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Erik MadsenErik Madsen 

AVG VPN & Outlok 2010

I was enticed to install AVG Ultimate with VPN. 
However when activating VPN I can no longer send emails from my Outlook 2010 or access my WIFI Printer
I have tried the suggested remedies of changing SMTP port and and encryption (SSL/TLS) to no avail.
any help would be most appreciated
Cheers
Erik
Best Answer chosen by Erik Madsen
Erik MadsenErik Madsen
My encryption and SMTP port was already set your recommended setting, I did also try the alternative SMTP Port but to no avail..
 

All Answers

Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Erik, 

We are sorry for the inconvenience caused. We will check and help you. Please follow the steps below to allow Wi-Fi printer :

Open AVG Secure VPN - Click on Menu - Go to settings - General - Other - tick the option for Enable local device access when using VPN.

Also, please try to change all available location in AVG Secure VPN and check whether you can get access of Microsoft outlook. Keep us updated. Thank you. 
 
Erik MadsenErik Madsen
THank you for the speedy reply, the wireless printing works.
Alas, No changing location from Melbourne to Perth  or to Vienna did not allow me to send emails
Veeramani SivakumarVeeramani Sivakumar (Sitel)
Hello Erik, 

Thank you for writing back to us. 
Please try to set location as Gotham city or Wonderland and check the status. Keep us updated. 
Erik MadsenErik Madsen
THank you for the reply and suggestuons.
As Gotham City didn't work and Wonderlad doesn't exist, I trioed Washington but that didn't work either
Dinesh KrishnanDinesh Krishnan (Foundever)
Appreciate your efforts in working towards fixing the issue, Erik. 
Please check if you've followed the steps in this article : https://tinyurl.com/2p9bb9ak
If you've already followed those steps, please take advantage of our additional support, by following the steps in the email that has been sent to you. 
Thank you in advance!
Erik MadsenErik Madsen
Thank you for the email inviting me to give you remote access to my PC, However, as I am treasurer for a number of  not for profit community organisations I am reluctant to give anyone that acces, 
It appears that the issue is between my Email  service provider (iprimus) and Outlook2010   as webmail for the same account works ok.
I will happily co-operate with any remedial sugestions  from you that I can impliment on my PC, else I will just have to disengage VPN when sending emails
  1. Visit the AVG Remote Support website (https://support.avg.com/service_redemption?EntryId=1406366083" style="color:blue; text-decoration:underline).
  2. Fill in the short form. Your Case number is xxxxxxxx
  3. Click Connect to an expert. A remote support file will be downloaded.
  4. Run the downloaded file.
  5. Use the opened window to chat with the AVG technician.
Midhun AloorMidhun Aloor (Foundever)

We understand your concern, Erik.

Could you let us know if you followed the instructions provided in our previous post & configured the SMTP settings on your Outlook program?
If you haven't, please refer to this article to configure them. Once you've made the necessary SMTP changes, restart your computer & check if the issue persists.
Keep us updated.
Erik MadsenErik Madsen
My encryption and SMTP port was already set your recommended setting, I did also try the alternative SMTP Port but to no avail..
 
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