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ShowAll Questionssorted byRecent Activity
Cain BCain B 

Enhanced Firewall cannot be turned on.. I think?

So I went to turn on this new enhanced firewall feature after updating to the latest version of AVG Internet Security and it seems like I can't for some reason. When I click on TURN ON it gives me this error message:

Enhanced Firewall not available!
 

Repeated attempts ended in the same way. However here's the thing, when I went to check on the Enhanced Firewall option in the Hacker Attacks screen, it's apparently actually turned on but for some reason it keeps telling me that it's off in the main menu and urges me to turn it on, ending up with the same error message. I tried making it turn on via a computer scan when it gets to the Advanced issues section multiple times, the scan tells me that it's off, I click on RESOLVE ALL, it says the issue is now fixed, only to return to the main menu where it yet again tells me that the enhanced firewall is off.

Is this a bug caused by the latest version of AVG Internet Security, or this a problem on my part? An answer would be appreciated, thanks.

Best Answer chosen by Cain B
Midhun AloorMidhun Aloor (Foundever)
Hello Cain,

We apologize for the inconvenience.
We will help you resolve this issue.
Please follow the below steps to fix the issue.:

1. Open AVG Internet Security and click  Menu on the top right of the program.
2. Click Settings
3. Click Troubleshooting.
4. Scroll down to the "Reset All Settings" section and Click the "Reset To Default" option.

Once it is done, please restart your PC and check if the issue persists.
Keep us posted.

All Answers

Midhun AloorMidhun Aloor (Foundever)
Hello Cain,

We apologize for the inconvenience.
We will help you resolve this issue.
Please follow the below steps to fix the issue.:

1. Open AVG Internet Security and click  Menu on the top right of the program.
2. Click Settings
3. Click Troubleshooting.
4. Scroll down to the "Reset All Settings" section and Click the "Reset To Default" option.

Once it is done, please restart your PC and check if the issue persists.
Keep us posted.
This was selected as the best answer
Cain BCain B
It seems like the problem has been fixed! It now says that I'm fully protected. Many thanks!
Bruce LemoineBruce Lemoine
Make sure to reset your schedule scan again.
"Reset All Settings" deletes your schedule scan.
Dinesh KrishnanDinesh Krishnan (Foundever)
Glad to know that, Cain. Thank you for updating the status. Have a great day!
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