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Nicolai Schad JS:Agent-EGY [Trj]
I have been getting this thread pop-up from AVG (internet security-paid subscription) for 2 days now:
Thread: JS:Agent-EGY [Trj]
URL: http://wpad/wpad.dat
Process: C:\Program Files\AVG\Antivirus\AVGUI.exe,
whenever I am online.
I disconnected the computer from the internet and ran a "deep scan" as well as as "root-time scan" set to automatically clean for "Viruses" and inform about "pot. unwanted programs", but it found nothing and once connected to the internet again, the same message pops up again.
This is getting really frustrating and somehow scary, appreciate any help and advice.
Thanks Nico
![AVG JS:Agent-EGY [Trj]]()
Thread: JS:Agent-EGY [Trj]
URL: http://wpad/wpad.dat
Process: C:\Program Files\AVG\Antivirus\AVGUI.exe,
whenever I am online.
I disconnected the computer from the internet and ran a "deep scan" as well as as "root-time scan" set to automatically clean for "Viruses" and inform about "pot. unwanted programs", but it found nothing and once connected to the internet again, the same message pops up again.
This is getting really frustrating and somehow scary, appreciate any help and advice.
Thanks Nico
Thanks. Turns out there is/was no virus or better saying Trojan, but only false positives/alerts caused by conflicting programs and/or AVG.
A simple uninstall and new install of AVG internet security resolved the issue.
Thanks and all the best
Nico
All Answers
We'll certainly help you resolve this. Please click 'See details' on the pop up and share a screenshot (http://avgclick.me/getscreenshot) of it. Do you receive this randomly when connected to internet or when you start a browsing session? If it appears upon starting a browsing session, did you try using a different web browser to verify?
Thanks for the prompt reply:
1. Screenshot: Following your link above, it suggests to submit the screenshot via emial (which I also received with your reply), hence I am not sure I should share here or via email, but lets try here first
2. I might be wrong, but the only pertinent info one can get from a screenshot incl. detail is already in my post, meaning the name, URL and process
3. This pop up comes up the moment the computer is connected to the internet/online and links to AVG itself as it appreas and is not any major internet browser related at all.
No Internet browser was open/active at the time. It also seems to affect other programs, such as AutoCAD (see below)
We've asked for the screenshot to see which AVG component has detected this threat. It seems some adware application or an unwanted browser extension is trying to establish a connection to this website. Please verify and uninstall the unwanted applications and reset your web browsers to default settings. Monitor the situation and let us know if you still receive this threat detection pop ups.
I am not sure follow. My screenshot and email clearly indicate that my web browser (100% Mozilla Firefox btw) is not affected, neither appears to be the cause, but that AVG itself is affected as well as some brower within AutoCAD.
If I understand you correctly, you want me to uninstall AVG and AutoCAD? Does that make any sense, or better asking, does AVG not provide a removal tool for teh actual Trojan?
I see that you paid for a virus removal assurance service. I have sent an email containing instructions to get connected with our remote assistance team. Please connect with them and they will be glad to scan your PC for virus.
Thanks. Turns out there is/was no virus or better saying Trojan, but only false positives/alerts caused by conflicting programs and/or AVG.
A simple uninstall and new install of AVG internet security resolved the issue.
Thanks and all the best
Nico
We have received your recent query in a new post. We're sorry to hear that the issue has reccurred. To analyze it further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent an email containing steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Email received, report/sysinfo created and output file sent.
Thanks Nico
We've escalated this issue to higher level technical team. They will get back to you via email at the earliest to assist you further.
Thank you for your patience.