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alexander walkeralexander walker 

AVG internet security

hacker security setting was altered when computer switched on , this has happened before and password changed for more secure password.
Rakshith RajkumarRakshith Rajkumar (AVG)
Hello Alexander,

Could you please elaborate your concern with the AVG?
You can also share us the screenshot of the better understanding.
Refer this article for the steps to capture the screenshot : https://bit.ly/2XqkXIR
alexander walkeralexander walker
On start up checked AVG and found on internet security that Hacker Attacks was showing red so reset .

There was no warning from my AVG that it was not secure ,in fact when I hovered over AVG icon after start it showed as secure.
Worried that ther is a further problem.
I am over 80 years and not very computer savvy.

Regards 
alexander walkeralexander walker
when at start up I checked avg screen  hacker attackes was in red so reset. There was no indication at start up that avg was not secure, .. in fact when I hovered on AVG it indicated that it was secure.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We are sorry to hear this.

Please accept our apologies for the inconvenience caused.

Did you try to turn on the Hacker attacks manually?

Do you get a message that your AVG program is fully protected?

Keep us posted.
alexander walkeralexander walker
Hi,
I turned on hacker attacks manually, and then got message that avg program fully protected.
Before I checked AVG on screen I hovered over AVG icon  and it gave avg fully protected when it was not.
Santhosh PannerselvamSanthosh Pannerselvam (AVG)
We appreciate your efforts, Alexander.

Please restart the computer and check for the components again.

Keep us posted.
alexander walkeralexander walker
Computer restarted yesterday.

This morning when computer started AVG security Behavior Shield and Ransomware protect were switched off. switched on and OK. Very concerned that myAVG seems to have been compromised.
Rakshith RajkumarRakshith Rajkumar (AVG)
Check if the application is up to date update in AVG >> Menu >> Settings >> Update
If yes, I request you to repair the AVG for this issue, you can refer this article for the steps :
https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
Restart the PC and check again.
alexander walkeralexander walker
avg help has removed and reinstalled my avg security so I assume that all is now well. Thanks your Help.
Dinesh KrishnanDinesh Krishnan (Foundever)
Glad to know that, Alexander. Appreciate your efforts in working towards fixing the issue. Please monitor the issue & report it to us, if the issue persists. Thank you for updating the status. Have a great day. Stay safe!
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