I have been using AVG free antivirus for a very long time. One of the scans, AVG detected Trojan Horse Generic.r_EXT. After the scan, it shows that the virus has been removed. However, on every scan, it detects the virus again. Can anyone tell me how do i remove the virus completely from my system? I have tried many antiviruses software since the detection of the virus such as Microsoft Security Essentials, microsoft Safety Scanner, Anti Malware and Stinger. None of these were able to detect the virus. Only with AVG, it detects the said virus.
Start your PC in safe mode. To know how to start in safe mode click http://bit.ly/1wIKiMo. Now run full scan with AVG. Once AVG detects the threat remove it and restart your PC in normal mode. Now again run full scan with AVG.
In case the threat reappears then you have to use AVG Rescue CD. It is available for free and is used to remove tough threats. To know how to use AVG Rescue CD click this link http://avgread.me/1JFb6Dx. This should solve the problem. Thank you.
I've also had AVG AntiVirus report a Trojan horse on my computer. For at least the past week, it's just reported a Trojan horse if I'd run Microsoft Safety Scanner before or at the same time as AVG AntiVirus. I've also noticed that when I run the two programs at the same time, shortly after AVG AntiVirus reports finding a Trojan horse Microsoft Safety Scanner aborts. I'm using Windows XP.
Hello Suman. Sorry for the inconvenience caused. I have sent you the email instructions to get assistance regarding this. Please check for the email on spam or junk folders if the email is not present in the inbox. Thank you.
Hello Robert. Do you mean that the removed Trojan threat by AVG comes back again after the system restart? Whenever you run two antivirus program on the same Operating system there will always be some conflicts and that should be the reason for the abort of Microsoft Safety Scanner.
"Whenever you run two antivirus program on the same Operating system there will always be some conflicts and that should be the reason for the abort of Microsoft Safety Scanner." Thanks. That sounds reasonable. "Do you mean that the removed Trojan threat by AVG comes back again after the system restart?" No.
Hello Robert. Thank you for replying us back. I kindly request you to have a look at this article http://avgread.me/1K1IqEh to remove the conflicting programs from your PC. Thank you.
"Do you mean that the removed Trojan threat by AVG comes back again after the system restart?" I followed your implied suggestion, that I restart my computer between running Microsoft Safety Scanner and running AVG AntiVirus. It worked, AVG Antivirus showing no threats when I ran it. "I kindly request you to have a look at this article http://avgread.me/1K1IqEh to remove the conflicting programs from your PC." I read the article but didn't act on it because (1) restarting my computer between running the programs worked and (2) I don't keep Microsoft Safety Scanner installed on my computer, downloading and running it each time that I use it. Thanks to both of you.
Hi Robert , I will help you with the issue, has the virus been completely remover ? Do you still get Trojan Horse Generic.r_EXT everytime you restart the computer ? Thank you
"I will help you with the issue, has the virus been completely remover ? Do you still get Trojan Horse Generic.r_EXT everytime you restart the computer ?" After reading your message, I ran AVG AntiVirus. It reported that there are no threats on the computer. Apparently it finds a threat only when it's run at the same time as Microsoft Safety Scanner or when it's run after Microsoft Safety Scanner without my restarting the computer before running it. Thus I plan in the future to run Microsoft Safety Scanner on its own and to restart the computer after I run it. Thanks for the help that AVG Technologies gave me in solving the problem.
In case the threat reappears then you have to use AVG Rescue CD. It is available for free and is used to remove tough threats. To know how to use AVG Rescue CD click this link http://avgread.me/1JFb6Dx. This should solve the problem. Thank you.
"Do you mean that the removed Trojan threat by AVG comes back again after the system restart?" No.
"I kindly request you to have a look at this article http://avgread.me/1K1IqEh to remove the conflicting programs from your PC." I read the article but didn't act on it because (1) restarting my computer between running the programs worked and (2) I don't keep Microsoft Safety Scanner installed on my computer, downloading and running it each time that I use it.
Thanks to both of you.
After reading your message, I ran AVG AntiVirus. It reported that there are no threats on the computer. Apparently it finds a threat only when it's run at the same time as Microsoft Safety Scanner or when it's run after Microsoft Safety Scanner without my restarting the computer before running it. Thus I plan in the future to run Microsoft Safety Scanner on its own and to restart the computer after I run it. Thanks for the help that AVG Technologies gave me in solving the problem.