Benjamin, Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!
Benjamin, We sincerely apologize for any inconvenience this may have caused you. We appreciate all your efforts in trying to fix the issue. Let us know the exact name of AVG program you are trying to install . Make sure that you do not have older traces of AVG.
Please remove the older traces as suggested here, Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files. 2. “%temp%” and remove all the files. 3. %appdata% - Remove all the AVG folders. 4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files, restart your device and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Sorry didn't mean to post more than 1 of this problem.
Anyways, I tried deleting the files but I get a pop-up that says the action can't be completed because the folder is open in another program. Close the folder a try again. I try again and the same pop-up comes up
Benjamin, Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!
This was selected as the best answer
Benjamin Rayner
It doesn't give me the option to uninstall anything in safe mode.
Hello Benjamin, We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications. If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue. Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively. If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot. Please feel free to get back to us for further assistance. Thank you.
Benjamin, If applicable.. For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. AVG Guru
Hello Benjamin, We have sent you an email requesting necessary information. Please reply back to the same email so that we could assist you better. Thank you.
Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode
and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!
All Answers
We sincerely apologize for any inconvenience this may have caused you. We appreciate all your efforts in trying to fix the issue. Let us know the exact name of AVG program you are trying to install . Make sure that you do not have older traces of AVG.
Please remove the older traces as suggested here, Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files, restart your device and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please, feel free to let us know if you require any further assistance. Thank you.
Anyways, I tried deleting the files but I get a pop-up that says the action can't be completed because the folder is open in another program. Close the folder a try again. I try again and the same pop-up comes up
Sorry to know that, in this case, we request you to reboot your device in safemode http://avgclick.me/rebootintosafemode
and uninstall if any AVG is listed. Then proceed with the removal of traces. Let us know if you face any difficulties. Thank you!
We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications.
If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
AVG Guru
Here is what I get when I install AVG.
Could you please confirm whether you are trying to install the Free or paid version of the AVG program on your PC?
Thank you.
We have sent you an email requesting necessary information. Please reply back to the same email so that we could assist you better.
Thank you.
что делать, когда вы устанавливаете бесплатные версии avg выдает ошибку, что на картинке вопрос если августа на Windows 7
AVG Guru