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Jeff Knox Chrome won't load after AVG update
Last night AVG had me do a restart to complete an update. Since that restart, Google Chrome will not launch under my primary (Admin) profile, but it still works if I log on as a different user.
Disabling AVG components or temporarily disabling AVG completely had no effect.
Thunderbird works fine.
AVG 2015.0.5961
DB: 4355/9936 (Wed. June 03, 2015, 11:16 AM)
Link: 2679
Toolbar: 18.5.0.909
AVG Advisor, Security Toolbar, Anti-Rootkit, Anti-Spyware, AntiVirus, Identity Protection, Quick Tune, Resident Shield, Surf-Shield
Personal Email Scanner
Sys Info: MS Vista Home Premium (32-bit) Service Pack 2
Pentium Dual-Core CPU T4200 @ 2 GHz
Memory: 3032/1032 MB
Disabling AVG components or temporarily disabling AVG completely had no effect.
Thunderbird works fine.
AVG 2015.0.5961
DB: 4355/9936 (Wed. June 03, 2015, 11:16 AM)
Link: 2679
Toolbar: 18.5.0.909
AVG Advisor, Security Toolbar, Anti-Rootkit, Anti-Spyware, AntiVirus, Identity Protection, Quick Tune, Resident Shield, Surf-Shield
Personal Email Scanner
Sys Info: MS Vista Home Premium (32-bit) Service Pack 2
Pentium Dual-Core CPU T4200 @ 2 GHz
Memory: 3032/1032 MB
As an aside, I found that Chrome stores settings, bookmarks, etc. in the cloud, so they follow your login, not you locally installed program.
So, knowing that, I went to uninstall, but the MS Uninstall program kept telling me to close all of my Chrome windows and try again.
Looking in Task Manager, I found a Chrome file active under the Processes tab.
I selected that Process and clicked on "End Process."
Chrome now works.
Didn't uninstall or reinstall, just closed the stuck Process.
Apparently Chrome had not finished shutting down after I closed it before letting AVG do the restart, and this corrupted the Process that was running.
When I opened Chrome, it said it had not been shut down properly and offered to restor back to where I was when I closed it last night.
What a hassle this has been over something with a really simple fix.
Please feel free to contact us back for any further assistance.