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Eric Jones Regular, daily resident shield alerts(Atros4) on an apparently clean PC.
Hi,
For the past 5 days AVG resident shield (in antivirus free, 16.131.7924) has been reporting it finds a virus (atros4.BCWA) in a [apparently random character string].dll file in windows/temp on my computer.
Scans with (updated) AVG, Malwarebytes and/or spybot S&D find NO trace of any virus.
Yet at a regularish (~24 hours and 30 minutes) interval resident shield repeats the alert that it has found the same virus in a, differently named .dll in windows/temp. running from svchost.exe with a pid higher than any running on my PC.
After the first 4 times this happened I :
- cleared out /windows/temp and left a window open observing the direcory.
- left task manager running looking for services.
- scanned (again) with AVG, malwarebytes, spybot S&D (and ccleaner)
Next time the residentshield alert for atros4 poped up (day 5)... and before I clicked to protect me, I confirmed that:
There were NO .dll files in windows temp (either of the name claimed to be infected, or any others for that matter).
There was NO pprocess of the pid claimed to be the problem running on my computer.
I clicked to protect me anyway and, interestingly given that the file claimed to be infected did not exist and the pid claimed to be a problem was not running, AVG again stated that the threat had been removed.
What is going on???
Is there , perhaps, some problem on my computer that is spawning new instances of Atros 4 (even when not being used for anything obvious) that are detected instantly by resident shield but so transient that I cannot see them appear and dissapear again either in the directory claimed or in task manager? - And if so, - HOW does AVG claim to have removed the threat that has already gone? - But leaves it such that it recurs again ~24 hours and 30 minutes later?
Or is AVG actually the problem reporting non-exististent problems at a regular interval?
Anyone else seen anything similar?
Any suggestions?
For the past 5 days AVG resident shield (in antivirus free, 16.131.7924) has been reporting it finds a virus (atros4.BCWA) in a [apparently random character string].dll file in windows/temp on my computer.
Scans with (updated) AVG, Malwarebytes and/or spybot S&D find NO trace of any virus.
Yet at a regularish (~24 hours and 30 minutes) interval resident shield repeats the alert that it has found the same virus in a, differently named .dll in windows/temp. running from svchost.exe with a pid higher than any running on my PC.
After the first 4 times this happened I :
- cleared out /windows/temp and left a window open observing the direcory.
- left task manager running looking for services.
- scanned (again) with AVG, malwarebytes, spybot S&D (and ccleaner)
Next time the residentshield alert for atros4 poped up (day 5)... and before I clicked to protect me, I confirmed that:
There were NO .dll files in windows temp (either of the name claimed to be infected, or any others for that matter).
There was NO pprocess of the pid claimed to be the problem running on my computer.
I clicked to protect me anyway and, interestingly given that the file claimed to be infected did not exist and the pid claimed to be a problem was not running, AVG again stated that the threat had been removed.
What is going on???
Is there , perhaps, some problem on my computer that is spawning new instances of Atros 4 (even when not being used for anything obvious) that are detected instantly by resident shield but so transient that I cannot see them appear and dissapear again either in the directory claimed or in task manager? - And if so, - HOW does AVG claim to have removed the threat that has already gone? - But leaves it such that it recurs again ~24 hours and 30 minutes later?
Or is AVG actually the problem reporting non-exististent problems at a regular interval?
Anyone else seen anything similar?
Any suggestions?
We are sorry for the inconvenience caused.
This issue should be with the AVG program and not with your PC.
We request you to perform repair of AVG once by following the instructions as mentioned in this article: http://avgread.me/1BVxDSY and check whether the issue persists.
Thank You for the suggestion.
I completedd the repair as instructed - But the problem still persists.
AVG is still reporting ATROS4 in files that apparently don't exist run by processes that apparently don't exist and then telling me that it has succesfully removed the threat..
After trying the repair suggested the problem persisted.
Thi sis the second time that AVG has left me unable to use my computer (and so the internet) as it's false warnings left me without confidence I was not infected. - Both times AVG daily reports errors that later turn out never to have existed .
That is unacceptable.
Add to it:
Ever since Zen was introduced AVG has become as bad as the spam that I want protection from with repeated pop-ups and even Error messages stating that I have not installed the rubbish that I do not WANT to install and cheap tricks to try and get me to click to install ever more of your UNWANTED products. - All I Want is quiet, efficient Anti-virus. You no longer provide either efficient or quiet.
Add to THAT:
Last time I had the problem I let your technicians access my computer on explicit agreement that they would remove any and all access or diagnostic SW when finished. The technician was very reassuring - but , as I watched and monitored, did nothing other than what I had already done - and told him that I had done. did NOT fix the problem and , most unforgivably left the remote access software and didagnostic tool on my laptop as a gaping wide open security breach! (removed by myself after careful search of my computer)
I have now uninstalled AVG - hopefully in it's entirety.
I hope you can return to your roots as until about a year ago I was very satisfied with the product.
Treat your customers with respect.
Stop spamming them. Stop trying to trick them into clicking installs they don't want and STOP all the unnecessary pop-ups.
And of course, make a product that works WITHOUT giving daily false alerts.
We are sorry if an AVG product did not meet your expectations. Our main goal is to keep our customers happy. AVG carefully monitors the quality of our products and the service we provide, thank you for your valuable suggestion. Due to recent update with our AVG programs, we made this changes(AVG Zen) and gathering recommendations from our valuable customers like you. We will definitely let our developers about this. Thank you!
I have exactly the same version and the same problem since 12-1-16. I have not tested other than making sure that the alert comes up only when the internet cable is connected.
I had the same problem in August 2016 and at that time AVG found a "general" virus active during a reboot. After that there was no problem. No such luck this time.
We regret for the inconvenience caused. Have you tried to repair the AVG program and check whether it resolves the issue? If not please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.
I'm getting exactly the same problem as Eric. Exactly since December 1.... I tried to update the program but it did not solve theproblem.... Could you please look at it more carefully? I get exactly the same info as Eric above
Thank you for letting me know,
We regret for the inconvenience. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program. If the issue persists please let us know so that we could provide you with alternative resolution.
Thank you.
As mentioned in my note repair did not work. I did it on the 5th and the problem persists
Kind regards
We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
Aleksandra, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I assume that re-installing AVG does not expose the computer to attack. True? Since I am also running Malwarebytes, which should handle any incoming threat, would there be a problem with that while reinstalling?
Separately, I am running Windows 10 (current on updates). Is that what others are using? A PC running W. 7, connected through our home network, has not seen any problem.
Dave
Curiously, the problem seems to be solved after the W 10 update on Friday. I had done nothing else.
So, did Windows staff read this blog or did AVG and Windows work together? Maybe that is proprietary info, but would be nice to know that there is collaboration.
Dave