AVG Support Community
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These community experts are here to help
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Alan Binch
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Borislav Angelov
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Vladimir Bartl
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Subhadeep Kanungo
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Miloslav Serba
We apologize for the inconvenience caused.
We are sorry that we are unable to identify the issue with the information you have provided. we request you to be more specific about the issue that you face so that we will assist you with the same.
Thank you.
We apologize for the inconvenience caused.
May I know the name of the AVG program installed on your system?
Are you using Business edition of AVG product?
Could you please take and send the screenshot of the popup that you are receiving so that we can understand and assist you better in resolving it? To take a screenshot please follow the instructions mentioned in this link: avgread.me/1aZxsAV .
Thank you.
AVG Guru
Could you please share a screenshot of the threat detection pop up you are receiving to understand your issue better and assist you further?
Please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Thank you.
I have the same problem with this idp.alexa.51.
the situation is, this infection it's housed in one of my programs, from my work.
i use this program every day, all day.
when i try to run this progam suddenly appear this notification.
and then when i open the history from AVG i found this.
Please. if you could help. I'll be very greatful. Regards.
Mariano.
Thank you for the screnshot.
Please check if the AVG program is up to date and if not update the same and check if that fix the issue. If you feel the program that was detected as threat is genuine, you can this program to AVG exception list. Please click on this link for the steps to add the program to exception list of AVG http://avgclick.me/AddException
Thank you.
Karthkeyan.
Thanks for your quick response.
I will be follow your instructions.
Thank you.
Regards.
Mariano.
We apologize for the inconvenience. A recent update from AVG has caused this issue and we are working on a fix for this. Once the update is applied, everything will be back to normal. For now, you can add the program to AVG exception. Please click on this link for the steps to add the program to exception http://avgclick.me/AddException
Thank you
Dr. Joachim Neudert, Herrsching, Germany
We apologize for the inconvenience
This community link mainly serves only the home users. If you are using the business products, you can click on this link to get connected to the AVG business Support http://www.avg.com/us-en/customer-support-business
Thank you.
Joachim, You should actually have posted in the 'Business products' area (https://support.avg.com/answers#!/feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS). Also, For a more direct contact method try this link (http://www.avg.com/ww-en/customer-support-business). This will lead to this further link (https://support.avg.com/business_contact_form?l=en_us&retUrl=business).
AVG Guru
We regret for the inconvenience caused. We would like to inform you that the issue which you are currently experiencing is fixed from our side. We request you to update your AVG program. Once the AVG program is updated successfully,try to restart your system and check it once with your application.The following article explains how to update the http://support.avg.com/SupportArticleView?urlname=How-to-update-AVG your AVG Program. If the issue persists, please let us know by upcoming post we are here to help you.
Thank you.
Sorry for the inconvenience caused.
Thank you for following the instructions provided by Aravindh.
Sorry to know that you couldn't restore the Plugfree file from AVG Virus Vault.
In this case, we request you to reinstall the Plugfree service.exe application.
If you still can't run the application please let us know.
I've been trying the whole morning to understand if my PC was infected or not by ipd.alexa.51 and I was quite sure it was not! Randomly, some clean .exe files were moved to quarantine, I restored them from quarantine and AVG told me that they were clean, after a while AVG silently moved them to quarantine again and so on! This behaviour started on July 20th and few hours ago I got your new update that fixed the problem! :-) Thanks Aravindh! Was it a flaw of the heuristic algorithm? Unfortunately I forgot to give it a try but do you think that switching off heuristic would help to avoid these false positives? It could be quite dangerous silently removing system files without user awareness, IMHO!
Thank you for understanding.
Please feel free to contact us if you need any assistance.
Have a great day!
Sorry for the inconvenience caused.
This IDP.Alexa.51 is a false positive and we got this issue escalated this month and the fix was released yesterday.
Updating the AVG program will fix this issue.
We really appreciate your efforts in following the instructions.
To make AVG not to remove any threat automatically, you can set the settings as "NOT TO REMOVE" the detected threat by going into the scan settings of AVG.
Please untick the option "NOT TO REMOVE" the threat detected and click on Apply and Ok on the scan settings of AVG so that if any threat detected, AVG will first show you the popup to get permission on action to be taken on the threat detected.
Please feel free to contact us if you need any assistance.