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Nigel YoungNigel Young 

Windows Live Mail problem

Having a problem when trying to get my Gmail to download in my windows live mail account, i keep getting this message.
Unable to send or receive messages for the Gmail (n.c.young1950) account. Header download for the 'AVG phone' folder did not complete. The operation was cancelled by the user.

Server Response: AUTHENTICATIONFAILED] Invalid credentials (Failure)
Server: 'imap.gmail.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes
Best Answer chosen by Nigel Young
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Nigel, we will help you with necessary information.

Disable the AVG and check for the issue again.

Also provide us the screenshot of the issue?

All Answers

Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Nigel, we will help you with necessary information.

Disable the AVG and check for the issue again.

Also provide us the screenshot of the issue?
This was selected as the best answer
Nigel YoungNigel Young
Hi Santosh,
Not sure what i have done but managed to download mail ok now, have been checking settings  and all is ok now.
Thanks for your input.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Nigel, glad to hear that your issue has been solved.

Let us know if you face any issues.
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