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Sharon Barney Can't access icert.dol.gov
I haven't been able to access this website for the past 2 months, although I was able to access it back in January. I believe it is related to the security certificate. Received this error through Mozilla Firefox:
Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
It also won't load on Microsoft Edge. Help!
Secure Connection Failed
The connection to the server was reset while the page was loading.
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
It also won't load on Microsoft Edge. Help!
We understand how something like this can really try your patience.
Could you please let us know the name of the AVG product you have installed in your pc? also provide us the screenshot http://avgclick.me/getscreenshot of the error message you received? so that we are happy to assist you better. We request you to reset your browser once and check whether you are able to login to the icert.dol.gov website.
Please feel free to contact us for any further assistance. Thank you.
Thank you for providing us the screenshot of the issue.
Could you please let us know whether you tried resetting your browser and checked whether your issue has been resolved? if not please reset the browser and check whether you are able to load the site.
Please feel free to contact us for any further assistance. Thank you.
Actually Aravind suggested you to reset your Edge browser and then asked to access the website.
Reset is different from restart of the browser.
To reset Edge browser please follow the instructions mentioned in this link: http://www.thewindowsclub.com/reset-microsoft-edge-browser-to-default-settings-in-windows-10
Also we request you to try accessing the website from a different browser like Firefox or Google Chrome and do let us know the status of it.
However, as mentioned above, I have tried to do this through Mozilla Firefox (my primary browser) and it also doesn't work. I just tried on Google Chrome (that I just installed) and still doesn't work.
So that is 3 different browsers where it doesn't work. I don't see how resetting Edge will resolve the issue. I think it is related to the security certificate with the site itself, and AVG not recognizing it.
We apologize for the delay in response. Please let us know the status of your issue now? If the issue persist, please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://download.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output.
We will analyze the received files and provide you with further information. Thank you.