Home Support

English

X

Select your language:

AVG Support Community

Share tips and solutions on AVG Products

Have a question?

Community topics

AVG Gurus

These community experts are here to help

  • (AB) Alan Binch
  • (BA) Borislav Angelov
  • (VB) Vladimir Bartl
  • (SK) Subhadeep Kanungo
  • (MS) Miloslav Serba
Richard SheaRichard Shea 

Bloody adverts!

How the hell do I stop AVG from popping up adverts for it's own products?

I just bought 20 licences for a big client as this happens, and quite honestly I'm sending the whole lot back and buying something else which is ad-free as the client thinks I've installed a free version!

Any ideas?

Best Answer chosen by Richard Shea
KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.

All Answers

BalasubramanianBalasubramanian (AVG Technologies) 
Hello Richard,

Sorry for the inconvenience caused.
What kind of popup you are getting from AVG?
As per our record we see that you have purchased the subscription for AVG Protection and Performance Multi-device.
Could you please provide the screenshot of the popup so that we can assist you better?
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Alan BinchAlan Binch
Richard, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Richard SheaRichard Shea

Cheers for the tip Alan.

Dear Balasubramanian/AVG, this sort of thing...

User-added image

Richard SheaRichard Shea

The good news is, I've found many complaints on Facebook which means I'm not alone in thinking this is spam from AVG.

I didn't sign up or asked to be spammed by AVG for new products, so will take my business elsewhere if that's how AVG runs it's business.

I've got all notifications switched off in my AVG setup, so why can't it acknowledge those settings at the very least!

Alan BinchAlan Binch
Richard, It's an advert for the latest AVG product (http://www.avg.com/ww-en/safe-surf).
AVG Guru
Richard SheaRichard Shea

Alan, seriously... I know that and it's SPAM!!!!

Alan BinchAlan Binch
Richard, Have a look @ this AVG article (http://www.avg.com/ww-en/product-feedback).
AVG Guru
Richard SheaRichard Shea

That feedback won't help me today, but for now someone at AVG has kindly suggested I opt out of the AVG improvement program (Privacy Prefences), fingers crossed that is yet another manual method needed to keep AVG running silently well.

But you'd think switching off ALL notifications should stop such unsolicited messaging (AKA SPAM)

KishoreKishore (AVG Technologies) 
Hello Richard,
We regret for the inconvenience caused. Please follow the instructions below to avoid popup's from the AVG program.
1. Open AVG program.
2. Click "Options" on the right top corner and select "Advanced Settings".
3. Select Appearance on the left panel of the settings.
4. Please uncheck the checkbox "AVG Advisor Notification" .
5. Then in left side please look for Privacy Preference and select it.
6. Now please untick first option in right side.
7. Click "Ok" to save the changes.
This was selected as the best answer
Ask a question