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Sigrid van der Kind No synchronisation since I installed AVG Ultimate
A few days ago I installed Ultimate with TuneUp, Anti Track and Secure VPN.
Since then those three files show they have no access authorization to my OneDrive.
So I deleted all three items restarted my laptop (several times ...) and still receive this message, meaning I cannot make proper use op my One Drive anymore.
What can I do? This is very annoying :-(
I hope there is someone out there who can help me!
Greetings from the Netherlands
P.S. I use AVG Internet security since several years and do not have any problems with it.
Since then those three files show they have no access authorization to my OneDrive.
So I deleted all three items restarted my laptop (several times ...) and still receive this message, meaning I cannot make proper use op my One Drive anymore.
What can I do? This is very annoying :-(
I hope there is someone out there who can help me!
Greetings from the Netherlands
P.S. I use AVG Internet security since several years and do not have any problems with it.
Thank you for sharing the screenshot, Sigrid.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
All Answers
This isn't the experience we want you to have. We'd like to look into this & help you.
From your description, we're uncertain about the exact files or message about which you're concerned.
Would you be so kind to share us the screenshot of it for better clarity?
Thank you for your reaction.
I just made a screenshot: I'm Dutch, using the Dutch version: it says that I have to have access authorization for those three items.
However, I deleted all three of them yesterday via 'settings' / apps (Win10) and still OneDrive shows the little whitisch cloud with a cross on my task bar.
What can I do to have my files get synchronized automatically again?
There's no problem accessing OneDrive online.
Hope to hear from you soon!
Thank you for sharing the screenshot, Sigrid.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
I just replied to your email.
The problem is solved!
Thank you very much!
We are glad to know that your issue has been resolved.
Please do not hesitate to contact us back for further queries with AVG.
Thank you.
We are sorry to know this.
We will check and help you with this issue.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.