Home Support

<  Back to Homepage

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

Browse by categories

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
ShowAll Questionssorted byRecent Activity
Dave PowerDave Power 

Internet Explorer does not work with AVG

Please can AVG publish the details of the changes required to get AVG free to work with Internet Explorer 11, as I volunteer with a disabled charity who have been received a request for support for someone experiencing the same issues.  [i.e. She is able to use Opera, but IE just crashes]  Link to issue where AVG explained they were able to resolve the problem remotely.

Basically, Internet Explorer works OK if you suspend real-time scanning, but if real-time scanning is enabled, IE crashes with error 0xc0000005.

The problem started in late March following an AVG update.  This morning, I visited the client and I've reset IE, reinstalled IE, and reinstalled AVG.  The same problem still exists.
AvinashAvinash (Avast) 
Hello Dave,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000cdSe .
Please try keep whole conversation in one question/thread to speed up resolution. Thank you.
Alan BinchAlan Binch
Dave, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster!. 
AVG Guru
AvinashAvinash (Avast) 
Dave,
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Mike PatrickMike Patrick
Why not just publish the answer? There seems to be a lot of people here, including me who are running into this stupid problem. You sell a firewall that doesn't work with IE, don't tell people to use other browsers, and don't tell them you're sending them an email with the answer. PUBLISH THE ANSWER! This is redicilous.
KishoreKishore (Avast) 
Hello Mike,
We do certainly understand your concern. Please be informed that the fix has already been released. Please update your AVG program to the latest version and if the issue persists please make sure whether you have installed the latest 2016 version of the AVG program. If not please follow the instructions on the article http://avgread.me/1G9GmHU to upgrade your AVG program.
Thank you.
Ask a question
Struggling with non-AVG technology? We can fix that, too!