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Samuel DuranSamuel Duran 

VPN on mylg android requires voucher code to activate

I bought avg secure vpn 2 year subscription UNLIMITED devices , but my phone even though it is logged in to avg, it does not recognize my subscription. when I try to activate my android vpn it asks for voucher code. where can I find it. to activate my vpn on my android. I know my su
Balasubramanian SBalasubramanian S (AVG) 
Hello Samuel,

Please be informed that AVG Secure VPN (2 years subscription) that you purchased can be installed only on unlimited windows computers.
If you wish to install it on unlimited Android devices then it is necessary to purchase it from Google PlayStore app.
Thank you.
Dan AustinDan Austin
Why on Earth wouldn't you make this more obvious on the purchase screen?? Unlimited devices means exactly that! This is a bloody con, I have used your products for a long time but this has put me right off, it is so misleading it's untrue. You should State unlimited windows computers *Android and iOS wont work.
I have just bought a 2 year sub thinking I could connect all my devices to this VPN :( How do I go about cancelling it so that I can download the Android one instead? Waste of time!
Alan BinchAlan Binch
@ Dan Austin
Dan, Only Windows is mentioned on this AVG webpage (https://www.avg.com/en-ww/secure-vpn). Also have a look @ this AVG webpage (https://support.avg.com/RefundForm?l=en).
AVG Guru
Alan BinchAlan Binch
Also user Dan Austin has posted their own topic (https://support.avg.com/answers?id=906b0000000E1iSAAS),
AVG Guru
KarthikeyanKarthikeyan (Avast) 
Hello Samuel,

I understand your concern. The information that this product works only for Windows computer is mentioned in the website. If you wish to get refund, please click on this link https://support.avg.com/RefundForm to request for the same:
Douglas GowDouglas Gow
While you may be technically correct, I do agree with all the other complainants that it is a dirty trick, and shows bad faith to your faithful customers.

Why not just add the Android version (and I suppose the iOS) to the package, even if you have to increase the price a tiny bit?

Poor show AVG!!
KarthikeyanKarthikeyan (Avast) 
Hello Douglas,

I understand that you wish to have a single subscription of AVG Secure VPN for all platforms like other AVG products. You can send your feedback on AVG Secure VPN product from this link: http://avgclick.me/AVGfeedback. this will reach the concerned team.
Alan BinchAlan Binch
@ Douglas Gow
Douglas, Actually it's already available with the other product HMA! Pro VPN that's associated with AVG (https://www.avg.com/en-ww/hma-pro-vpn) [Scroll Down].
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