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Roy IrelandRoy Ireland 

Meltdown

Apparently Microsoft still does not recognize AVG as being compliant - I have not been able to download the "Meltdown" protection as of Jan 5, 2018, nor have I seen any activity by AVG that indicates the proper registry keys have been set.

As this is my first posting, I am not sure of the process. Will AVG notify me of the fix or will I have to log into this page again to check for a solution?
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hello Roy,

Please be informed that AVG 2017 is compatible with the Windows patch and we protect against the malware that can take advantage of the security hole.
Casey AllenCasey Allen
That's not even an answer. I tried updating my avg and there is still no patch. If you can't actually answer, please spare us the spin. thank you. I think it's time to buy a better antivirus because avg is not working out anymore. what a joke. 
Alok KumarAlok Kumar (Avast)
Hello Casey,
I'm sorry for any inconvenience caused. May I know what exactly happens when you tried to update AVG or when you tried to download Meltdown protection. Is there any error message, if yes then share a screenshot of the error message to assist you further. Because AVG 2017 is compatible with the new Windows patch "Meltdown protection" so there should not be an issue updating AVG or downloading Meltdown protection.
Best regards,
Alok.
Alan BinchAlan Binch
Casey, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru
Byron KelleyByron Kelley
Apparently AVG is NOT downloading the registery entry because as of 7 Jan 18 it still was not installed on my computer. I am running Windows 7 but that should not make any difference. I had to install it myself.
Bhuvaneswari VairavanBhuvaneswari Vairavan (Avast)
Hi Guys,

As we disguised already,  AVG 2017 is compatible and to ensure your AVG Antivirus software is up to date refer this article https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Meltdown-Spectre-vulnerabilities.
D MarraD Marra
Ok listen, I also have this problem. It is up to date I can assure you. I have un-installed and reinstalled. It STILL does not create the registry key that microsoft requires. 

THERE 
IS 
SOMETHING
WRONG.

We are on Wisnows 7 SP1 machines and are lacking the registry key in KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat as required by microsoft in order to get the update. 

Please escalate this to someone who can actually help because every thread I read in these support forums is the same canned response. The message I am getting is that I cannot trust AVG to protect my computer if it can't even address a problem with its installer. 
AvinashAvinash (Avast) 
D Marra,
I certainly understand this must be upsetting. Please try to disable AVG protection (right click on AVG system tray icon and toggle O/Off slider to disable protection) and then try to manually check for Windows update.

Right-click the Windows Start button and select Settings from the menu that appears.
Click Update & security.
Ensure the Windows Update tab is selected on the left side menu, then click Check for updates.
Click Restart now after installing all available updates.
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