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John RobinsonJohn Robinson 

VPN

Can anyone tell me why when I try to turn on VPN on my iphone it says "user authentication failed". This is a new problem. I did renew my subsription a couple of days ago but everythin else seems to be working.
Many thanks
Best Answer chosen by John Robinson
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi John,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive, please share us the screenshot of the message that you receive for better clarity.

All Answers

Dinesh KrishnanDinesh Krishnan (Foundever)
Hi John,

We're glad to look into this & help you.
As we're uncertain about the exact message that you receive, please share us the screenshot of the message that you receive for better clarity.
This was selected as the best answer
John RobinsonJohn Robinson
Hello Dinesh, I have been trying to send screenshot with no success. The problem is happening on my iphone. I have the AVG security app loaded and when I touch the turn on VPN button i get the following message come up
        VPN Connection
     User authentication failed

                 OK

This has not happened in the past and the only thing that I have done in the last few days is to renew my sub with AVG.
I am wondering if I should delet the app on my phone and reload it.
John

  
Lathika RavindraLathika Ravindra (Avast)
Thank you for providing the required information.
We will certainly check and help you.
We do have a specialized team who deals with mobile queries.
In this regard, please contact our mobile team directly using the below link, they will certainly look into your queries/ concerns and help you with the appropriate solution through email. 
https://support.avg.com/support_contact_form?l=en
After clicking the above link, please select the operating system as "iOS" and fill in other requested details. Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please refer to the below article to submit your queries using your mobile app. (https://support.avg.com/SupportArticleView?l=en&urlName=Mobile-Contact-AVG-Support&q=How+to+contact+support+through+the+Mobile+Contact+Form&supportType=home)
Thank you for your understanding.
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