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steve of bt Unable to add invitation code to AVG Android
Hi,
I bought AVG Internet Security for me and my family a few months back. I've added a couple of PCs and family Android phones to my Zen collection.
I've just upgraded my phone and sent myself an invitation via email. The install instructions in the email say to download the AVG free app to my phone and enter the invitation code. I can't find the option to add the invitation code in the AVG free app any more - it used to be there.
What's changed and how do I now get full protection on my Android phone using my invitation code?
Thanks, Steve.
I bought AVG Internet Security for me and my family a few months back. I've added a couple of PCs and family Android phones to my Zen collection.
I've just upgraded my phone and sent myself an invitation via email. The install instructions in the email say to download the AVG free app to my phone and enter the invitation code. I can't find the option to add the invitation code in the AVG free app any more - it used to be there.
What's changed and how do I now get full protection on my Android phone using my invitation code?
Thanks, Steve.
Sorry to hear that you are unable to activate AVG Antivirus in Android device. In this case, we request you to contact our AVG mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you have installed in your mobile, in description please explain your issue and finally click on Email option. The AVG mobile support team will reply back to you via email with a resolution.
Thank you.
Zen is pretty useless now
I am sorry to know that you are facing the same issue.
If you submit your query to our mobile team by following the above mentioned instructions, you will definitely get a solution for this issue.
I appreciate your understanding in this matter.
Thank you.
Instead of sending people to your support desk resolve this issue.
Your support team is not going to be able to help ALL customer that purchased ZEN / ULTIMATE because on EACH device that is updated you need to enter login or invitation code again.
So you are asking YOUR customer to contact support for each device we are using?
The fact is that AVG has removed invitation code from AVG for ANdroid.
AVG cleaner FREE still has the option but doesn't accept any VALID invitation code anymore.
So has AVG (or new owner) revoked our LICENSES for ZEN/ULTIMATE? Because that will costs them more money than what they have paid for AVG (I hear class actions...)
Please forward this message to your upper management because you are harassing PAYING CUSTOMERS!!!
Please accept my apologies with regards to the inconvenience this may have caused. I would like to inform you that AVG Zen app has been discontinued for Android platform in which there will be an option to activate using an invitation code. The new version of AVG app for android can be activated by logging into AVG app using your MyAccount email address and password.
Please find the steps below to activate Pro features in new version of AVG android app:
1.Locate and install the free version of the app.
2. Now open the installed app.
3. Tap on drawer (3 lines) on top-left of the app.
4. Select AVG Account.
5. Enter your My Account email address and password.
The paid app should get installed automatically. In case of difficulties or error, please get in touch with our dedicated android support team who will be glad to assist you.
We request you not to post multiple times for the same issue, you won't obtain an answer to your query faster.
Please refer your other posting via https://support.avg.com/answers?id=906b0000000Dxvy .
Thank you.
Mark, Also in future please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru
Hence, it is not possible to enter an invitation code and activate AVG subscription on Android device. You can send the invitation code from the Admin PC to all Windows PC's but right now it is not recommended to send an invitation code for an Android device.
the whole idea with the ZEN interface is that there is 1 master and the rest are slaves - giving so much more security.
That is now gone if one has to log on with the admin account on all devices.
I thought AVG was a synonym for SECURITY but seems, with the latest updates, that I am wrong now.
My reply to AVG support is this:
in that case AVG just lost a long time customer and I will be unable to recommend AVG anymore, I am sorry !
AVG did not even have the decency to tell us paying customers about the change, this is just not good enough!
BYE BYE guys!!!