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Vladimir MolotkovVladimir Molotkov 

Unable to install AVG internet security

I have the serial for it (see order number 37-4252212), during the installation computer
accepts the serial, begins the installation, but then tells about the error during the installation. Unfortunately I did not write out the error message, but can do this procedure once again in case of emergency.
Vladimir MolotkovVladimir Molotkov
OK I've  reoeated the installation and copied the error message (maqnually, no copy-paste was available):
Driver installation failed
error code: 0xC0070643
error message: general internal error
additional message: MSI engine: failed to install the product
@AVGMSI_error 27046
driver installation failed (0xC0000135)
Driver installation failed
error code: 0xC0070643
error message: general internal error
additional message: MSI engine: failed to install the product
@AVGMSI_error 27046
driver installation failed (0xC0000135)








 
Balasubramanian SBalasubramanian S (Avast) 
Hello Vladimir. Sorry for the inconvenience caused. I would request you not to post your personal details on the public forums. I certainly understand that you get a error while installing the AVG Internet Security. I would request you to follow the below mentioned instructions once:

1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Balasubramanian SBalasubramanian S (Avast) 
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
4) Second step is to use AVG BFE Fix tool. To download AVG BFE Fix Tool please click on the following link: http://download.avg.com/filedir/util/AVG_BFEfix.exe .
5) Run the downloaded file, click Accept to confirm the license agreement, and then click Continue. Your computer will be automatically restarted.
6) Run the AVG installation again. To download, install and activate AVG Internet Security program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .

NOTE: If the issue still persists please try running the AVG BFE Fix tool in Safe Mode. To boot your PC in Safe Mode please have a look at this link: http://avgread.me/1JwmD6g. Thank you.
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