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Barrett MeekerBarrett Meeker 

AVG Password Reset email never arrives

I changed my SIM card and the AVG app locked my phone.  I got an email with login instructions saying I could login with my gmail account but when I do it says:  "Different devices are registered under your AVG MyAccount.
Please logout and log in again using AVG MyAccount"

But when I try to login using AVG MyAccount  (using the email I got the AVG email at)  it does not work.   I tried asking for a password reset but I never get a reset email.

Please help, I have no phone service :(


Best Answer chosen by Petr Jezek (Avast)
ZbynekZbynek (Avast) 
Hi Barrett,
Plesae try it again it should be fixed now.
Thanks

All Answers

Alan BinchAlan Binch
Barrett, Re AVG Community Support expert assistance.. They will attend to your posting @ their earliest convenience but please bear in mind it's now the weekend (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=190509) in Brno, Czech Rep..
AVG Guru
ZbynekZbynek (Avast) 
Hi Barrett,
I have tried resend you activation email, please check spam folder if you don't see it.
Thanks
Barrett MeekerBarrett Meeker
Still no e-mail.   I was able to get the Anti-Theft app to crash though and uninstalled it then before it could restart.   Not really an ideal solution but I guess it shows the Anti-Theft  sim card lock out doesn't work well anyway.  :/
ZbynekZbynek (Avast) 
Hi Barrett,
I have transfered this issue to proper department.
I will keep you informed here.
Thanks
ZbynekZbynek (Avast) 
Hi Barrett,
Plesae try it again it should be fixed now.
Thanks
This was selected as the best answer
Barrett MeekerBarrett Meeker
Yay!    working now!    Thanks.
ZbynekZbynek (Avast) 
Hi Barrett,
I am happy to see that your issue is resolved.
Thanks for posting back.
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