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Keith Williams How do I contact AVG Support by Email
I have an issue with AVG antivirus on my computer.
The action Centre says I have 2 important updates, but they will not update; Update Failed General Issue.
As for the main information box the Computer and nnow Internet circles are red saying not covered.
I looked at the online support and using AVG Remover removed and then reinstalled AVG.
The issue remains but abd it now says it has expired, but it does not expire until June 2017. For both it says update required but when I try to update I get the same message.
I am unable to contact AVG by telephone and have circled the website so many times trying to fined online help. On one occasion I was offered the opportunity to chat, but once clicked to be told chat is not available. I even created an account hoping I would find a route for direct support, but nothing. Up to now, I have spent 3 hours trying to find an answer. Each link to reach Customer Support leads to the same page, and a telephone number which then leads nowhere other than back into the loop.
This is the second time. 6 months ago I was told my licence had expired totally. Technical support removed AVG and installed it again.
I am finding the support offered by AVG appalling.
KW
The action Centre says I have 2 important updates, but they will not update; Update Failed General Issue.
As for the main information box the Computer and nnow Internet circles are red saying not covered.
I looked at the online support and using AVG Remover removed and then reinstalled AVG.
The issue remains but abd it now says it has expired, but it does not expire until June 2017. For both it says update required but when I try to update I get the same message.
I am unable to contact AVG by telephone and have circled the website so many times trying to fined online help. On one occasion I was offered the opportunity to chat, but once clicked to be told chat is not available. I even created an account hoping I would find a route for direct support, but nothing. Up to now, I have spent 3 hours trying to find an answer. Each link to reach Customer Support leads to the same page, and a telephone number which then leads nowhere other than back into the loop.
This is the second time. 6 months ago I was told my licence had expired totally. Technical support removed AVG and installed it again.
I am finding the support offered by AVG appalling.
KW
All Answers
We appreciate your efforts in trying to fix the issue, we apologize for the difficulties. We can resolve this issue by uninstall and reinstall AVG in safe mode.
Please reboot your device http://avgclick.me/rebootintosafemode in safe mode, click on this link to run Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin ->pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files. Reboot your device in normal mode and proceed with the installation as suggested here: http://www.avg.com/us-en/download .
Refer this link: http://avgclick.me/AVGtechnical to contact our technical support or use the below contact numbers.
Calls from outside the US, UK or AU may be subject to international charges from your telephone provider. Toll-free phone numbers to Technical Support: USA & CA: +1 925 732 4274 AU & NZ: +61 281 034 937 UK: +44 1163 668 542
Please feel free to get back to us for any issues with AVG. Thank you!
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Regards
Robert Lavery
We'll certainly check & clarify this for you.
Unfortunately, since you are not the author of this post, we don't have your account information.
Please write back to us in your own/new post so that we can access your account information and assist you further.
Thank you for understanding in advance!
I found it extremely difficult to understand the recipient as his English was very hurried and spoken with a strong accent. There was also a lot of family background noise and interruption.
I was transferred to your technical support, where I listened to music for a couple of minutes before being cut-off.
My queries were simple:
What is actually covered by AVG Ultimate.
Why, after automatically scanning my system does it state that some of my drivers are not up to date and then tries to charge me again for updating.
VPN does not recognise me as being the UK, no matter how many times I register London UK. I have to disable it to use my online banking, BT Sport and on occasions some other sites.
When installing/renewing these products do I have to activate/reactive these products or does this happen automatically.
Kind Regards,
Patrick McBrearty
We are really sorry for the inconvenience caused. We will surely check and help you to resolve it.
AVG Ultimate (Multi-Device): Can be used on 10 devices simultaneously and includes products for Windows, Mac, Android, and iOS.
For Windows :
AVG Internet Security | AVG TuneUp | AVG Secure VPN | AVG AntiTrack
For Mac :
AVG Internet Security | AVG TuneUp Premium | AVG Secure VPN | AVG AntiTrack
For Android :
AVG AntiVirus Pro | AVG Cleaner Pro | AVG Secure VPN
For iOS :
AVG Secure VPN | AVG Mobile Security Pro
To know more about it,
AVG Ultimate subscription bundles - FAQs (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Ultimate-FAQ)
Regarding driver update :
You are getting suggestion from AVG to update outdated drivers. This can be done by AVG driver updater program. This is standard program which will not cover under AVG Ultimate.
If you do not wish to receive other products suggestion, you can disable it from privacy settings.
Regarding VPN issue :
For your information, its something we have very little control of as its mainly up to the service provider (Eg.Sky, BBC, Netflix, Bank sites) whether they allow VPN connections or not. In some regions, VPN doesnt work due to the restrictions on the concerned website.
So, you can turn off VPN when you access bank sites or try to change the location in VPN and check whether its working.
Regarding subscription activation :
When the subscription was already activated in devices if the renewal happens, the subscription validity will be extended automatically.
If you have any clarification, please do let us know. Thank you.
We're sorry to hear that you feel this way.
We will certainly check and help you.
We're sorry to inform you that, presently we do not have a dedicated email address to reach us, however, you can reach our 24/7 AVG Support using the below contact details,
24/7 Sales Support
United States: +1 844 259 8811
UK: +44 (0) 800 652 4940
Australia: +61 1800 429 319
Note: Calls from outside the US, UK or AU may be subject to international charges from your telephone provider.
Chat with us online: https://support.avg.com/support_sales?l=en
If you'd like to give us a chance to further look into your queries/concerns, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.