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Brett PattonBrett Patton 

Pop-up offers

I recently purchased and installed AVG Internet security.  When browsing the web with Chrome while shopping for various products or services, I often (too often) receive AVG pop-up offers for alternative products or services.  How does one disable these pop-ups?
Priyanga SekarPriyanga Sekar (Sitel)
Hello Brett,

We are here to help.
Do you wish to remove pop-ups in web browsers or in AVG program's user interface?
Larry GinsburgLarry Ginsburg
Anna, your answer is fine until it gets to typing "popups." There is a second "settings"on the left hand side of Chrome, but you can't type "popups.". The popups are aggravating, occurring at least once per session. If I can't get rid of AVG's popups, I'll look for another vendor when my subscription expires.   
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Jennifer,

This isn't the experience we want you to have. 
Please let us know when does the system's performance goes down. Is it while startup or browsing?
AvinashAvinash (Avast) 
Hi Perry.
Thank you for the kind words.
Regarding the issues you mentioned, I can assure AVG AntiVirus or AVG TuneUp does not remove any files without user consent. And, few users did report that AVG is using more resources than it should which caused the slowness. Our technical support team is available 24/7 and they can analyze the situation to find the root cause and resolve it.
AvinashAvinash (Avast) 
Hi Muneeb.
You are receiving these suggestions from AVG because you installed AVG Safe Price extension in your web browser.

AVG SafePrice is a free browser extension that helps you save money in online shops and travel sites. AVG SafePrice selects the best prices from a database of trusted e-shops and displays them in the top right corner of your browser so you don't have to leave your shopping site. It also searches for coupons that can be applied to your purchase and notifies you if one is found.

You can reduce or customize AVG SafePrice notifications via settings. Alternatively, refer to instructions in the relevant section below to remove AVG SafePrice altogether:

Google Chrome

  1. Open Google Chrome.
  2. Click the  Menu icon (three dots) in the top-right corner of the browser, and select More tools ▸ Extensions.
  3. Follow the relevant directions according to your Google Chrome version:
    • 66.x or higher: Click the blue (ON) slider in the AVG SafePrice tile so it turns gray (OFF) to disable AVG SafePrice. Alternatively, click Remove to uninstall AVG SafePrice.
    • 65.x or lower: Untick the Enabled box next to AVG SafePrice to disable the extension. Alternatively, click the Trash icon to uninstall AVG SafePrice.

Mozilla Firefox

  1. Open Mozilla Firefox.
  2. Click the  Menu icon in the top-right corner of the browser, and select Add-ons (the puzzle icon).
  3. Ensure Extensions is selected in the left panel.
  4. Click Disable next to AVG SafePrice to disable the extension. Alternatively, click Remove to uninstall AVG SafePrice.
Dinesh KrishnanDinesh Krishnan (Foundever)
Hi Hazra,

We're glad to look into this & help you.
Sometimes, this might happen if the website is under maintenance or unreachable temporarily when you attempted to access it. Would you be so kind to try accessing the website in a different browser to check if it helps?
Also, attempt to access the website in Chrome once again to check if it allows you with the extension enabled.
Muneeb QadarMuneeb Qadar
Iam facing an issue while I open my website (https://www.branex.ae/) in my laptop. Can any one tell me whats happening with my AVG. Thanks.
Balasubramanian SBalasubramanian S (Avast) 
Hello Muneeb,

Are you getting any threat detection popup from AVG when you access your website?
If yes, we request you to create your own post and then share a screenshot of the threat detection popup by clicking on "see details".
If you are using the paid version of AVG, do reach our technical chat team using this https://support.avg.com/support_tech_chat link to get further assistance.
Thank you.
raheel kamilraheel kamil
I am also facing this type of issue on my desktop while opening my website https://www.kamilwebsolutions.ae/.
Looking for recomendations.
 
Balasubramanian SBalasubramanian S (Avast) 
Hi Raheel,

Please submit the URL for analysis through this https://www.avg.com/false-positive-file-form link.
Our team will analyze it and inform the status via email as soon as possible.
In the mean time, you can add the website to AVG's exclusion as mentioned in this article.
Thank you.
Donald JacksonDonald Jackson
I am also facing issues on my desktop while opening my website https://www.terabyte.ae/.
Looking for recommendations.
Donald JacksonDonald Jackson
I am also facing issues on my desktop while opening my website https://www.terabyte.ae/.
Looking for recommendations.
AvinashAvinash (Avast) 
Donald, could you share a screenshot (https://bit.ly/3hmUdkG) of the pop up you are receiving?
Mark JohnMark John
Hi there, More often I'm facing an issue, whenever I open my website ( https://www.oppsprint.com/ ) on my laptop. It crashes. Help me out with this.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Mark,

We will help you to sort out the issue

Please contact us through individual post to help you further.

Thank you.
nicek yosufnicek yosuf
I am also facing this type of issue on my desktop while opening my website   
https://coffeehero.com.au/    
Looking for recommendations.
Rakshith RajkumarRakshith Rajkumar (AVG)
Hi Nicek,

We will check that for you.
Kindly share us the screenshot of that pop up you get.
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
James JolleyJames Jolley
Hi, I recently also purchased AVG Internet Security. It seems to work well, but whenever I open my site ( https://soclikes.com/ (https://soclikes.com/" style="color:blue; text-decoration:underline)  ) my browser crashes ... Perhaps you can help with this problem?
 
James JolleyJames Jolley
Hi, I recently also purchased AVG Internet Security. It seems to work well, but whenever I open my site ( https://soclikes.com/ ) my browser crashes ... Perhaps you can help with this problem?
Midhun AloorMidhun Aloor (Foundever)

Hello James,

We'll certainly look into this & help you.
Initially, temporarily disable your AVG Internet Security as mentioned in this article & check if the issue still persists.
Also, let us know if this issue occurs in a particular web browser or in all the other web browsers you have installed on your computer.
Awaiting your response.

John MickJohn Mick
I am a web designer at 
santaynez dentalsantaynez dental
A very awesome blog post. We are really grateful for your blog post. You will find a lot of approaches after visiting your post. 
https://santaynezvalleydental.com/implant-dentistry
Evo SyahEvo Syah
Hi there, More often I'm facing an issue, whenever I open my website (https://www.hostingservers.tech/) on my computer. It crashes. Help me out with this. Both of my website is same https://www.howbali.com/
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Evo,

We are sorry to hear this.

We will help you to resolve the issue.

Please contact us through own post in order to locate your account and assist you further.

Thank you. 
Eli ThomasEli Thomas
I have bought AVG too and have faced the same problem. I have tried to read from this site https://amolife.com/reviews/instagram-likes-the-main-how-s-and-why-s-that-you-need-to-know-before-buying.html how to get more likes for my posts on instagram, but I couldn't access this site
Eli ThomasEli Thomas
I have bought AVG too and have faced the same problem. I have tried to read from this site <a href="https://amolife.com/reviews/instagram-likes-the-main-how-s-and-why-s-that-you-need-to-know-before-buying.html">https://amolife.com/reviews/instagram-likes-the-main-how-s-and-why-s-that-you-need-to-know-before-buying.html</a> how to get more likes for my posts on instagram, but I couldn't access this site
Eli ThomasEli Thomas

I have bought AVG too and have faced the same problem. I have tried to read from this site https://amolife.com/reviews/instagram-likes-the-main-how-s-and-why-s-that-you-need-to-know-before-buying.html how to get more likes for my posts on instagram, but I couldn't access this site

[www.google.com](keyword)

[url=https://soclikes.com/]https://soclikes.com/[/url]

Eli ThomasEli Thomas
I have bought AVG too and have faced the same problem. I have tried to read from this site https://amolife.com/reviews/instagram-likes-the-main-how-s-and-why-s-that-you-need-to-know-before-buying.html how to get more likes for my posts on instagram, but I couldn't access this site
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
Hi Eli,

We are sorry to hear this.

We will help you to resolve the issue.

Please contact us through own post to locate your account and help you further.

Thank you.
imane sbaiimane sbai
I am also facing issues on my desktop while opening my website https://www.yaando.com
Looking for recommendations.
Midhun AloorMidhun Aloor (Foundever)

Hello Imane,

We apologize for the inconvenience.
Could you let us know what exactly happens when you try to access that website?
Do you receive any threat/error message from AVG?
From when did you start experiencing this issue?
Awaiting your response.

Ivanka MalkovaIvanka Malkova
Hello,
I had the same problem. Thanks for the valuable advice! routerlogin
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Ivanka,

We are sorry to know this.
Please write us your own post in order to locate the account details and help you further.
Thank you.
Cody MullenCody Mullen
Hello, I purchased AVG Internet Security a year ago. It seems to work well, but whenever I try to open my site ( https://viplikes.net/ ) my browser crashes ... Perhaps you can help with this problem?
Nisha SivakumarNisha Sivakumar (Avast)
Hello cody,

We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.

Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.
sam meeisam meei
How do we turn this off? i'm sure avg sent out an email apologising for this? after that it stopped for a little while and now its back, consistantly pops up during playing games taking me out of game controls and popping up inconvient moments.

i have silent mode enabled and ticked everything that suggests to keep it popping up again.

not going to lie but i'm so close to moving anti-virus due to this.
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Sam,
 

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

kle dokle do
Love this game so much! Let's share it with many people, because it is a great game. Too awesome Drift Hunters (https://drift-hunters.co)
Sreenu YadavalliSreenu Yadavalli (Avast)
Hello Kle,

Thank you for taking your time to communicate with us.
We request you to create a separate AVG community post by clicking the link below and post your questions related to AVG in your own post, so that we will check with your AVG account and help you with additional support.

https://support.avg.com/support_ask
Thank you for your understanding.

Globalex EnviroGlobalex Enviro
I am also facing issues on my desktop while opening my website https://globalexuae.com/
Looking for recommendations.
Globalex EnviroGlobalex Enviro
I am also facing issues on my desktop while opening my website https://globalexuae.com/
Looking for recommendations.
Nisha SivakumarNisha Sivakumar (Avast)
Hi Globalex,

We will check this for you. 
Could you share the screenshot of the pop-up you get to investigate further? 
Refer to this article for the steps to capture the screenshot. 
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you. 
talley chantalley chan
AVG Internet Security is another product I recently purchased. It appears to operate well, but anytime I try to enter my 2 player games (https://2player.co) site, my browser crashes... Maybe you can assist me with this issue.
Sreenu YadavalliSreenu Yadavalli (Avast)
Hi Talley,

We are glad to look into this and help you.
May I know which browser crashes when you enter the website?
Did you try to add this website under exceptions in AVG Internet Security program and check?
(Open AVG Internet Security -- Menu -- Settings -- General -- Exceptions)
Also, please try to reset your browser once and then restart your PC.
Thank you and please keep us informed.
Patric PatriarPatric Patriar
I was using avg on my laptop with window 7. But I just install window 10 and I can't visit my site https://www.thesuccessmade.com I don't know maybe I should remove it
Patric PatriarPatric Patriar
I was using avg on my laptop with window 7. But I just install window 10 and I can't visit my site https://www.thesuccessmade.com I don't know maybe I should remove it
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Patric, 

We will check and help you to resolve it. You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.
Terry ShawTerry Shaw
I am a big fan of AVG Internet Security and the product has never been an issue, but a little bit of trouble seemed up pop up. Browser unable to open when loggin into this site [Site removed] so would really appreciate your assistance.

Thanking in advance
Hari ShankarHari Shankar (Avast)
Hello Terry,
We're sorry to know that you're facing this trouble, we regret the inconvenience caused.
We will certainly check and help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Riley ScottRiley Scott
Hello,
I have installed AVG a week ago and since then my website (https://www.appstirr.ae/) is not opening at all. I have read many others are also facing the same issue. Please tell me what is the solution for this?
Hari ShankarHari Shankar (Avast)
Hello Riley,
We're sorry to know that you're facing this trouble, we regret the inconvenience this may have caused.
We will certainly check and help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Trevor BurrisTrevor Burris
I have the same question as you canuckle (https://canuckle.io)
Sugavaneshwaran KrishnamenonSugavaneshwaran Krishnamenon (Foundever)
Hello Trevor. 
Thank you for contacting AVG Support Community. 
We will certainly check and help you. 
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Print PackPrint Pack
iam also facing same issue while opening my printing shop (https://printnpackdubai.com/) website  (printnpackdubai.com)
Samuel ManiSamuel Mani (Avast)
Hello Print,
Thank you for contacting AVG Support Community. 
We will certainly check and help you. 
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
Vaibhav yadavVaibhav yadav
I am facing issues on my laptop using window 10, while opening my website mobile app development company dubai Before I using window 7 then it is all good. 
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Vaibhav,
Thank you for contacting AVG Support Community. We will certainly check and help you. 
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.
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