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Mary McIntyre Billed for a Product Not Purchased
My mobile phone account is being billed for AVG Pro. I did not purchase this product. When I logon, it is not listed either online or from my phone. My phone lists AVG as the charging party: $11.99/month!!! I can't get through via my pc or phone because those two places say I don't have that product subscription. My mobile phone carrier won't block the charge. A phone call to support got me nowhere. They couldn't see that I had the product and supposedly referred it to the "mobile" group and supposedly sent me an email. No email ever arrived. I am a retired IT person. It is not in my Spam. There is no email. I am getting the grand run around. STOP THIS ILLEGAL CHARGE!!!!
We're glad to look into this & help you.
Upon checking your records, we see that you've raised another request & it has landed in correct channel. We do have a specialized team, who deals with mobile queries. Your ticket has reached them.
They'll reach you at the earliest & help you via email. Please wait for an email from them.
Thank you for your understanding in advance!