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Roy LeggittRoy Leggitt 

Cannot Retrieve License Number

I installed paid AVG on my new Windows 8.1 computer and cannot retrieve my License Number. When I request it, the response is that it cannot find my email royc@cts.com. However, my profile indicates this address and my registration for the support forum is royc@cts.com.
Alan BinchAlan Binch
Roy, If you need to look up your license number, please use the AVG License Retrieval form (http://www.avg.com/lost).
AVG Guru
Alan BinchAlan Binch
Other Roy Leggitt posting (https://support.avg.com/answers?id=906b0000000D3oHAAS).
AVG Guru
Roy LeggittRoy Leggitt
Alan,

This coversations seems to be in a loop. I never did see your answer other that the above that only loops me back to my original post.

Did you see that I tried the License Number Retrieval Form  and it responded that it could not recognize my royc@cts.com email address even though that is my email address for both my p;rofile and this support forum. My subscription should still be in effect. I purchased Pro last September.

Roy
Alan BinchAlan Binch
OK Roy, I'm not an AVG employee therefore I've no access to your records. Have a look @ this article (http://avgclick.me/SupportContacts). Both Phone & Chat support are available.
AVG Guru
AvinashAvinash (Avast) 
Hello Roy. Sorry for the inconvenience caused. I have check your account details under your email address royc@cts.com and found an active subscription for AVG Performance. Please note that AVG Performance does not require a license number to install it. It only requires your email address and password of AVG my account to activate it. Please check the article below once.
1) To install AVG Performance: http://avgclick.me/1FmXxG7
2) To activate AVG Performance: http://avgclick.me/ActivateZen

Please feel free to contact us should you need any further assistance.
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