contact_form?l=en)
[2] (https://support.avg.com/business_contact_form?l=en_US)
Please be informed that this Community forum basically deals with 'home' version of AVG products.
AVG Guru
Don't bother..... I have gone through their support chat. I used AVG Clear and AVG Remover and then reinstalled AVG Ultimate from scratch and it only made the problem WORSE - not better. See my screenshot.... I am now getting MULTIPLE popups at the same time.
This isn't the experience we want you to have and I apologize for the inconvenience caused. We will be able to fix the issue by escalating the case to our product management team. Please contact our support team by clicking this link
https://support.avg.com/support_tech_chat.
If you have any more questions, please don't hesitate to contact us again.
I'm sorry for any inconvenience caused. May I know if you're using AVG Free Antivirus and also share a screenshot of the full path of the detection (you can click on see details) to assist you further.
Best regards,
Alok.