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Robert WilsonRobert Wilson 

Update error

I recently renewed my Internet security Suite. On the first and subsequent updates, even though the update is shown as successful, I keep getting the following message in red letters "You are not fully protected !  UpdateManager: general error"
I'd appreciate any ideas on how I can correct this issue.

Robert

 
Best Answer chosen by Jan (Avast) 
Kenza CohenKenza Cohen
A very Good Evening to you Robert!
I have done some digging and this error is normally caused by either .net framework or Windows Installer Problems so lets cover all of the bases so we can get you back to normal.

Fixing Windows Installer
Note that this method requires using the registry editor in Windows. Modifying the registry can cause problems to Windows. I Recommend you Backup the registry before making any changes.
  1. Click Start > Run and then type regedit.exe. Hit the OK button to open the registry editor.
  2. In registry editor, navigate to HKEY_LOCAL_MACHINE\SoftwareMicrosoft\SQMClient\Windows\DisabledSessions
  3. In the right pane, delete all registry string data except the default string. The image below displays what you should see after deleting the registry strings for the DisabledSessions key. Note: Do not delete anything at the left pane and do not delete the DisabledSessions key.
User-added image
Fixing .Net Framework

Some software programs use Microsoft .NET Framework and if there are corrupted files, you need to repair the .NET Framework: I Know it is a bit long winded but that should sort out your problems, if you get stuck or need a bit of extra help feel free to reply.

Good Luck and let me know how you get on!

Regards,

Kenza

All Answers

Kenza CohenKenza Cohen

Hi There Robert,
This is definately unusual behaviour for AVG, i would like to link you to an AVG Knowledge Base article walking you through Repairing AVG Step by Step (you can click the link below)

Please try this first and should this not solve the problem please feel free to reply to my post and i will investigate this matter further.

Repairing AVG Installation   (https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-repair-AVG" target="_blank)

Regards,

Kenza
Robert WilsonRobert Wilson
Hi Kenza, Thank you for the prompt reply. Later I'm going to try the link you posted then I'll let you know how things go.

Thanks,

Robert
Kenza CohenKenza Cohen
No Problem at all Robert!

Let me know how you get on.

Regards,

Kenza
Robert WilsonRobert Wilson
Kenza,

I tried the link you recommended "Repairing AVG Installation" and got the same problem with the following message:
Error code: 0xC0070643
Error message: General internal error
Additional message: MSI engine: Failed to instal the product
Context: AVG product instalation, MSI action failed
Although this time there was no warning message in red letters, the instalation failed to complete.
I then noticed that my installed AVG was 2013, so I decided to uninstal that and download the latest 2015 files which I still have on my PC. The problem is I got the same message about filure to instal and so was left with no Antivirus or Firewall. As a temporary measure I've installed Microsoft Security Essentials but I really want the AVG Suite I paid for.
Hope you can help me.

Robert
 
Kenza CohenKenza Cohen
Hi There Robert!
Thank you for your reply, lets get this sorted shall we?

If i could ask you to click the link below to the AVG Utilities Page (it will open in a new window)
http://www.avg.com/gb-en/utilities (http://www.avg.com/gb-en/utilities" target="_blank)

Depending on whether you are Using 32-bit or 64-bit please download the Relevant AVG Remover, once dowloaded please run the file as an administrator you can do this by right clicking the file and selecting run as administrator.

Follow the instructions on screen and once it asks you to restart please restart your computer then try re-installing.

Once you have restarted try installing again.

Regards,


Kenza
Robert WilsonRobert Wilson
Hi Kenza,

Once again thanks for the prompt reply.
I followed your instructions to the letter and got the same result with the same message: 
Error code: 0xC0070643 etc...
I don't know what happened because I've been running AVG Suite for 3 or 4 years now and never had any installation problems. What do I do now?

Robert.
 
Kenza CohenKenza Cohen
A very Good Evening to you Robert!
I have done some digging and this error is normally caused by either .net framework or Windows Installer Problems so lets cover all of the bases so we can get you back to normal.

Fixing Windows Installer
Note that this method requires using the registry editor in Windows. Modifying the registry can cause problems to Windows. I Recommend you Backup the registry before making any changes.
  1. Click Start > Run and then type regedit.exe. Hit the OK button to open the registry editor.
  2. In registry editor, navigate to HKEY_LOCAL_MACHINE\SoftwareMicrosoft\SQMClient\Windows\DisabledSessions
  3. In the right pane, delete all registry string data except the default string. The image below displays what you should see after deleting the registry strings for the DisabledSessions key. Note: Do not delete anything at the left pane and do not delete the DisabledSessions key.
User-added image
Fixing .Net Framework

Some software programs use Microsoft .NET Framework and if there are corrupted files, you need to repair the .NET Framework: I Know it is a bit long winded but that should sort out your problems, if you get stuck or need a bit of extra help feel free to reply.

Good Luck and let me know how you get on!

Regards,

Kenza
This was selected as the best answer
Alan BinchAlan Binch
Robert, Before you tried to install AVG have you made sure that you've totally uninstalled Microsoft Security Essentials?.. Have a look @ this article (http://avgclick.me/prepareforAVGinstall).
AVG Guru
Robert WilsonRobert Wilson
Hi Alan,

If I uninstall Security Essentials won't that leave me unproteted while I'm online? I have to be on-line to instal AVG, right? or not?

Robert
Alan BinchAlan Binch
Robert, Before you uninstall Microsoft Security Essentials you could actually download & then eventually use either the 32 or 64 bit off-line install file whichever suits your system.
AVG Guru
Robert WilsonRobert Wilson
Ok ALan, thanks for the advice.

Robert
Robert WilsonRobert Wilson
Kenza,

Thanks for the guidance on NET frameworks. It seems pretty easy to follow. I'm going to print out your instructions then tomorrow when I have more time i'll I'll try it out. I'll keep you posted on how things go.

Thanks again for your trouble.

Robert
Kenza CohenKenza Cohen
No Problem Robert!

I Look forward to you coming back with good news, if you get stuck feel free to reply and i'll have an instant e-mail notification.

Good Luck, my fingers are crossed for you!!

Kenza
Robert WilsonRobert Wilson
Kenza,

It seems you were on the right track. During the process you suggested I discovered that there are a number of incompatability issues with NET so I decided that the best thing to do is reinstall Windows.
I'll do that this weekend then  install AVG again. I'll let you know how it goes.

Thanks,

Robert
Kenza CohenKenza Cohen
Hi Robert,
Thats brilliant news that we finally got to the bottom of it!!!

Before wiping remember to backup your important files so you don't have problems later when you think oh i need that from my documents (even i do that sometimes!)

Please do keep me informed, nothing makes me happier than seeing that problems are sorted and i'm here if you get stuck,

Regards,

Kenza
Robert WilsonRobert Wilson
Hi Kenza,

Well thanks to your advice on NET Framework I did a clean reinstal of Windows and then installed AVG without any problem now it's up and running normally. I'd really like to thank you for your persistence and for sharing your expertise. It's good to know there is someone knowldgeable to count on when these problems come up.
Once again many thanks.
Robert
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