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Peter JacksonPeter Jackson 

AVG Zen window won't go away

I've ended up with a stupid AVG window in the bottom right of my screen. I can't  anyway of getting rid of this. Can anyone help please? Alternative is get rid of AVG I guess.
Peter JacksonPeter Jackson
The window says " protect your  mobiles tablets and other..
 
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Peter.
I apologize for the inconvenience caused. To remove AVG icon from the bottom right end of the screen, please follow the instruction below :
- Right click on your Task Bar and select properties
- And choose customize option.
- In the list of Icons please select AVG icon in it and select "Hide icon and notifications" in it.
- Select Ok.
Please feel free to contact us back for any further assistance. Thank you.
Peter JacksonPeter Jackson
Hi Aravind,
Thanks for your reply. I've tried what you say. I've then restarted and closed/rebooted  computer but this AVG Zen box comes back (after a minute). Could it be that AVG Zen is not  part of AVG2015. But if so AVG does not  how up as an option on the Customize list. It is very frustrating to be missing a quarter of the screen! Any other ideas  please. I am running Windows 7.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Peter.
I am very sorry to hear this. Could you please provide me the screen shot http://avgread.me/1aZxsAV of the exact issue you are facing, so that we are glad to help you with it. Please feel free to contact us back for any further assistance. Thank you.
Peter JacksonPeter Jackson
Hi Avarind,
  • Here's a screenshotUser-added image
Peter JacksonPeter Jackson
As you can see the AVG Zen notice occupies a large amount of the screen. I can't see anyway to make it disappear.
KishoreKishore (Avast) 
Hello Peter. Thank you for providing us the screenshot. Could you please let us know whether AVG Zen program automatically reappears at the part of your desktop screen after every reboot of your PC? Thank you.
Peter JacksonPeter Jackson
Yes it does appear at every reboot.
Rajendra SekarRajendra Sekar (Avast)
Peter, I am sorry for the inconvenience  caused.I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download the remover tool, please click on this link: http://www.avg.com/utilities. Thank you.
Peter JacksonPeter Jackson
Thanks Rajendra.
The problem has now magically disappeared!
Hariharkumar LakshmiHariharkumar Lakshmi (Avast)
Hi Peter, thanks for letting us know,
 If you have any queries regarding AVG please feel free to contact us. Thank you
Janusz KorwinMikkeJanusz KorwinMikke
Hello.
Few days ago the same problem occured on my PC. I did use AVG remover as you said, and it was solved... for 2 days. Now a diffrient window pops out in the bottom right corner of my screen everytime i turn on the system and theres no way to get rid of it. Using the remover does nothing, it just doesnt work anymore, and i cant uninstall AVG using the control panel because theres no "uninstal" button on the AVG uninstaling window (?!). Please, tell me how to delete your software...
Janusz KorwinMikkeJanusz KorwinMikke
And heres the screenshot User-added image
JanJan (Avast) 
Hi Janusz,

This is really strange. I'd like to ask you for the AVG log files before we continue with the unistallation. Please download and run this http://download.avg.com/filedir/util/AVG_SysInfo.exe tool and follow displayed instructions. Once data are sent then use the AVG Remover tool http://download.avg.com/filedir/util/AVG_Remover.exe and let me know the unistall was successful.

Thanks
Green SnowGreen Snow
Hi,
Same thing here. The stupid (x) button on the zen/2016/AVG window (who knows what exactly, can't detect or terminate it via task manager) doesn't work and it stays on forever. It pops up after every restart, reintall, repair or whatever (except uninstall :))). And it asks for a nonexistent license key (for a free version) each first run (after updating to the new version, or reinstalling the whole thing), but clicking OK button without typing in anything makes it go away and forget about that.
I'm very disappointed :(
just like that
JanJan (Avast) 
Hi Green Snow,

Could you please screenshot the message when it pop-ups again and send it alongside with AVG logs via this http://download.avg.com/filedir/util/AVG_SysInfo.exe tool?

Thanks
Green SnowGreen Snow
The message only popped-up up once, after I updated to AVG2016 and once I re-installed it. It said that I need to re-enter my license key because there was some kind of problem. Unfortunately, having 1/6th of my screen occupied by this window (which was on top of everything) for two days or more, would have been too painful, so I removed the AVG2016 along with ZEN and got a different a-v software. Please don't hate me for that, I'll get back to AVG as soon as a more reliable version will be available. Thanks.
JanJan (Avast) 
Hi Green Snow,

No worries, I'm definitely not hating you for that because I totally understand the pain. Let me know if there is anything else I can do for you.

Have a great day
Martin LaserschwertMartin Laserschwert
I have the same problem as the previous users. The exact same window as the one that can be seen on the two screenshots posted in this thread is blocking a big part of my sceen which is really annoying to say the least. Actually this started about three weeks ago, but then I didn't use this computer for a couple of days since I was away on a trip. When I came home some days later the problem was gone and it stayed like that until today.

I've tried removing AVG and then reinstalling but as soon as I updated the protection this famous pop up reappered. Any new ideas of what to do?
Jamie KatzJamie Katz
Same issue here.  At this point I would like to permanantely remove AVG from my pc.  Please resolve this issue!!!
kool aidkool aid
Mine won't go away either and it takes up almost half the screen. I can't even see the rest of this message because I'm typing behind it. I can't write any papers for school or anything because this is in the way.
I really need this to be fixed. 
Balasubramanian SBalasubramanian S (Avast) 
Hello Martin, Jamie and Kool,

Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Please do not forget to send the screenshot and once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Thank you.
Harold SchickHarold Schick
I have the same problem.  The lower right corner of my window is blocked by a black window filling about a quarter of my window.  It has the following quotes:
"AVG Zen
Protect your mobiles, tablets, other

Bruces"s PC  +  AVG Zen can cover  etc"

Please help me get rid of this.
Thanks
Harold
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Harold,
Sorry for the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.
This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.
Please do not forget to send the screenshot and once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
Thank you.
richard hoodrichard hood
The popup has nothing to do with AVG.  It is cleverly designed to appear as an AVG.Zen popup.  It is malware,(backdoor).  I got rid of it by using Malwarebytes Anti-malware program. Use it to scan your computer. It seems to be a safe program to use.  Good Luck
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Richard,
We understand your concern.
Since this is level one technical support, we are unable to diagnose the exact issue you are facing. That is the reason we are requesting you to submit sample for analyze the situation and provide you with solution.
Thank you for understanding.
richard hoodrichard hood
Please read my response to the problem. I have not expressed any concern I have only tried to help others to resolve a problem that it took me many hours to resolve 
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Richard,
We appreciate your effort in fixing this issue.
You can also send us your valuable feedback via the following link http://www.avg.com/us-en/product-feedback, so that our developers will work on it and fix it in the upcoming update.
richard hoodrichard hood
You don't seem to understand what I wrote.  You cannot fix this, because it was not originated by AVG, the malware source has designed it's popup to look exactly like the       one that appears when you open AVG.  This was very clever of the designer, as this causes it's victims to try to get AVG to correct the problem, which of course you can't.
It can only be corrected by knowing that it is malware and addressing the problem as such. Please try to understand what I an telling you, and don't tell me that your developers are going to work on it.
AvinashAvinash (Avast) 
Hello Richard.
Thank you for you taking time to share the valuable information with us.
Tim CabsTim Cabs
In Task manager i noticed this process: avguix.exe. (there were two of them). Clicked the end process button. seemed to have gone for now.
AvinashAvinash (Avast) 
Hello Tim.
Could you please let us know which AVG programs are installed on your computer?
Tim CabsTim Cabs
There's 2 apparently:

AVG
AVG Protection
Tim CabsTim Cabs
Install dates indicated that 

AVG 1/8/2016 (Update ?)
AVG Protection 12/12/2015
AvinashAvinash (Avast) 
Tim, thank you for the information.
The two avgui.exe processes are for AVG Zen and AVG Protection. Please do not worry.
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Hello Luke,
Do you get this AVG interface every time you open AVG?
Aravind GnanamurthyAravind Gnanamurthy (Avast)
Pleased to know your issue has been sorted out, Luke. We appreciate your effort in fixing it.
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