I get the same error and I've both tried from the avg 2015 UI as well as downloading the latest version and installing it. It happens on both of my computers, both running Windows 7.
Hello Roger, We understand how something like this can really try your patience. We are sorry for the difficulties you are currently experiencing. We have sent you email instruction to your email id, please use use the link to assist you better. Your patience is much appreciated.
So I'm having the exact same problem. Originally AVG threw this error on updating (forgotten what version, it was around a month ago). I thought I should just uninstall, and install from scratch.
So now I'm at this point. I've tried running the AVG remover. And I've tried doing a clean boot. Running windows 7. Can produce log if necessary. Any help is appreciated :)
Hello Malcolm. We certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
Hello, I too have the same problem. I have two computers (one Windows Vista and one Windows 7) and for some time the update hasn't worked. On the Win7 machine I have run the avg removal tool, but no luck when trying to install avg free again.
Hello Dave and Andres. We do understand your concern. We apologize for the inconvenience caused. In order to assist you better, please click the link http://avgread.me/1EnC2iK to reach our chat technician. Please feel free to get back to us for any issues with AVG, Thank you.
I am having the same issue as everyone else. Tried running the removal tool and still get the same message. I am now without protection on my workstation. My servers all have AVG Business Edition, but I now have an unprotected workstation on my network. Help?
The issue is not with the Business Edition. As stated, that is on my servers and this issue is on a workstation. The workstation is(was) using AVG Free, but I'm thinking of replacing AVG completely on my whole network now
Rich, thank you for clarifying that the you are using AVG free legacy product. In this case, we have sent you the email instructions to get our additional support. Please check for the email on spam or junk folders if it is not present in the inbox.
AVG Guru
We apologize for the delay in responding to your request.
We suggest that you run our AVG remover tool http://aa-download.avg.com/filedir/util/AVG_Remover.exe to remove the remains of the AVG's installation and install the AVG Antivirus Free, once again using the link http://www.avg.com/us-en/download.prd-afh-free .
Please do not hesitate to contact us for further assistance. Thank you.
I tried your solution and it didn't work. I'm still unable to install AVG Zen on my Windows 7 Professional.
Any other suggestions?
Thank you.
Regards,
We understand how something like this can really try your patience. We are sorry for the difficulties you are currently experiencing. We have sent you email instruction to your email id, please use use the link to assist you better. Your patience is much appreciated.
So I'm having the exact same problem. Originally AVG threw this error on updating (forgotten what version, it was around a month ago). I thought I should just uninstall, and install from scratch.
So now I'm at this point. I've tried running the AVG remover. And I've tried doing a clean boot.
Running windows 7. Can produce log if necessary.
Any help is appreciated :)
We certainly understand your concern. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
I am having the same problem on Windows 7. How can I install AVG?
We do understand your concern. We apologize for the inconvenience caused.
In order to assist you better, please click the link http://avgread.me/1EnC2iK to reach our chat technician.
Please feel free to get back to us for any issues with AVG, Thank you.
We regret for the inconvenience caused. Could you please let us know whether you are facing the issue with Free version of the AVG program? If so please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC.
Once uninstalled please use the following links to reinstall your AVG Free program.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once verified please use the following links to download appropriate installer file :
32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for further assistance.
Thank you.
Sorry for the inconvenience caused.
Since you have the issue with AVG Business edition we request you to contact our Business support through this link: https://support.avg.com/business_contact_form?l=&retUrl=business .
Thank you.
Rich, AVG Business Edition.. For a more direct contact method please try this link (http://www.avg.com/ww-en/customer-support-business). You should really have started a fresh topic in this area (https://support.avg.com/answers?dt=login&feedtype=RECENT_REPLY&dc=Business_products_v2&criteria=ALLQUESTIONS&).
AVG Guru
In this case, we have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Could you please confirm whether you have tried our offline installer. If not please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC.
Once uninstalled please use the following links to reinstall your AVG Free program.
Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
Once verified please use the following links to download appropriate installer file :
32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe
64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exe
Please feel free to contact us for further assistance.
Thank you.