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ShowAll Questionssorted byRecent Activity
Tuan NguyenTuan Nguyen 

AVG Anti Track auto renewal cancellation from trial

Hello everyone,
I have a question on how to cancel AVG Anti Track auto-renewal from the 30-day trial. I know there is the user page to manage your AVG subscriptions but I don't think it is working correctly right now, is there any other way to contact the team on this matter as soon as possible since I don't want to get charged. Thanks in advance.
Best Answer chosen by Tuan Nguyen
Balasubramanian SBalasubramanian S (Avast) 
Hello Tuan,

There is an ongoing issue with our AVG MyAccount server and that is the reason you are not able to manage the subscriptions from it.
We apologize for the inconvenience caused and this will be fixed as soon as possible. Your patience is much appreciated.
As per your request, we have cancelled the auto renewal service for AVG Anti-Track (30 day) trial order.
Hence, you will not be auto charged for them.
Thank you.

All Answers

Balasubramanian SBalasubramanian S (Avast) 
Hello Tuan,

There is an ongoing issue with our AVG MyAccount server and that is the reason you are not able to manage the subscriptions from it.
We apologize for the inconvenience caused and this will be fixed as soon as possible. Your patience is much appreciated.
As per your request, we have cancelled the auto renewal service for AVG Anti-Track (30 day) trial order.
Hence, you will not be auto charged for them.
Thank you.
This was selected as the best answer
Tuan NguyenTuan Nguyen
Thank you so much for the quick reply and action.
Balasubramanian SBalasubramanian S (Avast) 
You are most welcome, Tuan.
Have a nice day!
stephen millingtonstephen millington
hi how do i cancel AVG AntiTrack (30-day Trial) plz mine runs out tomorrow and do not wont to be billd for it as it messd my computer up
Midhun AloorMidhun Aloor (Foundever)
Hello Stephen,

We'll certainly help you with the cancellation.
Since you are not the author of this post, we don't have your account information.
Please write back to us in your own/new post so that we can get your account information and assist you further.
Thank you for understanding.
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